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Official procurement procedure

Implementation of Amazon Connect Platform Licence

Software implementation services
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Royal Borough of Kensington and Chelsea: "Implementation of Amazon Connect Platform Licence". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityRoyal Borough of Kensington and ChelseaScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Royal Borough of Kensington and Chelsea
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Royal Borough of Kensington and Chelsea. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1Bids / Report
100% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 2 active published awards; 2 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityRoyal Borough of Kensington and Chelsea
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published14 Jul 2026, 16:17 BST
Last source update14 Jul 2026, 16:17 BST
Recurring procurementNot published
ClassificationSoftware implementation services
Delivery area
UK
OCIDocds-h6vhtk-06cb47
What is being bought
The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect platform licence. The contract was procured via Direct Award using the G-Cloud 14 Lot 3 Framework.
What changed
From the official release history
  1. Status changed to complete
    14 Jul 2026, 16:17 BST
  2. Official notice release published
    14 Jul 2026, 16:17 BST
  3. Buyer information updated
    14 Jul 2026, 16:17 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect. The contract was procured via Direct Award under the G-Cloud 14 Lot 3 Framework .
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    14 Jul 2026, 16:17 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 1 Jul 2026, 00:00 BST · £550,000
Commercial outcome and competition
Awards
PricewaterhouseCoopers LLP
Not published · Not published · active
Contracts
Contract
£550,000 · signed 1 Jul 2026, 00:00 BST · active
Bid statistics
bids: 1 (lot 1)
electronicBids: 1 (lot 1)
Buyer and organisations in this procedure

Royal Borough of Kensington and Chelsea

Contracting authority GB-FTS-184677
View buyer profile

  • Royal Borough of Kensington and Chelsea
    buyer

    The Town Hall, 8 Hornton Street, London, UK, W8 7NX
    procurement@rbkc.gov.uk
    +44 02073613000

  • PricewaterhouseCoopers LLP
    supplier

    OC303525
    1 Embankment Place, London, UK, WC2N 6RH

  • Public Procurement Review Service
    reviewBody
    reviewContactPoint

    70 Whitehall, London, SW1A 2AS
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleThis contract was awarded under a Crown Commercial Service framework agreement which was procured in accordance with Directive 2014/24/EU following prior publication in OJEU. Under Article 33, contracts may be awarded under a framework without a separate OJEU notice. The award was made by direct award in accordance with the framework terms and is therefore compliant.