Implementation of Amazon Connect Platform Licence

Official notice

Authority: Royal Borough of Kensington and Chelsea (Local council)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: UK

Awarded value£550,000published contract · exc. VAT

Awarded 1 Jul 2026no call for competition

Awarded to PricewaterhouseCoopers LLP

What is being bought

Published requirement description

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect platform licence. The contract was procured via Direct Award using the G-Cloud 14 Lot 3 Framework.

CPV: Software implementation services

The lotProcurement structure

single lot · no lot value published

Lot #1The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to…Awarded

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect. The contract was procured via Direct Award under the G-Cloud 14 Lot 3 Framework .

Delivery: UK · UNITED KINGDOM

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 14 Jul 2026, 16:17 BST
Last source update: 14 Jul 2026, 16:17 BST
FTS notice number: 2026/S 000-066419
Classification (CPV): Software implementation services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-06cb47 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: This contract was awarded under a Crown Commercial Service framework agreement which was procured in accordance with Directive 2014/24/EU following prior publication in OJEU. Under Article 33, contracts may be awarded under a framework without a separate OJEU notice. The award was made by direct award in accordance with the framework terms and is therefore compliant.

Publisher note: GO Reference: GO-2026714-PRO-37408631

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £550,0001 contract exc. VAT

Bids received 1

Contracts signed 1latest 1 Jul 2026

Awarded to	Value	Date	Status
PricewaterhouseCoopers LLP	£550,000 †	—	Awarded

Contracts

Contract 066419-2026-1 · PricewaterhouseCoopers LLP
Signed
1 Jul 2026
Value
£550,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids · 1 electronic	—	—	—

Contracting authority & participating public bodies

Royal Borough of Kensington and Chelsea

Contracting authorityLocal CouncilRegional or local authorityGeneral public services The Town Hall, 8 Hornton Street, London, UK, W8 7NXContact name, email, phone

Dispute resolution & review bodies

Public Procurement Review ServiceReview bodyReview contact point London

Bidders & participating suppliers

1 commercial party on the notice

PricewaterhouseCoopers LLPAwarded supplierOC303525 1 Embankment Place, London, UK, WC2N 6RH

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.