Find a TenderPlanned procurementPreliminary market engagement notice
Published 13 Apr 2026, 14:06 BST

Official UK procurement notice

ID 6241865 DFE - Invest Northern Ireland - Customer Relationship Management - PRE-MARKET ENGAGAMENT

Authority: Invest Northern Ireland (Central government)·On behalf of: CPD

ServicesBelow threshold
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: Delivery location not published
Planned pipeline valueValue not publishedpipeline notice, not a live tender
Tender notice expected 1 Aug 2026from the planned procurement notice
Contract term 9 yrs 2 moends 31 Mar 2036 · up to 1 Apr 2040 with extensions · starts 1 Feb 2027

What is being bought

Published requirement description

Invest Northern Ireland is currently preparing to initiate a procurement process to establish a contract with a Supplier for a CRM system. The potential scale and scope of this service is such that it offers a significant opportunity to bidders. This exercise is being used to determine the potential for any possible future contracts and their estimated value. This market sounding does not guarantee the commencement of a commercial competition resulting in monetary income or future outlay. **PLEASE NOTE: ALL COMPLETED QUESTIONNAIRES MUST BE SUBMITTED VIA THE MESSAGING FUNCTION on eTendersNI, BEFORE 15:00 on the 5th May 2026.

The PME questionnaire and associated documents are available with unrestricted and full direct access, free of charge, at: URL etendersni.gov.uk/epps ↗

CPV: IT services: consulting, software development, Internet and support · Industry specific software package · Information systems · Information systems and servers · Programming services of packaged software products · Software package and information systems · Software programming and consultancy services · System and support services

The lotProcurement structure

single lot · no lot value published

Pipeline intelligence · planning stage: how this market runs before the tender is published

How Invest Northern Ireland buys Software programming and consultancy services (CPV 7220), and who usually turns up

Invest Northern Ireland’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Software programming and consultancy services (CPV 7220) →

1

How the contest usually goes

Winner shares use published awards; bid and price charts use contested lots.

Question for the bid
This buyerInvest Northern Ireland · all categories
What to do with it
How often do SMEs win?
i

How often small and medium firms win.

Share of awards where the winner’s size is known.

The counts under this question show how many awards have a known supplier size.

Last 36 months.

Buyer: 12 of 15 known-size awards · market: CPV 7220 · UK-wide, n=80
80%31%

Small firms have won here. Neither number says whether you qualify; it describes who has been winning.

How often do local suppliers win?
i

How often local firms win similar work.

Winners with a registered address in the delivery region, out of awards with a known address.

Local means the winner is registered in the region where that award was delivered. The market figure counts awards delivered in Northern Ireland (authority’s region).

A local branch does not count if the registered address is elsewhere.

Last 36 months.

Buyer: 2 of 3 known-location awards · market: CPV 7220 · Northern Ireland (authority’s region), n=5
2 of 340%

Most of this buyer’s recorded winners were registered in the region where that award was delivered.

How long to a decision?
i

How long buyers here take to decide after bids close.

Middle value in days from the bid deadline to the award date, on competitions that published both.

Only decided tenders count, so slow ones still waiting are not in.

Last 36 months.

Buyer: 3 decided notices · market: CPV 7220 · UK-wide, n=12
61 days41 days

Half of these awards have an award date within 61 days of the bid deadline.

How often single-bid or direct?
i

How often work is awarded with no recorded rival.

Direct awards and tenders where every published lot count shows one bid.

Thin markets produce this too; it is not proof of a tailored specification.

Last 36 months.

Buyer: exactly 7 of 16 procurements with awards had no recorded rival · market: CPV 7220 · Northern Ireland (authority’s region), n=5
44%80%

Direct awards or one recorded bid are common here. Check the route before spending time on a bid.

How many bids did past lots attract?

i

How many bids past lots received.

Each colour is a bid-count range. Only competed lots with a published count are included.

Past bids do not predict this tender.

Last 36 months.

This buyer17 lots with bid counts · all categories
35% had one bid
The market15 lots with bid counts · CPV 7220 · UK-wide
20% had one bid
Buyer / market · select a colour for counts
1 bid35% / 20%
Buyer: 6 of 17 lots with published bid counts. Market: 3 of 15 lots with published bid counts.
2–335% / 13%
Buyer: 6 of 17 lots with published bid counts. Market: 2 of 15 lots with published bid counts.
4–629% / 20%
Buyer: 5 of 17 lots with published bid counts. Market: 3 of 15 lots with published bid counts.
7+0% / 47%
Buyer: 0 of 17 lots with published bid counts. Market: 7 of 15 lots with published bid counts.

How did awards compare with estimates?

i

Where winning prices landed against estimates.

Each colour shows awards below, close to or above the published estimate, one lot at a time.

Past prices are a guide, not a bid price.

Last 36 months.

This buyer16 lots with estimate and award · all categories
25% below estimate
The market10 lots with estimate and award · CPV 7220 · UK-wide
40% below estimate
Buyer / market · select a colour for counts
Below estimate25% / 40%
Buyer: 4 of 16 lots with an estimate and award. Market: 4 of 10 lots with an estimate and award.
Within ±2%75% / 30%
Buyer: 12 of 16 lots with an estimate and award. Market: 3 of 10 lots with an estimate and award.
Above estimate0% / 30%
Buyer: 0 of 16 lots with an estimate and award. Market: 3 of 10 lots with an estimate and award.
2

Assess each lot
i

What past awards tell you about each lot.

See the forecast, this buyer’s earlier suppliers and firms with relevant wins.

No supplier is confirmed as a bidder.

Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list

Lot #1CPV 4881110 monthsEstimate not published

This lot is listed as CPV 4881. The table above uses the notice category.

Expected competition
i

How many bids this lot may attract.

The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.

Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 12 past lots.

A forecast, not a list of bidders.

—No model forecast yet8% chance of a single bid
Past bids on 12 similar lots
1 bid8%
1 of 12 similar past lots received 1 bid (8%).
2–358%
7 of 12 similar past lots received 2–3 (58%).
4–625%
3 of 12 similar past lots received 4–6 (25%).
7+8%
1 of 12 similar past lots received 7+ (8%).
Comparable past lots usually drew 3 bids.
Commercial price forecast
i

Where the award price may land.

The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.

No comparable awards for this lot yet.

A statistical guide from past awards, not a price to bid.

—Estimate not published
The buyer published no estimate for this lot, so there is nothing to forecast against. A price prediction here would be a number about a number we do not have.

Who has supplied this buyer on similar work?
i

Who has done similar work for this buyer.

Past contracts are matched by buyer, title and type of work.

A past supplier may not bid again.

No earlier contract of this buyer matches this lot on the published record.

Who could compete for this lot?
i

Who could compete for this lot?

Firms with relevant past wins. On a framework, we show firms on that agreement.

None is confirmed as a bidder.

Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.

About this data
  • Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
  • Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
  • Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
  • Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.

Procedure terms & legal framework

From the official record
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Planned procurement
Procurement threshold
Below threshold
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
13 Apr 2026, 14:06 BST
Last source update
30 Apr 2026, 11:42 BST
Authority reference
ID 6241865
FTS notice number
2026/S 000-039779
Latest notice
Preliminary market engagement notice (UK2)
Classification (CPV)
IT services: consulting, software development, Internet and supportIndustry specific software packageInformation systemsInformation systems and serversProgramming services of packaged software productsSoftware package and information systemsSoftware programming and consultancy servicesSystem and support services
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-068113 Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

13 Apr 2026 → 1 Feb 2027 · 5 dates
  1. Planning notice published195 days ago
    13 Apr 2026, 14:06 BST
  2. Latest notice published178 days ago
    30 Apr 2026, 11:42 BST
  3. Market engagement167 days ago
    11 May 2026, 23:59 BST

    If you wish to participate in the Contracting Authority's Preliminary Market Engagement for this requirement, a questionnaire for completion is available via eTendersNI under ID 6241865.

    The questionnaire must be completed and submitted via eTendersNI by the engagement deadline date and time detailed above.

    The PME questionnaire and associated documents are available with unrestricted and full direct access, free of charge, at: URL etendersni.gov.uk/epps ↗

  4. Tender notice expected85 days ago
    1 Aug 2026, 23:59 BST
  5. Today
    25 Oct 2026
  6. Contract startsin 98 days
    1 Feb 2027

Notice history

2 events · 2 releases on Find a Tender · since 13 Apr 2026
  1. Preliminary market engagement notice published
    13 Apr 2026, 14:06 BST
    UK2
  2. Preliminary market engagement notice published
    30 Apr 2026, 11:42 BST
    UK2
Published amendments (1)

The submission deadline for this Preliminary Market Engagement has been extended until 15.00 Monday 11th May 2026.

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

3 public bodies on the notice

Invest Northern Ireland

Contracting authorityPublic authority - central governmentNorthern Irish devolved regulations apply GB-PPON: PLTC-4224-XGDP Bedford Square, 1 Bedford Street, Belfast, Northern Ireland, BT2 7ESContact email

Other public bodies

  • CPDBeneficiary authority
  • CPD - Supplies and Services DivisionProcess contact pointProcuring entityConstruction and Procurement Delivery - Supplies and Services Division, is a Centre of Procurement Expertise and provides a central procurement function for central government in Northern Ireland.GB-PPON: PVWG-8426-YWXV Belfast, Northern IrelandContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure