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planningFind a Tender · planning Update

ID 6241865 DFE - Invest Northern Ireland - Customer Relationship Management - PRE-MARKET ENGAGAMENT

Buyer: Invest Northern Ireland →

BuyerInvest Northern Ireland
Statusplanning
DeadlineNot published
ValueValue not published
Published30 Apr 2026

What is being bought

Invest Northern Ireland is currently preparing to initiate a procurement process to establish a contract with a Supplier for a CRM system. The potential scale and scope of this service is such that it offers a significant opportunity to bidders. This exercise is being used to determine the potential for any possible future contracts and their estimated value. This market sounding does not guarantee the commencement of a commercial competition resulting in monetary income or future outlay. **PLEASE NOTE: ALL COMPLETED QUESTIONNAIRES MUST BE SUBMITTED VIA THE MESSAGING FUNCTION on eTendersNI, BEFORE 15:00 on the 5th May 2026. The PME questionnaire and associated documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps

Categories

Software package and information systems 48000000Industry specific software package 48100000Information systems and servers 48800000Information systems 48810000IT services: consulting, software development, Internet and support 72000000Software programming and consultancy services 72200000Programming services of packaged software products 72210000System and support services 72250000

Lot details

Lot 1

No lot description published.

Statusplanning
Contract periodFrom 1 Feb 2027 to 31 Mar 2036

What is included

ItemCategoryQuantity
1IT services: consulting, software development, Internet and support, Software programming and consultancy services, Programming services of packaged software products, System and support services, Software package and information systems, Industry specific software package, Information systems and servers, Information systemsNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Software package and information systems (48000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 483,6961 median · 6.5 average (1,231 of 3,696 with a bid count)1.6 average (1,415 of 3,696 with named award suppliers)Not published
Same buyer1Not publishedNot publishedNot published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetValue not published
No-engagement rationaleNot published
Planning documents1
Planning milestones1
MilestoneTypeDueStatus
If you wish to participate in the Contracting Authority's Preliminary Market Engagement for this requirement, a questionnaire for completion is available via eTendersNI under ID 6241865. The questionnaire must be completed and submitted via eTendersNI by the engagement deadline date and time detailed above. The PME questionnaire and associated documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/eppsengagement11 May 2026scheduled

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-068113
Latest release ID039779-2026
Latest release timestampThu Apr 30 2026 10:42:05 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusplanning
Procurement methodNot published
Procurement method detailsNot published
Main procurement categoryservices
Above thresholdNo
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release0
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
30 Apr 2026planningUpdate039779-2026
13 Apr 2026planning033309-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "039779-2026",
  "tag": [
    "planningUpdate"
  ],
  "date": "2026-04-30T11:42:05+01:00",
  "ocid": "ocds-h6vhtk-068113",
  "buyer": {
    "id": "GB-PPON-PLTC-4224-XGDP",
    "name": "Invest Northern Ireland"
  },
  "tender": {
    "id": "ID 6241865",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2036-03-31T23:59:59+01:00",
          "startDate": "2027-02-01T00:00:00Z",
          "maxExtentDate": "2040-03-31T23:59:59Z"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          },
          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
          },
          {
            "id": "72210000",
            "scheme": "CPV",
            "description": "Programming services of packaged software products"
          },
          {
            "id": "72250000",
            "scheme": "CPV",
            "description": "System and support services"
          },
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "48100000",
            "scheme": "CPV",
            "description": "Industry specific software package"
          },
          {
            "id": "48800000",
            "scheme": "CPV",
            "description": "Information systems and servers"
          },
          {
            "id": "48810000",
            "scheme": "CPV",
            "description": "Information systems"
          }
        ]
      }
    ],
    "title": "ID 6241865 DFE - Invest Northern Ireland - Customer Relationship Management - PRE-MARKET ENGAGAMENT",
    "status": "planning",
    "amendments": [
      {
        "id": "039779-2026",
        "description": "The submission deadline for this Preliminary Market Engagement has been extended until 15.00 Monday 11th May 2026."
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Invest Northern Ireland is currently preparing to initiate a procurement process to establish a contract with a Supplier for a CRM system. The potential scale and scope of this service is such that it offers a significant opportunity to bidders. This exercise is being used to determine the potential for any possible future contracts and their estimated value. This market sounding does not guarantee the commencement of a commercial competition resulting in monetary income or future outlay. **PLEASE NOTE: ALL COMPLETED QUESTIONNAIRES MUST BE SUBMITTED VIA THE MESSAGING FUNCTION on eTendersNI, BEFORE 15:00 on the 5th May 2026.\nThe  PME questionnaire and associated documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps",
    "communication": {
      "futureNoticeDate": "2026-08-01T23:59:59+01:00"
    },
    "aboveThreshold": false,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PLTC-4224-XGDP",
      "name": "Invest Northern Ireland",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKN06",
        "country": "GB",
        "locality": "Belfast",
        "postalCode": "BT2 7ES",
        "countryName": "United Kingdom",
        "streetAddress": "Bedford Square, 1 Bedford Street"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          },
          {
            "id": "GB-NIR",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Northern Irish devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "PLTC-4224-XGDP",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "SSDAdmin.CPD@finance-ni.gov.uk"
      }
    },
    {
      "id": "GB-PPON-PVWG-8426-YWXV",
      "name": "CPD - Supplies and Services Division",
      "roles": [
        "procuringEntity",
        "processContactPoint"
      ],
      "address": {
        "region": "UKN06",
        "country": "GB",
        "locality": "Belfast",
        "postalCode": "BT3 9ED",
        "countryName": "United Kingdom",
        "streetAddress": "Clare House 303 Airport Road West"
      },
      "identifier": {
        "id": "PVWG-8426-YWXV",
        "scheme": "GB-PPON"
      },
      "roleDetails": "Construction and Procurement Delivery - Supplies and Services Division, is a Centre of Procurement Expertise and provides a central procurement function for central government in Northern Ireland.",
      "contactPoint": {
        "email": "SSDAdmin.CPD@finance-ni.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "039779-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/039779-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-04-30T11:42:05+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-05-11T23:59:59+01:00",
        "description": "If you wish to participate in the Contracting Authority's Preliminary Market Engagement for this requirement, a questionnaire for completion is available via eTendersNI under ID 6241865.\nThe questionnaire must be completed and submitted via eTendersNI by the engagement deadline date and time detailed above.\nThe  PME questionnaire and associated documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps"
      }
    ]
  },
  "initiationType": "tender"
}
Complete JSON history (2 releases)
30 Apr 2026 · 039779-2026 · planningUpdate
{
  "id": "039779-2026",
  "tag": [
    "planningUpdate"
  ],
  "date": "2026-04-30T11:42:05+01:00",
  "ocid": "ocds-h6vhtk-068113",
  "buyer": {
    "id": "GB-PPON-PLTC-4224-XGDP",
    "name": "Invest Northern Ireland"
  },
  "tender": {
    "id": "ID 6241865",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2036-03-31T23:59:59+01:00",
          "startDate": "2027-02-01T00:00:00Z",
          "maxExtentDate": "2040-03-31T23:59:59Z"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          },
          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
          },
          {
            "id": "72210000",
            "scheme": "CPV",
            "description": "Programming services of packaged software products"
          },
          {
            "id": "72250000",
            "scheme": "CPV",
            "description": "System and support services"
          },
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "48100000",
            "scheme": "CPV",
            "description": "Industry specific software package"
          },
          {
            "id": "48800000",
            "scheme": "CPV",
            "description": "Information systems and servers"
          },
          {
            "id": "48810000",
            "scheme": "CPV",
            "description": "Information systems"
          }
        ]
      }
    ],
    "title": "ID 6241865 DFE - Invest Northern Ireland - Customer Relationship Management - PRE-MARKET ENGAGAMENT",
    "status": "planning",
    "amendments": [
      {
        "id": "039779-2026",
        "description": "The submission deadline for this Preliminary Market Engagement has been extended until 15.00 Monday 11th May 2026."
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Invest Northern Ireland is currently preparing to initiate a procurement process to establish a contract with a Supplier for a CRM system. The potential scale and scope of this service is such that it offers a significant opportunity to bidders. This exercise is being used to determine the potential for any possible future contracts and their estimated value. This market sounding does not guarantee the commencement of a commercial competition resulting in monetary income or future outlay. **PLEASE NOTE: ALL COMPLETED QUESTIONNAIRES MUST BE SUBMITTED VIA THE MESSAGING FUNCTION on eTendersNI, BEFORE 15:00 on the 5th May 2026.\nThe  PME questionnaire and associated documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps",
    "communication": {
      "futureNoticeDate": "2026-08-01T23:59:59+01:00"
    },
    "aboveThreshold": false,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PLTC-4224-XGDP",
      "name": "Invest Northern Ireland",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKN06",
        "country": "GB",
        "locality": "Belfast",
        "postalCode": "BT2 7ES",
        "countryName": "United Kingdom",
        "streetAddress": "Bedford Square, 1 Bedford Street"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          },
          {
            "id": "GB-NIR",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Northern Irish devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "PLTC-4224-XGDP",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "SSDAdmin.CPD@finance-ni.gov.uk"
      }
    },
    {
      "id": "GB-PPON-PVWG-8426-YWXV",
      "name": "CPD - Supplies and Services Division",
      "roles": [
        "procuringEntity",
        "processContactPoint"
      ],
      "address": {
        "region": "UKN06",
        "country": "GB",
        "locality": "Belfast",
        "postalCode": "BT3 9ED",
        "countryName": "United Kingdom",
        "streetAddress": "Clare House 303 Airport Road West"
      },
      "identifier": {
        "id": "PVWG-8426-YWXV",
        "scheme": "GB-PPON"
      },
      "roleDetails": "Construction and Procurement Delivery - Supplies and Services Division, is a Centre of Procurement Expertise and provides a central procurement function for central government in Northern Ireland.",
      "contactPoint": {
        "email": "SSDAdmin.CPD@finance-ni.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "039779-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/039779-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-04-30T11:42:05+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-05-11T23:59:59+01:00",
        "description": "If you wish to participate in the Contracting Authority's Preliminary Market Engagement for this requirement, a questionnaire for completion is available via eTendersNI under ID 6241865.\nThe questionnaire must be completed and submitted via eTendersNI by the engagement deadline date and time detailed above.\nThe  PME questionnaire and associated documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps"
      }
    ]
  },
  "initiationType": "tender"
}
13 Apr 2026 · 033309-2026 · planning
{
  "id": "033309-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-04-13T14:06:22+01:00",
  "ocid": "ocds-h6vhtk-068113",
  "buyer": {
    "id": "GB-PPON-PLTC-4224-XGDP",
    "name": "Invest Northern Ireland"
  },
  "tender": {
    "id": "ID 6241865",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2036-03-31T23:59:59+01:00",
          "startDate": "2027-02-01T00:00:00+00:00",
          "maxExtentDate": "2040-03-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          },
          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
          },
          {
            "id": "72210000",
            "scheme": "CPV",
            "description": "Programming services of packaged software products"
          },
          {
            "id": "72250000",
            "scheme": "CPV",
            "description": "System and support services"
          },
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "48100000",
            "scheme": "CPV",
            "description": "Industry specific software package"
          },
          {
            "id": "48800000",
            "scheme": "CPV",
            "description": "Information systems and servers"
          },
          {
            "id": "48810000",
            "scheme": "CPV",
            "description": "Information systems"
          }
        ]
      }
    ],
    "title": "ID 6241865 DFE - Invest Northern Ireland - Customer Relationship Management - PRE-MARKET ENGAGAMENT",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Invest Northern Ireland is currently preparing to initiate a procurement process to establish a contract with a Supplier for a CRM system. The potential scale and scope of this service is such that it offers a significant opportunity to bidders. This exercise is being used to determine the potential for any possible future contracts and their estimated value. This market sounding does not guarantee the commencement of a commercial competition resulting in monetary income or future outlay. **PLEASE NOTE: ALL COMPLETED QUESTIONNAIRES MUST BE SUBMITTED VIA THE MESSAGING FUNCTION on eTendersNI, BEFORE 15:00 on the 5th May 2026. \nThe  PME questionnaire and associated documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps ",
    "communication": {
      "futureNoticeDate": "2026-08-01T23:59:59+01:00"
    },
    "aboveThreshold": false,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PLTC-4224-XGDP",
      "name": "Invest Northern Ireland",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKN06",
        "country": "GB",
        "locality": "Belfast",
        "postalCode": "BT2 7ES",
        "countryName": "United Kingdom",
        "streetAddress": "Bedford Square, 1 Bedford Street"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          },
          {
            "id": "GB-NIR",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Northern Irish devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "PLTC-4224-XGDP",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "SSDAdmin.CPD@finance-ni.gov.uk"
      }
    },
    {
      "id": "GB-PPON-PVWG-8426-YWXV",
      "name": "CPD - Supplies and Services Division",
      "roles": [
        "procuringEntity",
        "processContactPoint"
      ],
      "address": {
        "region": "UKN06",
        "country": "GB",
        "locality": "Belfast",
        "postalCode": "BT3 9ED",
        "countryName": "United Kingdom",
        "streetAddress": "Clare House 303 Airport Road West"
      },
      "identifier": {
        "id": "PVWG-8426-YWXV",
        "scheme": "GB-PPON"
      },
      "roleDetails": "Construction and Procurement Delivery – Supplies and Services Division, is a Centre of Procurement Expertise and provides a central procurement function for central government in Northern Ireland.",
      "contactPoint": {
        "email": "SSDAdmin.CPD@finance-ni.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "033309-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/033309-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-04-13T14:06:22+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-05-05T23:59:59+01:00",
        "description": "If you wish to participate in the Contracting Authority’s Preliminary Market Engagement for this requirement, a questionnaire for completion is available via eTendersNI under ID 6241865.\nThe questionnaire must be completed and submitted via eTendersNI by the engagement deadline date and time detailed above. \nThe  PME questionnaire and associated documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps"
      }
    ]
  },
  "initiationType": "tender"
}