IAG/Contact Centre/Customer Service apprenticeships

ServicesAward procedure without prior publication of a call for competition

Awarded value£285,530published contract · exc. VAT

Awarded 8 Oct 2025no call for competition

Awarded to Gower College

What is being bought

Published requirement description

It supports the needs and development of contact centre and deployment colleagues in Swansea.

CPV: Education and training services

single lot · no lot value published

Lot #1Awarded

Delivery: UK

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 22 Oct 2025, 17:39 BST
Last source update: 22 Oct 2025, 17:39 BST
FTS notice number: 2025/S 000-067632
Classification (CPV): Education and training services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-05d1fd Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: This contract was awarded through a framework.

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £285,5301 contract exc. VAT

Bids received 1

Contracts signed 1latest 8 Oct 2025

Awarded to	Value	Date	Status
Gower CollegeSME	£285,530 †	—	Awarded

Contracts

Contract 067632-2025-K280022993-1 · Gower CollegeSME
Signed
8 Oct 2025
Value
£285,530
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authorityCentral GovernmentBody governed by public lawEducation Berkeley House, Bristol, UK, BS5 0DAContact name, email

Dispute resolution & review bodies

1 commercial party on the notice

Gower CollegeAwarded supplier Tycoch Road, Swansea, UK, SA2 9EBContact email

Official links; attachments are not copied

No document links were published on the notice.