HWE Non-Emergency Patient Transport Service - EEAST

{
  "id": "059524-2025",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2025-09-25T10:06:17+01:00",
  "ocid": "ocds-h6vhtk-059913",
  "buyer": {
    "id": "GB-FTS-157475",
    "name": "NHS Hertfordshire and West Essex Integrated Care Board"
  },
  "tender": {
    "id": "ocds-h6vhtk-059913",
    "title": "HWE Non-Emergency Patient Transport Service - EEAST",
    "amendments": [
      {
        "id": "1",
        "description": "This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has now been formally awarded using direct award process C.The contract award date is 25/09/2025, and the standstill period took place between 12/09/2025 to 24/09/2025. The business case including the recommendation to award the contract under Provider Selection Regime Process C was approved by the ICB's Strategic Finace & Commissioning Committee on the 11/09/2025 and there were no recorded or potential conflicts of interest of individuals making the decision declared at this meeting.The services are intended to be provided between 01/10/2025 - 30/09/2026 for one year, with the option to extent up to 18 months. The maximum value of the new contract is £13,024,800 for the period 2025/26, should the optional extension be used, the maximum contract value for the 18 months period is £32,562,000."
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "ransportation due to their medical condition and whose condition is not considered an ‘emergency’. The purpose of the Non-Emergency Patients Transport Service (NEPTS) is to provide safe, appropriate and dignified non-emergency patient transport that enables eligible patients to travel to and from healthcare settings in a reasonable time and in reasonable comfort, in appropriate vehicles with appropriately trained staff, without detriment to their condition.<br/>To confirm as per the PSR direct award process C, the existing provider is satisfying the existing contract, delivering a good service, meeting all KPIs, with no quality concerns and good outcomes and has very good feedback from patients and are likely to satisfy the new contract, and the proposed contracting arrangements are not changing from the existing contract.",
    "classification": {
      "id": "85100000",
      "scheme": "CPV",
      "description": "Health services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-157475",
      "name": "NHS Hertfordshire and West Essex Integrated Care Board",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH23",
        "locality": "Marlowes, Hemel Hempstead",
        "postalCode": "HP1 1DN",
        "countryName": "United Kingdom",
        "streetAddress": "The Forum"
      },
      "details": {
        "url": "https://www.hertsandwestessex.icb.nhs.uk/",
        "buyerProfile": "https://www.hertsandwestessex.icb.nhs.uk/"
      },
      "identifier": {
        "legalName": "NHS Hertfordshire and West Essex Integrated Care Board"
      },
      "contactPoint": {
        "name": "Bala Balasubramaniam",
        "email": "hweicbhv.procurementteam@nhs.net",
        "telephone": "+44 1923244366"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "056035-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-09-12T09:36:57+01:00",
  "ocid": "ocds-h6vhtk-059913",
  "buyer": {
    "id": "GB-FTS-157475",
    "name": "NHS Hertfordshire and West Essex Integrated Care Board"
  },
  "awards": [
    {
      "id": "056035-2025-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-160680",
          "name": "East of England Ambulance Service NHS Trust"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-059913",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "Potential for a 18 months extension following the end of the one year contract"
        },
        "hasOptions": true,
        "description": "Non-emergency patient transport service (NEPTS) comprises the movement of patients who require transportation due to their medical condition and whose condition is not considered an ‘emergency’. The purpose of the Non-Emergency Patients Transport Service (NEPTS) is to provide safe, appropriate and dignified non-emergency patient transport that enables eligible patients to travel to and from healthcare settings in a reasonable time and in reasonable comfort, in appropriate vehicles with appropriately trained staff, without detriment to their condition.<br/>Where the Eligibility Criteria are met, the PTS is responsible for safely and effectively transporting eligible patients to, from and between NHS-funded healthcare facilities in a timely manner in support of their health care.  The service is also responsible for providing relevant care and support including escorting frail and vulnerable patients to and from the location at which their care is delivered, such as a specific ward or department within a hospital site and helping them with booking in where this is indicated or requested.<br/>There is no material changes to the new contract. The current contract has got two separate service specifications for Hertfordshire and West Essex place based.<br/><br/>Based on the total NEPTS activity 70% is healthcare related and the rest is non healthcare element.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "the existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard",
              "type": "quality",
              "description": "100"
            },
            {
              "name": "Price",
              "type": "cost",
              "description": "0"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKH23"
          }
        ]
      }
    ],
    "title": "HWE Non-Emergency Patient Transport Service - EEAST",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Non-emergency patient transport service (NEPTS) comprises the movement of patients who require transportation due to their medical condition and whose condition is not considered an ‘emergency’. The purpose of the Non-Emergency Patients Transport Service (NEPTS) is to provide safe, appropriate and dignified non-emergency patient transport that enables eligible patients to travel to and from healthcare settings in a reasonable time and in reasonable comfort, in appropriate vehicles with appropriately trained staff, without detriment to their condition.<br/>To confirm as per the PSR direct award process C, the existing provider is satisfying the existing contract, delivering a good service, meeting all KPIs, with no quality concerns and good outcomes and has very good feedback from patients and are likely to satisfy the new contract, and the proposed contracting arrangements are not changing from the existing contract.",
    "classification": {
      "id": "85100000",
      "scheme": "CPV",
      "description": "Health services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 24/09/2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_REPETITION_EXISTING",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "New works/services, constituting a repetition of existing works/services and ordered in accordance with the strict conditions stated in the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-157475",
      "name": "NHS Hertfordshire and West Essex Integrated Care Board",
      "roles": [
        "buyer",
        "reviewBody"
      ],
      "address": {
        "region": "UKH23",
        "locality": "Marlowes, Hemel Hempstead",
        "postalCode": "HP1 1DN",
        "countryName": "United Kingdom",
        "streetAddress": "The Forum"
      },
      "details": {
        "url": "https://www.hertsandwestessex.icb.nhs.uk/",
        "buyerProfile": "https://www.hertsandwestessex.icb.nhs.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "NHS Hertfordshire and West Essex Integrated Care Board"
      },
      "contactPoint": {
        "name": "Bala Balasubramaniam",
        "email": "hweicbhv.procurementteam@nhs.net",
        "telephone": "+44 1923244366"
      }
    },
    {
      "id": "GB-FTS-160680",
      "name": "East of England Ambulance Service NHS Trust",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKH23",
        "locality": "Cambridgeshire",
        "postalCode": "SG8 6EN",
        "countryName": "United Kingdom",
        "streetAddress": "Whiting Way, Melbourn"
      },
      "details": {
        "url": "https://www.eastamb.nhs.uk/",
        "scale": "large"
      },
      "identifier": {
        "id": "00000N/A",
        "legalName": "East of England Ambulance Service NHS Trust"
      },
      "contactPoint": {
        "email": "marie.cherry@npag.eastamb.nhs.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "056035-2025-1",
      "value": {
        "amount": 26049600,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "056035-2025-1",
      "dateSigned": "2025-09-11T00:00:00+01:00"
    }
  ],
  "description": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 24/09/2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.<br/><br/>Any representations should be sent to hweicbhv.procurementteam@nhs.net<br/><br/>The business case including the recommendation to award the contract under the Provider Selection Regime Process C was approved at the HWE ICB Strategic Finance and Commissioning Committee on the 11/09/2025.<br/><br/>There were no conflicts or potential conflicts declared.<br/><br/>The options paper for this service was presented at the following panels and committees:<br/>HWE ICB Strategic Finance and Commissioning Committee - 11/09/2025",
  "initiationType": "tender"
}