Official UK procurement notice
HWE Non-Emergency Patient Transport Service - EEAST
Authority: NHS Hertfordshire and West Essex Integrated Care Board (NHS & healthcare)
What is being bought
Published requirement descriptionransportation due to their medical condition and whose condition is not considered an ‘emergency’. The purpose of the Non-Emergency Patients Transport Service (NEPTS) is to provide safe, appropriate and dignified non-emergency patient transport that enables eligible patients to travel to and from healthcare settings in a reasonable time and in reasonable comfort, in appropriate vehicles with appropriately trained staff, without detriment to their condition.<br/>To confirm as per the PSR direct award process C, the existing provider is satisfying the existing contract, delivering a good service, meeting all KPIs, with no quality concerns and good outcomes and has very good feedback from patients and are likely to satisfy the new contract, and the proposed contracting arrangements are not changing from the existing contract.
CPV: Health services
The lotProcurement structure
single lot · no lot value publishedLot #1Non-emergency patient transport service (NEPTS) comprises the movement of patients who…Awarded
Non-emergency patient transport service (NEPTS) comprises the movement of patients who require transportation due to their medical condition and whose condition is not considered an ‘emergency’. The purpose of the Non-Emergency Patients Transport Service (NEPTS) is to provide safe, appropriate and dignified non-emergency patient transport that enables eligible patients to travel to and from healthcare settings in a reasonable time and in reasonable comfort, in appropriate vehicles with appropriately trained staff, without detriment to their condition.<br/>Where the Eligibility Criteria are met, the PTS is responsible for safely and effectively transporting eligible patients to, from and between NHS-funded healthcare facilities in a timely manner in support of their health care. The service is also responsible for providing relevant care and support including escorting frail and vulnerable patients to and from the location at which their care is delivered, such as a specific ward or department within a hospital site and helping them with booking in where this is indicated or requested.<br/>There is no material changes to the new contract. The current contract has got two separate service specifications for Hertfordshire and West Essex place based.<br/><br/>Based on the total NEPTS activity 70% is healthcare related and the rest is non healthcare element.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 12 Sept 2025, 09:36 BST
- Last source update
- 25 Sept 2025, 10:06 BST
- FTS notice number
2025/S 000-059524- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-059913Find a Tender
- Why no open competition
New works/services, constituting a repetition of existing works/services and ordered in accordance with the strict conditions stated in the directive
- Published justification
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 24/09/2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.
Publisher note: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 24/09/2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.<br/><br/>Any representations should be sent to [email protected]<br/><br/>The business case including the recommendation to award the contract under the Provider Selection Regime Process C was approved at the HWE ICB Strategic Finance and Commissioning Committee on the 11/09/2025.<br/><br/>There were no conflicts or potential conflicts declared.<br/><br/>The options paper for this service was presented at the following panels and committees:<br/>HWE ICB Strategic Finance and Commissioning Committee - 11/09/2025
Notice history
2 releases on Find a TenderPublished amendments (1)
This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has now been formally awarded using direct award process C.The contract award date is…
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| East of England Ambulance Service NHS Trust | £26,049,600 † | — | Awarded |
Contracts
Contract 056035-2025-1 · East of England Ambulance Service NHS Trust
- Signed
- 11 Sept 2025
- Value
- £26,049,600
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids | — | — | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- East of England Ambulance Service NHS TrustAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.