WHHT - Automatic Door & Shutter Maintenance

Contracts

• HTHT - Automatic Door & Shutter Maintenance · RECORD U.K. LIMITEDSME

  Signed

  5 Mar 2026

  Value

  £36,435

  Period

  1 May 2026 – 30 Apr 2029 · up to 30 Apr 2031 with extensions

  Status

  active

  Extensions

  The trust has the option to extend this to a maximum of 5 years using a 1+1 option.

  9 agreed KPIs: Contract Meetings · Monthly Report · Service Reports …

  • Contract Meetings, The Supplier will attend a formal Contract Review meeting at the frequency set by the Trust. The person(s) attending on behalf of the Supplier must be fully conversant with the contract and the works provided. Non-attendance or cancellation by the contractor will only be accepted at the Trust’s discretion.
  • Monthly Report, The provision of a Monthly Report in an agreed format with all sections completed accurately and in place, and issued to the Trust within 5 business days after the end of the calendar month.
  • Service Reports, The provision of all Service Reports in the agreed format with all sections completed accurately and in place, and issued within 24 hours of each visit (to include evidence of adherence with the PPM schedule).
  • Planned Preventative Maintenance Schedule (PPM), The Supplier shall provide at the commencement of each contract year a schedule of inspection and maintenance for the forthcoming contract year as, agreed by the Trust, detailing the areas affected, (and the extent of such impact) and timescales of each item of work.
  • Response Times, The Supplier shall attend to requested remedials within agreed response time.
  • Invoicing, The Supplier shall invoice the Trust within fourteen (14) days of the end of each calendar month. The provision of all backup / supporting information provided with any issued draft invoice / invoice. The back up information shall be of adequate detail to substantiate the relevant proposed monthly invoice value and shall be in accordance with the Trust's policies and procedures. The Supplier shall also invoice the Trust for the Service at any time following completion of the provision of the Service in compliance with the contract.
  • Complaint and Incident Reporting, Each Party shall inform the other of all complaints and incidents from or on behalf of patients or other service users arising out of or in connection with the provision of the Service within twenty-four (24) hours of receipt of each complaint and incident, and shall keep the other Party updated on the manner of resolution of any such complaints. The Supplier must respond to all complaints and incidents within five (5) Business Days by way of a complete and accurate written report, submitted to the Trust in an agreed format and content, in accordance with the contract. The Supplier shall also maintain an individual complaint register and incident register in accordance with all of the service specification schedules and the agreed standard operating procedures identified by the contract and agreed by the Trust, which must be included as part of the monthly reporting to the Trust.
  • Repairs 1, Upon notification by the Trust that a repair is required, or on identification that a repair is required by the Supplier during their maintenance checks, the Supplier shall within 72 hours provide the Trust with a firm date (to be agreed by the Trust) by which any required repairs will be completed.
  • Repairs 2, The Supplier shall ensure that any repairs are carried out by the date specified under KPI 8 above.

Notices published for this procedure

• Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender10 Mar 2026, 09:28 GMT