Official UK procurement notice
Housing Repairs and Maintenance Framework
Authority: Metropolitan borough of Bury (Local council)
What is being bought10 lots · detail below
Published requirement descriptionBury Council is seeking to establish a Housing Repairs and Maintenance Framework to support the management and upkeep of approximately 8,500 residential properties. The framework will deliver a comprehensive range of responsive, planned (including capital works) and cyclical maintenance services to ensure that all properties are safe, compliant with statutory requirements, and maintained to a high standard for tenants. Bury Council is committed to delivering a customer-focused service, with performance measured against defined service levels including emergency, urgent, and routine response times, first-time fix rates, tenant satisfaction, and compliance targets
The framework will operate in accordance with the Council's service standards, including 24-hour emergency response, urgent repairs within 5 working days, routine repairs within 20 working days, and delivery of planned works within agreed programmes (typically up to 50 working days), alongside a 24/7/365 emergency call-out provision. Performance will be actively monitored against key performance indicators, including first-time fix rates, average response times, and tenant satisfaction levels exceeding 90%, ensuring a high-quality and efficient service across the housing portfolio.
The Framework is structured into two Lots to reflect the scope and complexity of services required. Lot 1 - General Builders will provide an integrated, end-to-end service covering day-to-day responsive repairs, void property works, planned, cyclical maintenance and some capital works. This includes internal and external fabric repairs, joinery, plastering, roofing, kitchens and bathrooms, flooring, and associated external works. Contractors under this lot will be required to deliver multi-trade services and manage works across both occupied and void properties, ensuring timely turnaround and minimal disruption to residents.
Lot 2 - Specialist Contractors is divided into nine sub-lots, each providing specialist expertise to support the wider maintenance programme. Covering responsive repairs, void property works, planned, cyclical maintenance and some capital works. These sub-lots include aids and adaptations, drainage, electrical, glazing, painting and decorating, pest control, roofing, scaffolding, and specialist flooring (including carpets). This structure enables Bury Council to appoint suitably qualified and experienced contractors for discrete workstreams, ensuring compliance with relevant standards and best practice while maintaining flexibility and value for money in service delivery.
The overarching objective of the Framework is to establish a reliable, high-performing supply chain capable of delivering responsive and planned maintenance services that meet the Authority's operational needs, regulatory obligations, and customer service expectations.
Scope includes, but is not limited to Housing Repairs and Maintenance services to 8,500 properties (domestic and commercial) in the Metropolitan Borough of Bury
Lot 1 - General Builders (appointment of 2 contractors)
- General Building Works (internal & external)
- Joinery & Carpentry
- Plastering & Tiling
- Roofing Repairs & Maintenance
- Void Property Works
- Flooring Repairs
- Kitchen & Bathroom repairs and works
- Ground Maintenance
Lot 2 - Specialist Service Contractors (appointment of 2 contractors per sub lot)
- 2a - Aids & Adaptions
- 2b - Drainage & Gutter Cleaning
- 2c - Electrical Repairs & Installations
- 2d - Glazing & Window Repairs
- 2e - Painting & Decorating
- 2f - Pest Control
- 2g - Roofing Contractor
- 2h - Scaffolding
- 2i - Flooring
The Authority intends to invite up to six (6) Candidates per Lot to tender.
For the avoidance of doubt, each of the Lots forming part of Lot 2 (Specialist Services), including Lots 2a to 2h, will be evaluated and shortlisted independently, and the maximum number of Candidates invited to tender will apply to each Lot individually.
Where the number of suitably qualified Candidates exceeds this number for any Lot, Candidates will be ranked in accordance with the published selection criteria and the highest scoring Candidates for that Lot will be invited to tender.
The Authority reserves the right to invite a greater number of Candidates (up to a maximum of ten (10) per Lot) where this is considered appropriate to ensure effective competition.
- How the procedure runs: Stage One (Conditions of Participation Stage): Completion by Suppliers of the Procurement Specific Questionnaire contained in CoP Schedule 1. The Procurement Specific Questionnaire seeks responses to enable the Authority to assess whether a Supplier is capable of delivering the Specification with regard to the minimum requirements relating to legal and financial capacity to perform the Contract and technical ability to perform the Contract. Stage Two (ITT): Suppliers successful at the Conditions of Participation stage will be invited to respond to the Invitation to Tender. The ITT will contain instructions regarding the submission of Tenders, the Specification and the Draft Contract and other information regarding the Procurement Process. Stage Three (Contract Award): The Tenders shall be evaluated in accordance with the award criteria and subject to all Authority approvals being obtained, the Authority shall identify the highest scoring Tenders and notify all Tenderers of the outcome of the Procurement Process. Lot 1 - GENERAL BUILDERS (appointment of 2 contractors) • General Building Works (internal & external) • Joinery & Carpentry • Plastering & Tiling • Roofing Repairs & Maintenance • Void Property Works • Flooring Repairs • Kitchen & Bathroom repairs and works • Ground Maintenance Lot 2 - SPECIALIST SERVICES CONTRACTORS (appointment of 2 contractors per sub lot) • 2a - Aids & Adaptions • 2b - Drainage & Gutter Cleaning • 2c - Electrical Repairs & Installations • 2d - Glazing & Window Repairs • 2e - Painting & Decorating • 2f - Pest Control • 2g - Scaffolding • 2h - Flooring
CPV: Repair and maintenance services
How this framework works
From the published notice- Type
- Closed framework
- Call-offs
- call-offs may be awarded directly or by further competition
- Framework period
- 4 yrs from 1 Dec 2026
Published description of the framework
The Authority intends to appoint two Suppliers per Lot, and appointed suppliers will be eligible to receive call off and/or direct award opportunities during the term of the
Framework.
Details of how work will be awarded under the Framework, including the call off process and allocation mechanisms, will be fully set out in Stage 2 as part of the
tender documentation
Lots and requirements (10)Procurement structure
10 lots · all with a published valueEvery one of these 10 lots carries the same published figure, £16,000,000: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.
Lot #1General Buildersceiling above
Lot 1 - General Builders (appointment of 2 contractors)
General Builders will provide an integrated, end-to-end service covering day-to-day responsive repairs, void property works, planned, cyclical maintenance and some capital works
- General Building Works (internal & external)
- Joinery & Carpentry
- Plastering & Tiling
- Roofing Repairs & Maintenance
- Void Property Works
- Flooring Repairs
- Kitchen & Bathroom repairs and works
- Ground Maintenance
Lot #2Specialist Services Contractors - Aids & Adaptionsceiling above
Lot 2 - Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
- 2a - Aids & Adaptions
Lot #3Drainage & Gutter Cleaningceiling above
Lot 2 - Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
- 2b - Drainage & Gutter Cleaning
Lot #4Electrical Repairs & Installationsceiling above
Lot 2 - Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
- 2c - Electrical Repairs & Installations
Lot #5Glazing & Window Repairsceiling above
Lot 2 - Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
- 2d - Glazing & Window Repairs
Lot #6Painting & Decoratingceiling above
Lot 2 - Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
- 2e - Painting & Decorating
Lot #7Pest Controlceiling above
Lot 2 - Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
- 2f - Pest Control
Lot #8Roofing Contractorceiling above
Lot 2 - Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
- 2g - Roofing Contractor
Lot #9Scaffoldingceiling above
Lot 2 - Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
- 2h - Scaffolding
Lot #10Flooringceiling above
Lot 2 - Specialist Service Contractors (appointment of 2 contractors per sub lot)
Covers responsive repairs, void property works, planned, cyclical maintenance and some capital works
- 2i - Flooring
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- “Housing Repairs and Maintenance Framework” is a framework: the contest is a place on its panel, not a single contract: call-offs may be direct or by further competition.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 11 Jun 2026, 16:38 BST
- Last source update
- 11 Jun 2026, 16:38 BST
- Award evaluation window
- Submission end – 31 Oct 2026
- Authority reference
PROC25-26-145- FTS notice number
2026/S 000-055422- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06b371Find a Tender
- How it runs
Stage One (Conditions of Participation Stage): Completion by Suppliers of the Procurement Specific Questionnaire contained in CoP Schedule 1. The Procurement Specific Questionnaire seeks responses to enable the Authority to assess whether a Supplier is capable of delivering the Specification with regard to the minimum requirements relating to legal and financial capacity to perform the Contract and technical ability to perform the Contract.
Stage Two (ITT): Suppliers successful at the Conditions of Participation stage will be invited to respond to the Invitation to Tender. The ITT will contain instructions regarding the submission of Tenders, the Specification and the Draft Contract and other information regarding the Procurement Process.
Stage Three (Contract Award): The Tenders shall be evaluated in accordance with the award criteria and subject to all Authority approvals being obtained, the Authority shall identify the highest scoring Tenders and notify all Tenderers of the outcome of the Procurement Process.
Lot 1 - GENERAL BUILDERS (appointment of 2 contractors)
- General Building Works (internal & external)
- Joinery & Carpentry
- Plastering & Tiling
- Roofing Repairs & Maintenance
- Void Property Works
- Flooring Repairs
- Kitchen & Bathroom repairs and works
- Ground Maintenance
Lot 2 - SPECIALIST SERVICES CONTRACTORS (appointment of 2 contractors per sub lot)
- 2a - Aids & Adaptions
- 2b - Drainage & Gutter Cleaning
- 2c - Electrical Repairs & Installations
- 2d - Glazing & Window Repairs
- 2e - Painting & Decorating
- 2f - Pest Control
- 2g - Scaffolding
- 2h - Flooring
- Risks
The Authority has identified areas of uncertainty that may affect the scope, volume or manner of service delivery during the Contract term. These include but are not limited to:
Variability in demand for responsive repairs and maintenance services due to factors such as seasonal fluctuations, weather events, and unforeseen property issues.
Changes in the profile, condition, or size of the housing stock, including acquisitions, disposals, regeneration programmes or changes in occupancy levels.
The requirement to respond to emergency situations or urgent health and safety issues, which may impact planned delivery schedules and resource allocation.
Availability of Contractor resources and supply chain constraints, including labour shortages, materials availability, and price volatility.
Changes in statutory, regulatory or compliance requirements (including building safety, electrical, fire, or housing standards) which may affect service delivery requirements.
Budgetary constraints or changes in funding which may influence the volume and prioritisation of works.
Tenant access, behaviour, or vulnerability considerations which may affect delivery timescales and methods.
Interface with other contracts, programmes or third-party providers operating across the Authority's housing stock.
These risks are not fully within the Authority's control and cannot be precisely quantified at the time of procurement. The Contract and service delivery model have been designed to accommodate a degree of flexibility to respond to such changes, without altering the overall nature or scope of the procurement.
How it was run
Official notice- Appointment period ends
- 16 Jul 2026, 12:00 BST
- Clarification deadline
- 2 Jul 2026, 23:59 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
11 Jun 2026 → 1 Dec 2026 · 5 dates- Tender notice published133 days ago11 Jun 2026, 16:38 BST
- Clarification questions by111 days ago2 Jul 2026, 23:59 BST
- Admission / appointment period ends98 days ago · period end, not a bid countdown16 Jul 2026, 12:00 BST
- Today22 Oct 2026
- Award decision expected byin 10 days31 Oct 2026, 23:59 GMT
- Contract startsin 40 days1 Dec 2026
Notice history
1 event · 1 release on Find a Tender- Tender notice published11 Jun 2026, 16:38 BSTUK4
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Tender notice Tender notice on Find a Tender