Official UK procurement notice
Home Support Principal Provider NN3 and NN4
Authority: Norfolk County Council (Local council)
What is being bought2 lots · detail below
Published requirement descriptionThe Council wishes to appoint one Principal provider to deliver home support services in
NN3 and NN4 (PCN) within Norfolk. The intention is that the Principal Providers will
deliver 70% of the hours and the remaining 30% will be delivered by a small number of
PCN framework providers, whose appointment has been subject to a separate
procurement.
The lots area:
- North Norfolk 3
- North Norfolk 4
CPV: Health and social work services
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£31,644,831 together) · win at most 1 of them · same conditions of participation on every lot · same evaluation weights on every lotLot #1NN3AwardedPublished value£11,310,568
The Council wishes to appoint one Principal provider to deliver home support services in NN3 within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment has been subject to a separate procurement.
- Economic & financial standing
Legal and financial capacity conditions are as set out in the Invitation to Tender. Insurances are not required to be in place before awarded and audited accounts are not required,
Lot #2NN4AwardedPublished value£20,334,263
The Council wishes to appoint one Principal provider to deliver home support services in NN4 (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment has been subject to a separate procurement.
- Economic & financial standing
Legal and financial capacity conditions are as set out in the Invitation to Tender. Insurances are not required to be in place before awarded and audited accounts are not required,
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Price
- Quality
- Economic & financial standing
Legal and financial capacity conditions are as set out in the Invitation to Tender. Insurances are not required to be in place before awarded and audited accounts are not required,
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA, CPTPP)
- Recurring procurement
- Unspecified in notice
- First published
- 22 Oct 2025, 09:35 BST
- Last source update
- 26 Mar 2026, 14:47 GMT
- Award evaluation window
- Submission end – 1 Jan 2026
- Authority reference
NCCT43266- FTS notice number
2025/S 000-067329- Accelerated
- State of urgency
- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05d13dFind a Tender
How it was run
Official notice- Submission deadline
- 14 Nov 2025, 12:00 GMT
- Clarification deadline
- 31 Oct 2025, 12:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
This procurement will be managed electronically via the Council's eProcurement system. To participate in this procurement, applicants must first be registered on the system at in-tendhost.co.uk/norfolkcc ↗.
Clarifications must be raised through the in-tend platform, and responses to clarification questions will be published on the in-tend platform. Clarifications will not be answered by email.
Full instructions for registration and use of the system can be found at in-tendhost.co.uk/norfolkcc/aspx/Regis… ↗ and in-tendhost.co.uk/norfolkcc/aspx/Help ↗. You will be able to see the procurement project under the 'Tenders' section and when registered and logged in will be able to 'Express an Interest' to view the associated documentation. In order to view clarifications, you must be logged in.
If you have any problems using the system you can find information under the 'Help' section of the website at in-tendhost.co.uk/norfolkcc/aspx/Help ↗.
If you have any technical problems with accessing in-tend, you can contact the In-Tend support team by phoning +44 (0) 114 407 0065 or emailing [email protected].
Timeline
22 Oct 2025 → 26 Mar 2026 · 7 dates- Tender notice published370 days ago22 Oct 2025, 09:35 BST
- Clarification questions by361 days ago31 Oct 2025, 12:00 GMT
- Submission deadline347 days ago14 Nov 2025, 12:00 GMT
- Contract starts300 days ago1 Jan 2026
- Award decision expected by299 days ago1 Jan 2026, 23:59 GMT
- Assessment summaries sent216 days ago26 Mar 2026
- Latest notice published215 days ago26 Mar 2026, 14:47 GMT
Notice history
4 events · 2 releases on Find a Tender · since 22 Oct 2025- Tender notice published22 Oct 2025, 09:35 BSTUK4
- Contract award notice published26 Mar 2026, 14:47 GMTUK6
- Status changed to complete26 Mar 2026, 14:47 GMT
- Contract signature expected30 Mar 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · NN31 award | |||
| TAYLOR CARE NORFOLK LIMITEDSMENorth Norfolk 330 Mar 2026 – 29 Jun 2034 | £11,310,568 | 26 Mar 2026 | Awarded |
| Lot 2 · NN41 award | |||
| Universal Care Services (UK) LimitedNorth Norfolk 430 Mar 2026 – 29 May 2034 | £20,334,263 | 26 Mar 2026 | Awarded |
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · NN3 | 8final-stage tenders | 7 | 0 | — |
| 2 · NN4 | 8final-stage tenders | 7 | 0 | — |
Who bid
- wonTAYLOR CARE NORFOLK LIMITEDSME · East of England · 1
- wonUNIVERSAL CARE SERVICES (UK) LIMITED · Greater London · 2
- did not winDREAM CARE NORWICH LTD · East of England · all lots
- did not winEAGLES RECRUITMENT AND HEALTHCARE LIMITEDSME · East of England · all lots
- did not winMASTER CARE LTD · East of England · all lots
- did not winMC CARE SERVICES LTD · South East England · all lots
- did not winNORVIC HEALTHCARE (ANGLIA) LIMITEDSME · East of England · all lots
- did not winTHE CARE COMPANY UK LTD · East of England · all lots
- wonUNIVERSAL CARE SERVICES (UK) LIMITED · Greater London · 1
- wonTAYLOR CARE NORFOLK LIMITEDSME · East of England · 2
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Bidders & participating suppliers
10 commercial parties on the notice · 2 awarded- DREAM CARE NORWICH LTDBidder / tenderer
- EAGLES RECRUITMENT AND HEALTHCARE LIMITEDBidder / tenderer
- MASTER CARE LTDBidder / tenderer
- MC CARE SERVICES LTDBidder / tenderer
- NORVIC HEALTHCARE (ANGLIA) LIMITEDBidder / tenderer
- TAYLOR CARE NORFOLK LIMITEDBidder / tenderer
- TAYLOR CARE NORFOLK LIMITEDAwarded supplier
- THE CARE COMPANY UK LTDBidder / tenderer
- UNIVERSAL CARE SERVICES (UK) LIMITEDBidder / tenderer
- UNIVERSAL CARE SERVICES (UK) LIMITEDAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender