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Official procurement procedure

Home Support Principal Provider - Areas of West and North Norfolk

Health and social work services
Social work and related services
Social work services
East of England (UKH16)
Published value
Not published
Submission deadline Not published
Lots published7
Procurement Intelligence
Published evidence · v1
Suitable for SMEs
Prepared 7 Sept 2026, 19:01 BST
A pre-calculated analytical view of official UK procurement facts, competition benchmarks and decision timelines.
Bid readiness
Review notice
Submission deadline not published
Check official notice for submission route
Scope structure
7lots
7 lots · 7 published items
1 published CPV family
Decision Velocity
~52 days
Typical sector award window after deadline
Sector median: 52 days
Contract lifecycle
Not published
No future linked contract end in retained records
No published extension signal
Pricing & Budget Savings
£71,026,961
Contract/award value: £71,026,961
4 award suppliers linked
Bidding Competition
13 bids
10 SME bids · 13 electronic
No bid spread metrics published
Sector Market Benchmark (CPV 85)
Based on 440 published procedures
Median Winning Discount
5.92%
Award reduction below published budget
Typical Bids Received
1 bidders
Median competitive participation in sector
Typical Evaluation Window
52 days
Median time between deadline and award
Top Contenders in this Sector (CPV 85)
Active commercial suppliers winning public contracts in this field
SupplierAwards won in sectorTotal awarded valueAvg. winning discount
Chiltern Healthcare
445 contracts£589,385At ceiling / not disclosed
Various - See Main DescriptionCRN: TBC
402 contracts£1,209,975,884At ceiling / not disclosed
Bellcare Domiciliary Care Services Ltd
300 contracts£232,055At ceiling / not disclosed
Mountbatton Care Limited
251 contracts£779,257At ceiling / not disclosed
Heritage Healthcare Milton Keynes
243 contracts£257,522At ceiling / not disclosed
Emiran HealthCare
228 contracts£251,448At ceiling / not disclosed
Twilight Years LTD
225 contracts£169,325At ceiling / not disclosed
Cumbria View Care Services Ltd
219 contracts£251,097At ceiling / not disclosed
Community Care Direct Limited
202 contracts£597,982At ceiling / not disclosed
St Gregorys Homecare Ltd
180 contracts£212,030At ceiling / not disclosed
Evidence coverage
8/12 core inputs published
Standard procedure facts
Comparable published opportunities
Historic records ranked from matching published evidence. They are research comparables, not expected competitors or a price forecast.
Published procedurePublished valueMatching evidence
Technology Enabled CareNorfolk County Council · 4 Sept 2026, 10:51 BST
£12,700,000
same CPV family
same region
HELP TO LIVE AT HOME SERVICE FOR ZONE 1South Tyneside Borough Council · 3 Sept 2026, 12:17 BST
£4,100,000
same CPV family
Occupational Health & CBT ServicesThirteen Housing Group Limited · 28 Aug 2026, 09:35 BST
£0
same CPV family
Health Surveillance ServicesThirteen Housing Group Limited · 28 Aug 2026, 09:40 BST
£0
same CPV family
Call off for Discharge to Assess (DTA) under the North Northamptonshire Council for the Provision of Home Care Services Dynamic Purchasing System (DPS) for North NorthamptonshireNorth Northamptonshire Council · 28 Aug 2026, 11:18 BST
Value not published
same CPV family
Method: tender-intelligence-v1. Values and dates are retained OCDS facts; missing source data remains unknown.
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Norfolk County Council: "Home Support Principal Provider - Areas of West and North Norfolk". Published status: complete. Published value: Value not published. 7 published lots. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNorfolk County CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Norfolk County Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Norfolk County Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
7Bids / Report (median)
6.9% of reports have one bid · Mean: 8.6 bids
Supplier ConcentrationLow Concentration
Better OasisTop vendor: 2.4% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 29 active published awards; 29 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers in this Category (CPV 85):
Supplier NameHistoric AwardsAttributable ValueAvg. Price Discount
Better Oasis2 wins£100,000,000—
Hales Group Ltd2 wins£29,377,858—
BreakForth Mental Health Support Services1 win£95,000,000—
New Beginnings (Wisbech) Ltd1 win£95,000,000—
Utopia Care Ltd1 win£95,000,000—
Procedure terms
Contracting AuthorityNorfolk County Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published3 Sept 2024, 11:38 BST
Last source update3 Sept 2024, 11:38 BST
Recurring procurementNot published
ClassificationHealth and social work services, Social work and related services, Social work services
Delivery area
East of England (UKH16)
OCIDocds-h6vhtk-04511b
What is being bought
The Council has appointed one Principal provider to deliver home support services in each Primary Care Network (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment is subject to a separate procurement.This procurement was split into 7 lots, which covers PCNs in West and North of Norfolk:For the West area the lots area: 1. Coastal2. Kings Lynn3. Fens and Brecks4. Swaffham and Downham For the North area the lots are: 5. NN16. NN27. NN3
What changed
From the official release history
  1. tender value changed
    3 Sept 2024, 11:38 BST
  2. Status changed to complete
    3 Sept 2024, 11:38 BST
  3. Official notice release published
    3 Sept 2024, 11:38 BST
  4. Submission deadline changed to published date
    3 Sept 2024, 11:38 BST
  5. Published value updated to £100,000,000
    10 Apr 2024, 14:35 BST
  6. Status changed to active
    10 Apr 2024, 14:35 BST
  7. Official notice release published
    10 Apr 2024, 14:35 BST
  8. Submission deadline changed to 13 May 2024, 11:00 BST
    10 Apr 2024, 14:35 BST
  9. Buyer information updated
    10 Apr 2024, 14:35 BST
Lots and requirements (7)
Published by the contracting authority
  • Lot 1 · #1
    1. Coastal
    cancelled
    Published valueNot published
    Norfolk County Council has appointed one Principal provider to deliver home support services in the West area. This is for Lot 1. Coastal. Additional information: Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 2 · #2
    2. Kings Lynn
    cancelled
    Published valueNot published
    Norfolk County Council has appointed one Principal provider to deliver home support services in the West area. This is for Lot 2. Kings Lynn. Additional information: Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 3 · #3
    3. Fens and Brecks
    cancelled
    Published valueNot published
    Norfolk County Council has appointed one Principal provider to deliver home support services in the West area. This is for Lot 3. Fens and Brecks. Additional information: Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 4 · #4
    4. Swaffham and Downham
    cancelled
    Published valueNot published
    Norfolk County Council has appointed one Principal provider to deliver home support services in the West area. This was for 4. Swaffham and Downham. Additional information: Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 5 · #5
    5. North Norfolk 1
    cancelled
    Published valueNot published
    Norfolk County Council has appointed one Principal provider to deliver home support services in the North area. This is for Lot5.North Norfolk 1. Additional information: Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 6 · #6
    6. North Norfolk 2
    cancelled
    Published valueNot published
    Norfolk County Council has appointed one Principal provider to deliver home support services in the North area. This was for Lot 6. North Norfolk 2. Additional information: Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 7 · #7
    7. North Norfolk 3
    cancelled
    Published valueNot published
    Norfolk County Council wishes to appoint one Principal provider to deliver home support services in the North area. This is for Lot 7. North Norfolk 3Please note that our intention overall is to limit a provider to having a maximum of 50% of the PCNs in an area. Bidders may apply for all lots in each area, but will be awarded no more than 2 for each area. If you have been successful in previous procurements, the number of lots you hold for an area will be taken into consideration. Additional information: Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    3 Sept 2024, 11:38 BST
  2. Award active
    Not published · Not published
  3. Award unsuccessful
    Not published · Not published
  4. Award unsuccessful
    Not published · Not published
  5. Award active
    Not published · Not published
  6. Award active
    Not published · Not published
  7. Award active
    Not published · Not published
  8. Award active
    Not published · Not published
  9. Contract active
    Signed 14 Aug 2024, 00:00 BST · £11,726,208
  10. Contract active
    Signed 14 Aug 2024, 00:00 BST · £16,676,150
  11. Contract active
    Signed 14 Aug 2024, 00:00 BST · £14,597,206
  12. Contract active
    Signed 14 Aug 2024, 00:00 BST · £15,325,690
  13. Contract active
    Signed 14 Aug 2024, 00:00 BST · £12,701,707
Commercial outcome and competition
Awards
Universal Care Services UK Ltd t/a Carewatch
Not published · Not published · active
Home Support Principal Provider for Areas of West & North Norfolk
Not published · Not published · unsuccessful
Home Support Principal Provider for Areas of West & North Norfolk
Not published · Not published · unsuccessful
Hales Group Ltd
Not published · Not published · active
Norvic Healthcare (Anglia) Limited
Not published · Not published · active
Manorcourt Care (Norfolk) Limited
Not published · Not published · active
Hales Group Ltd
Not published · Not published · active
Contracts
Home Support Principal Provider for Areas of West & North Norfolk
£11,726,208 · signed 14 Aug 2024, 00:00 BST · active
Home Support Principal Provider for Areas of West & North Norfolk
£16,676,150 · signed 14 Aug 2024, 00:00 BST · active
Home Support Principal Provider for Areas of West & North Norfolk
£14,597,206 · signed 14 Aug 2024, 00:00 BST · active
Home Support Principal Provider for Areas of West & North Norfolk
£15,325,690 · signed 14 Aug 2024, 00:00 BST · active
Home Support Principal Provider for Areas of West & North Norfolk
£12,701,707 · signed 14 Aug 2024, 00:00 BST · active
Bid statistics
bids: 7 (lot 1)
electronicBids: 7 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 7 (lot 1)
smeBids: 6 (lot 1)
bids: 10 (lot 4)
electronicBids: 10 (lot 4)
foreignBidsFromEU: 0 (lot 4)
foreignBidsFromNonEU: 10 (lot 4)
smeBids: 9 (lot 4)
bids: 10 (lot 5)
electronicBids: 10 (lot 5)
foreignBidsFromEU: 0 (lot 5)
foreignBidsFromNonEU: 10 (lot 5)
smeBids: 10 (lot 5)
bids: 12 (lot 6)
electronicBids: 12 (lot 6)
foreignBidsFromEU: 0 (lot 6)
foreignBidsFromNonEU: 12 (lot 6)
smeBids: 2 (lot 6)
bids: 13 (lot 7)
electronicBids: 13 (lot 7)
foreignBidsFromEU: 0 (lot 7)
foreignBidsFromNonEU: 13 (lot 7)
smeBids: 10 (lot 7)
Buyer and organisations in this procedure

Norfolk County Council

Contracting authority GB-FTS-5830
View buyer profile

  • Norfolk County Council
    buyer

    County Hall, Martineau Lane, Norwich, UKH15, NR1 1DH
    sourcingteam@norfolk.gov.uk

  • Hales Group Ltd
    supplier

    Peterborough, UKH11

  • Manorcourt Care (Norfolk) Limited
    supplier

    Norwich, UKH15

  • NP Law - Norfolk
    mediationBody

    Norwich

  • Norfolk County Council - Head of Sourcing
    reviewBody

    Norwich

  • Norvic Healthcare (Anglia) Limited
    supplier

    Norwich , UKH15

  • Universal Care Services UK Ltd t/a Carewatch
    supplier

    Norwich, UKH15
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published