Official UK procurement notice
Home Support Principal Provider - Areas of West and North Norfolk
Authority: Norfolk County Council (Local council)
What is being bought7 lots · detail below
Published requirement descriptionThe Council has appointed one Principal provider to deliver home support services in each Primary Care Network (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment is subject to a separate procurement.This procurement was split into 7 lots, which covers PCNs in West and North of Norfolk:For the West area the lots area: 1. Coastal2. Kings Lynn3. Fens and Brecks4. Swaffham and Downham For the North area the lots are: 5. NN16. NN27. NN3
CPV: Health and social work services · Social work and related services · Social work services
Lots and requirements (7)Procurement structure
7 lots · no lot values published · same evaluation weights on every lotLot #11. CoastalAwarded
Norfolk County Council has appointed one Principal provider to deliver home support services in the West area. This is for Lot 1. Coastal. Additional information: Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
Lot #22. Kings LynnCancelled
Norfolk County Council has appointed one Principal provider to deliver home support services in the West area. This is for Lot 2. Kings Lynn. Additional information: Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
Lot #33. Fens and BrecksCancelled
Norfolk County Council has appointed one Principal provider to deliver home support services in the West area. This is for Lot 3. Fens and Brecks. Additional information: Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
Lot #44. Swaffham and DownhamAwarded
Norfolk County Council has appointed one Principal provider to deliver home support services in the West area. This was for 4. Swaffham and Downham. Additional information: Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
Lot #55. North Norfolk 1Awarded
Norfolk County Council has appointed one Principal provider to deliver home support services in the North area. This is for Lot5.North Norfolk 1. Additional information: Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
Lot #66. North Norfolk 2Awarded
Norfolk County Council has appointed one Principal provider to deliver home support services in the North area. This was for Lot 6. North Norfolk 2. Additional information: Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
Lot #77. North Norfolk 3Awarded
Norfolk County Council wishes to appoint one Principal provider to deliver home support services in the North area. This is for Lot 7. North Norfolk 3Please note that our intention overall is to limit a provider to having a maximum of 50% of the PCNs in an area. Bidders may apply for all lots in each area, but will be awarded no more than 2 for each area. If you have been successful in previous procurements, the number of lots you hold for an area will be taken into consideration. Additional information: Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 85
- Price: 15
- Suitability
Detailed in the tender documents
- Price carries 15 of 100 points: a 10% discount moves about 1.5 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 10 Apr 2024, 14:35 BST
- Last source update
- 3 Sept 2024, 11:38 BST
- Award evaluation window
- 13 May 2024 – …
- Authority reference
NCCT42879- FTS notice number
2024/S 000-028090- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04511bFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Review procedure
The Public Contracts Regulations 2015 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Proceedings must be brought within 30 days from the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the Court considers that there is good reason for extending the period within which proceedings maybe brought, in which case the Court may extend that period up to a maximum of 3 months from the date of knowledge.
Publisher note: The values indicated for each lot are based on the number of hours we predict for each lot per week multiplied by the total number of years each contract may run for,
How it was run
Official notice- Submission deadline
- 13 May 2024, 11:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 13 May 2024, 11:05 BST
Timeline
13 May 2024 → 3 Sept 2024 · 3 dates- Submission deadline13 May 2024, 11:00 BST
- Bids opened13 May 2024, 11:05 BST
- Notice published3 Sept 2024, 11:38 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete3 Sept 2024, 11:38 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · 1. Coastal1 award | |||
| Universal Care Services (UK) LimitedHome Support Principal Provider for Areas of West & North Norfolk | £11,726,208 † | — | Awarded |
| Lot 4 · 4. Swaffham and Downham1 award | |||
| Hales Group LtdHome Support Principal Provider for Areas of West & North Norfolk | £16,676,150 † | — | Awarded |
| Lot 5 · 5. North Norfolk 11 award | |||
| Norvic Healthcare (Anglia) LimitedSMEHome Support Principal Provider for Areas of West & North Norfolk | £14,597,206 † | — | Awarded |
| Lot 6 · 6. North Norfolk 21 award | |||
| Manorcourt Care (Norfolk) LimitedHome Support Principal Provider for Areas of West & North Norfolk | £15,325,690 † | — | Awarded |
| Lot 7 · 7. North Norfolk 31 award | |||
| Hales Group LtdHome Support Principal Provider for Areas of West & North Norfolk | £12,701,707 † | — | Awarded |
2 further award records carry no date or value.
Contracts
Home Support Principal Provider for Areas of West & North Norfolk · Universal Care Services (UK) Limited
- Signed
- 14 Aug 2024
- Value
- £11,726,208
- Status
- active
Home Support Principal Provider for Areas of West & North Norfolk · Hales Group Ltd
- Signed
- 14 Aug 2024
- Value
- £16,676,150
- Status
- active
Home Support Principal Provider for Areas of West & North Norfolk · Norvic Healthcare (Anglia) LimitedSME
- Signed
- 14 Aug 2024
- Value
- £14,597,206
- Status
- active
Home Support Principal Provider for Areas of West & North Norfolk · Manorcourt Care (Norfolk) Limited
- Signed
- 14 Aug 2024
- Value
- £15,325,690
- Status
- active
Home Support Principal Provider for Areas of West & North Norfolk · Hales Group Ltd
- Signed
- 14 Aug 2024
- Value
- £12,701,707
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · 1. Coastal | 7bids · 7 electronic · 7 from abroad | 6 | — | — |
| 4 · 4. Swaffham and Downham | 10bids · 10 electronic · 10 from abroad | 9 | — | — |
| 5 · 5. North Norfolk 1 | 10bids · 10 electronic · 10 from abroad | 10 | — | — |
| 6 · 6. North Norfolk 2 | 12bids · 12 electronic · 12 from abroad | 2 | — | — |
| 7 · 7. North Norfolk 3 | 13bids · 13 electronic · 13 from abroad | 10 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- NP Law - Norfolk Mediation body
- Norfolk County Council - Head of Sourcing Review body
Bidders & participating suppliers
4 commercial parties on the notice- Hales Group LtdAwarded supplier
- Manorcourt Care (Norfolk) Limited Awarded supplier
- Norvic Healthcare (Anglia) LimitedAwarded supplier
- Universal Care Services UK Ltd t/a Carewatch Awarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria