Official UK procurement notice
HMRC NewCo IT4IT Hackathon and Delivery
Authority: HM Revenue & Customs (Central government)
What is being bought
Published requirement descriptionInnovative and practical solutions to embed IT4IT-aligned ways of working across HMRC's delivery ecosystem. The focus is on enabling a new operating model NewCo that brings together strategic portfolio management, agile planning and DevOps. Potential solutions may include (but are not limited to) the configuration and extension of ServiceNow capabilities, the development of minimum viable products (MVPs) that demonstrate IT4IT principles in action, and implementation approaches that support rapid scaling and adoption.
- How the procedure runs: This Competitive Flexible Procedure will be conducted in two stages. The stages are described in more detail below. HMRC reserves the right to amend this process at the beginning of each stage by updating this tender instruction document or by issuing letters to bidders participating in the relevant stage. Any updates will be issued simultaneously to all suppliers via SAP Ariba. Conditions of participation may be included in any stage, where included this will be communicated in the letter or instructions for that stage. Stage 1: Supplier Qualification and Proposal Stage 1 commenced with the issuing of a Tender Notice and the publication of this document. This document includes a Procurement Specific Questionnaire (PSQ) and quality questions which all suppliers are required to complete and return in accordance with the Procurement Timetable and instructions within this document. HMRC will use this stage to firstly confirm that neither the supplier, nor any related persons within its corporate group, associated persons relied on to meet the conditions of participation, or proposed sub-contractors are listed on the Cabinet Office debarment list. To the extent that any such entities are listed on the debarment list, HMRC will consider whether to exclude the supplier from participating in the Procurement in accordance with its obligations under the Act. In addition, HMRC will consider whether any supplier or related persons within its corporate group, associated persons relied on to meet the conditions of participation, or proposed sub-contractors are excluded or excludable suppliers, and before HMRC determines that a supplier is an excluded or excludable supplier, it will provide the supplier reasonable opportunity to make representations and provide evidence as is proportionate in the circumstances. If the supplier is an excluded or excludable supplier only by virtue of an associated person or proposed sub-contractor, HMRC will notify the supplier of its intention to exclude the supplier and provide the supplier with reasonable opportunity to replace the associated person or sub-contractor. If as a consequence of this process HMRC excludes the supplier from participating in the Procurement or is aware of an associated person or sub-contract having been replaced, it will give notice of this fact within 30 days of its decision to the Procurement Review Unit (PRU). HMRC will also undertake a review of the completed PSQ with reference to any information held on the Central Digital Platform. Responses to any conditions of participation will be assessed in accordance with the selection process and any selection criteria as set out in the Tender Notice, PSQ and described in this document. The assessment of suppliers utilising PSQ, as detailed above, will be undertaken prior to the evaluation of bid submissions for Stage 1. suppliers are required to submit their PSQ through Ariba. As part of their Stage 1 submission alongside the PSQ, suppliers must submit a proposal and supporting evidence demonstrating their experience in ServiceNow, IT4IT delivery, and quarterly planning as set out in Schedule 2: Quality Evaluation Criteria. Stage 1 will complete with suppliers being notified in writing of whether or not they have been successfully shortlisted to participate in Stage 2. Suppliers not invited to Stage 2 will be provided with written feedback on why they have not been shortlisted to participate in Stage 2. Suppliers successfully shortlisted to participate in Stage 2 will be issued with a Contract based on the template in Attachment D - Contracts for Innovation - Draft Version and Attachment E - HMRC Mandatory Clauses - Draft Version to support their engagement through Stage 2. HMRC intends to shortlist a maximum of four (4) bidders to participate in Stage 2. Where two or more bidders are tied at the shortlisting threshold, HMRC will apply tie-breaks by reference to the score achieved for question 3.1.1 - ServiceNow Capability. If the tie remains, HMRC will apply the next Stage 1 quality question(s) in the order set out below until the tie is resolved. The maximum number of bidders may increase where two (2) or more bidders have tied scores in the last awarded position only following this tie break process, at HMRC's discretion. 3.1.1 - ServiceNow Capability 3.1.2 - Hackathon 3.1.3 - Acceleration and Implementation 3.1.4 - Delivering Change 3.1.5 - Initial Proposal HMRC may, at its discretion, invite a bidder to form a partnership or consortium with another competitor. Suppliers should note that HMRC reserves the right to re-assess any response to the PSQ, in light of any new relevant information that comes to HMRC's attention. Stage 2: Hackathon and Final Tender Stage 2 will commence with the issuing of a letter inviting suppliers that have been successfully shortlisted at Stage 1 to participate in a Hackathon event, during which suppliers will prototype business use cases and prepare for the final tender submission. The letter will provide details of how the Hackathon and final tender stage will be conducted, including the evaluation criteria, process, and format of the event. The letter will also provide details of any new information made available to bidders at this stage of the Procurement. There will be additional engagement to provide further detail of HMRC's ServiceNow functionality to support the preparations for the Hackathon and final tender. Key information for the Hackathon has been provided in Annex A. Bidders should ensure they can meet these requirements prior to submission of a response at Stage 1. Only bidders who can meet these criteria will be considered for Stage 2. Optional Stages and rights HMRC reserves the right to add an optional dialogue or negotiation stage within, or at the end of Stage 2. Any use of a dialogue or negotiation stage will be followed by an additional final tender submission. If used, this stage will be described in the letter issued at the beginning of Stage 2. HMRC reserves the right to re-run or re-start any stage of the competition at any time. HMRC reserves the right to directly award a Contract at any stage during the competition if only a single supplier enters or meets the requirements. Further details are provided in the attachment on the E-Sourcing portal.
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · value publishedLot #1AwardedPublished value£795,000
- Economic & financial standing
Suppliers must meet the minimum annual turnover of at least £1,000,000.
- Technical & professional ability
Suppliers must hold a current ServiceNow certification at a minimum level of 'Specialist' (or provide equivalent evidence).
All resource must be provided onshore for all elements of the procurement and subsequent contract.
Suppliers must comply with HM Government security requirements.
Suppliers must be able to attend the Hackathon event 18-20 March 2026
Suppliers will be required to provide three Certificates of Past Performance as part of Stage 1.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (5)
- ServiceNow Capability: 25%
- Hackathon: 25%
- Acceleration and Implementation: 20%
- Delivering Change: 15%
- Initial Proposal: 15%
Published award criteria (5)
- ServiceNow Capability: Demonstrate your organisation's experience and expertise in ServiceNow. Your response should include, but not be limited to: a) Evidence of enterprise‑wide delivery capability using ServiceNow, including (but not limited to) Strategic Portfolio Management, ITSM/DevOps, Intelligent Generative AI, engagement channels (workspaces/portals), and other relevant platform capabilities. b) Evidence of your previous experience in implementing an IT4IT approach using ServiceNow in government or large complex organisations. c) An overview of your ServiceNow certification and how your delivery approach scales across large organisations.
- Hackathon: Demonstrate your organisation's experience and expertise in ServiceNow. Your response should include, but not be limited to: a) Describe the team composition you will bring (roles, seniority, specialist skills) to the Hackathon and how the team will deliver the expected outcomes: - MVP(s) for the business problem statements - a credible delivery approach (including proposed team structure) - a clear commercial/financial proposition b) Provide evidence of comparable Hackathons you have run or participated in with commercial outcomes. c) Explain how your ServiceNow/IT4IT knowledge and experience will be applied during the Hackathon, including relevant experience in government or large complex organisations
- Acceleration and Implementation: Demonstrate your organisations approach to using Agile methodologies to deliver and embed new end-to-end ways of working. Your response should include, but not be limited to: a) How you have used Agile methodologies (including Hackathons where relevant) to accelerate delivery, manage prioritisation, and improve outcomes. b) Your approach to moving from an MVP to an implementation approach that will deliver and embed new end‑to‑end ways of working. c) How you will iterate and scale the MVP for this Hackathon/procurement, including implementing governance/controls, dependencies and onboarding, and how you will support the transition to quarterly planning.
- Delivering Change: Demonstrate your organisation's experience in using Artificial Intelligence (AI) to accelerate delivery of change within an organisation. Your response should include, but not be limited to: a) Relevant examples of how you have used AI to accelerate delivery of change within an organisation b) How your approach has improved in‑life management/operations c) What benefits were achieved by implementing your AI approach d) How you will use this experience to support the development of a NewCo and quarterly planning at HMRC
- Initial Proposal: Provide an overview of your proposal to address HMRC's following objectives: a) A simplified, orchestrated, and automated end-to-end (E2E) process b) The ability to decompose and manage tasks across the full lifecycle You should draw on your previous experience and provide initial ideas that will be developed during the Stage 2 Hackathon.
- Economic & financial standing
Suppliers must meet the minimum annual turnover of at least £1,000,000.
- Technical & professional ability
Suppliers must hold a current ServiceNow certification at a minimum level of 'Specialist' (or provide equivalent evidence).
All resource must be provided onshore for all elements of the procurement and subsequent contract.
Suppliers must comply with HM Government security requirements.
Suppliers must be able to attend the Hackathon event 18-20 March 2026
Suppliers will be required to provide three Certificates of Past Performance as part of Stage 1.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 19 Dec 2025, 16:54 GMT
- Last source update
- 10 Jul 2026, 11:25 BST
- Award evaluation window
- Submission end – 6 Apr 2026
- Authority reference
SR2936041095- FTS notice number
2026/S 000-008230- Accelerated
- Qualifying planned procurement notice
- Latest notice
- Procurement termination notice (UK12)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05fae6Find a Tender
- How it runs
This Competitive Flexible Procedure will be conducted in two stages. The stages are described in more detail below. HMRC reserves the right to amend this process at the beginning of each stage by updating this tender instruction document or by issuing letters to bidders participating in the relevant stage. Any updates will be issued simultaneously to all suppliers via SAP Ariba.
Conditions of participation may be included in any stage, where included this will be communicated in the letter or instructions for that stage.
Stage 1: Supplier Qualification and Proposal
Stage 1 commenced with the issuing of a Tender Notice and the publication of this document.
This document includes a Procurement Specific Questionnaire (PSQ) and quality questions which all suppliers are required to complete and return in accordance with the Procurement Timetable and instructions within this document.
HMRC will use this stage to firstly confirm that neither the supplier, nor any related persons within its corporate group, associated persons relied on to meet the conditions of participation, or proposed sub-contractors are listed on the Cabinet Office debarment list. To the extent that any such entities are listed on the debarment list, HMRC will consider whether to exclude the supplier from participating in the Procurement in accordance with its obligations under the Act.
In addition, HMRC will consider whether any supplier or related persons within its corporate group, associated persons relied on to meet the conditions of participation, or proposed sub-contractors are excluded or excludable suppliers, and before HMRC determines that a supplier is an excluded or excludable supplier, it will provide the supplier reasonable opportunity to make representations and provide evidence as is proportionate in the circumstances. If the supplier is an excluded or excludable supplier only by virtue of an associated person or proposed sub-contractor, HMRC will notify the supplier of its intention to exclude the supplier and provide the supplier with reasonable opportunity to replace the associated person or sub-contractor. If as a consequence of this process HMRC excludes the supplier from participating in the Procurement or is aware of an associated person or sub-contract having been replaced, it will give notice of this fact within 30 days of its decision to the Procurement Review Unit (PRU).
HMRC will also undertake a review of the completed PSQ with reference to any information held on the Central Digital Platform. Responses to any conditions of participation will be assessed in accordance with the selection process and any selection criteria as set out in the Tender Notice, PSQ and described in this document.
The assessment of suppliers utilising PSQ, as detailed above, will be undertaken prior to the evaluation of bid submissions for Stage 1. suppliers are required to submit their PSQ through Ariba.
As part of their Stage 1 submission alongside the PSQ, suppliers must submit a proposal and supporting evidence demonstrating their experience in ServiceNow, IT4IT delivery, and quarterly planning as set out in Schedule 2: Quality Evaluation Criteria.
Stage 1 will complete with suppliers being notified in writing of whether or not they have been successfully shortlisted to participate in Stage 2. Suppliers not invited to Stage 2 will be provided with written feedback on why they have not been shortlisted to participate in Stage 2.
Suppliers successfully shortlisted to participate in Stage 2 will be issued with a Contract based on the template in Attachment D - Contracts for Innovation - Draft Version and Attachment E - HMRC Mandatory Clauses - Draft Version to support their engagement through Stage 2.
HMRC intends to shortlist a maximum of four (4) bidders to participate in Stage 2. Where two or more bidders are tied at the shortlisting threshold, HMRC will apply tie-breaks by reference to the score achieved for question 3.1.1 - ServiceNow Capability. If the tie remains, HMRC will apply the next Stage 1 quality question(s) in the order set out below until the tie is resolved. The maximum number of bidders may increase where two (2) or more bidders have tied scores in the last awarded position only following this tie break process, at HMRC's discretion.
3.1.1 - ServiceNow Capability
3.1.2 - Hackathon
3.1.3 - Acceleration and Implementation
3.1.4 - Delivering Change
3.1.5 - Initial Proposal
HMRC may, at its discretion, invite a bidder to form a partnership or consortium with another competitor.
Suppliers should note that HMRC reserves the right to re-assess any response to the PSQ, in light of any new relevant information that comes to HMRC's attention.
Stage 2: Hackathon and Final Tender
Stage 2 will commence with the issuing of a letter inviting suppliers that have been successfully shortlisted at Stage 1 to participate in a Hackathon event, during which suppliers will prototype business use cases and prepare for the final tender submission.
The letter will provide details of how the Hackathon and final tender stage will be conducted, including the evaluation criteria, process, and format of the event.
The letter will also provide details of any new information made available to bidders at this stage of the Procurement.
There will be additional engagement to provide further detail of HMRC's ServiceNow functionality to support the preparations for the Hackathon and final tender.
Key information for the Hackathon has been provided in Annex A. Bidders should ensure they can meet these requirements prior to submission of a response at Stage 1. Only bidders who can meet these criteria will be considered for Stage 2.
Optional Stages and rights
HMRC reserves the right to add an optional dialogue or negotiation stage within, or at the end of Stage 2. Any use of a dialogue or negotiation stage will be followed by an additional final tender submission. If used, this stage will be described in the letter issued at the beginning of Stage 2.
HMRC reserves the right to re-run or re-start any stage of the competition at any time.
HMRC reserves the right to directly award a Contract at any stage during the competition if only a single supplier enters or meets the requirements.
Further details are provided in the attachment on the E-Sourcing portal.
How it was run
Official notice- Requests to participate (first stage)
- 23 Feb 2026, 23:59 GMT
- Submission deadline
- 23 Feb 2026, 10:00 GMT
- Clarification deadline
- 12 Feb 2026, 12:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
HMRC SAP ARIBA REGISTRATION
This competition will be conducted by way of an eSourcing event using HMRC's SAP Ariba eSourcing Portal. Please ensure you are registered with the eSourcing Portal to gain access to the competition documentation when it is released which will contain the problem statement and information on the process.
If you are not already registered, the registration link is:
hmrc.sourcing-eu.ariba.com/ad/selfRegistration ↗
As part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please contact [email protected] (after first checking your spam in-box) notifying non-receipt and confirming when your registration request was first made.
Once you have obtained 'your organization's account ID' number, please provide your registered details in the form linked below.
You will be added to a sourcing event for this competition in SAP Ariba following the launch event.
Further information about HMRC's procurement tool SAP Ariba, a Suppliers Guide and general information about supplying to HMRC is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm ↗
If you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event.
Timeline
19 Dec 2025 → 10 Jul 2026 · 10 dates- Planning notice published309 days ago19 Dec 2025, 16:54 GMT
- Market engagement275 days ago22 Jan 2026, 23:59 GMT
Supplier Briefing Webinar: HMRC will host a virtual market briefing via Microsoft Teams on 22nd January 2026. During this 1-hour session, HMRC will present an overview of the project scope and objectives, explain the procurement approach, and answer questions. Interested suppliers must register via the Microsoft form below. The virtual market briefing link will be sent across, leading up to the session.
HMRC Newco IT4IT Hackathon & Delivery Market Engagement - 22nd January 2026 16:00-17:00 - Fill in form: forms.office.com/e/zezYaXCqy7 ↗
- Next notice expected269 days ago28 Jan 2026, 23:59 GMT
- Tender notice published268 days ago29 Jan 2026, 16:51 GMT
- Clarification questions by255 days ago12 Feb 2026, 12:00 GMT
- Submission deadline244 days ago23 Feb 2026, 10:00 GMT
- Expressions of interest by243 days ago23 Feb 2026, 23:59 GMT
- Award decision expected by201 days ago6 Apr 2026, 23:59 BST
- Contract starts191 days ago17 Apr 2026, 00:00 BST
- Latest notice published107 days ago10 Jul 2026, 11:25 BST
Notice history
9 events · 5 releases on Find a Tender · since 19 Dec 2025- Planned procurement notice published19 Dec 2025, 16:54 GMTUK3
- Planned procurement notice published5 Jan 2026, 17:24 GMTUK3
- Preliminary market engagement notice published16 Jan 2026, 10:18 GMTUK2
- Tender notice published29 Jan 2026, 16:51 GMTUK4
- Status changed to active29 Jan 2026, 16:51 GMT
- Procurement method changed29 Jan 2026, 16:51 GMT
- Deadline published: 23 Feb 2026, 10:00 GMT29 Jan 2026, 16:51 GMT
- Procurement termination notice published10 Jul 2026, 11:25 BSTUK12
- Status changed to complete10 Jul 2026, 11:25 BST
Routine re-releases (5)
- 2026-01: 1 release · 5 Jan 2026
- 2025-12: 1 release · 19 Dec 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| supplier not published | — | 10 Jul 2026 | CancelledHMRC have decided on a different delivery model for this Competitive Flexible Procedure to ensure the best possible technical coherence and integration with our current system. |
Contracting authority & participating public bodies
Official documents & specifications (6)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications Please see Market Engagement slides attached for further context.
Notices published for this procedure
- Procurement termination notice Procurement termination notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Planned procurement notice Planned procurement notice on Find a Tender
- Planned procurement notice Planned procurement notice on Find a Tender