HMCTS Financial Transaction Processing (Middle Office) Service

This Notice is issued by the Lord Chancellor acting as part of the Crown (the "Authority").

This service will be provided for the benefit of, and managed by, His Majesty's Courts and Tribunals Service (HMCTS) an executive agency of the Authority.

The FTP middle office provides a range of data handling, processing, banking, and Management Information (MI) related services to support court services.

The provision of these services is critical to the processing of the court operations and involves the handling of high volumes of processing tasks, including receipting, payments, validation, reconciliation, and consolidation of up to 10 million transactions (over £3bn) per year.

The Authority intends to appoint a supplier to implement a service that will include integrating and maintaining a system that can pay, receive, account and reconcile high volumes of data and financial transactions.  It will incorporate the ability to drill down to detailed transactional levels, support the management of individual cases, include exception handling process and the implementation of efficiencies and improved ways of working. The supplier is also required to undertake a transition programme, including data migration, in parallel to the incumbent service.

The procurement will be managed, and the procurement documents made available, via the Authority’s Jaggaer eSourcing Portal.

The Invitation to Tender is intended to be published before the end of July 2024.