This notice announces an administrative change to an existing contract or market (a contract change notice). No new tender or admission is opened here; see the linked notices below for the original opportunity.
Official UK procurement notice
Healthwatch Norfolk · UK public procurement notice
Authority: Norfolk County Council (Local council)
What is being bought
Published requirement descriptionThe Council has purchased healthwatch services that will place particular emphasis on reaching out to marginalised and vulnerable groups who might face additional challenges in accessing health and social care services. The provider will work with Local Authority to engage with a wide range of communities, including those who are often marginalised or vulnerable. To do this effectively, develop targeted engagement strategies that are tailored to the specific needs and characteristics of different groups.
CPV: Health and social work services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£2,590,000
- Economic & financial standing
Conditions of participation are outlined in the Invitation to Tender.
- Technical & professional ability
Conditions of participation are outlined in the Invitation to Tender.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (1)
- Quality
- Economic & financial standing
Conditions of participation are outlined in the Invitation to Tender.
- Technical & professional ability
Conditions of participation are outlined in the Invitation to Tender.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Administrative change
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 16 Jun 2025, 17:08 BST
- Last source update
- 22 Aug 2025, 11:22 BST
- Award evaluation window
- Submission end – 31 Jul 2025
- Authority reference
NCCT43080- FTS notice number
2025/S 000-032749- Latest notice
- Contract change notice (UK10)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-054dc3Find a Tender
How it was run
Official notice- Submission deadline
- 18 Jul 2025, 11:00 BST
- Clarification deadline
- 11 Jul 2025, 11:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
This procurement will be managed electronically via the Councils e-procurement system. To participate in this procurement, applicants must first be registered on the system at in-tendhost.co.uk/norfolkcc ↗. Full instructions for registration and use of the system can be found at in-tendhost.co.uk/norfolkcc/aspx/Buyer… ↗. Once registered you will be able to see the procurement project under the tenders section and express an interest to view the documentation and access any clarifications. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing [email protected].
Timeline
16 Jun 2025 → 22 Aug 2025 · 8 dates- Tender notice published16 Jun 2025, 17:08 BST
- Clarification questions by11 Jul 2025, 11:00 BST
- Submission deadline18 Jul 2025, 11:00 BST
- Assessment summaries sent22 Jul 2025, 00:00 BST
- Award decision expected by31 Jul 2025, 23:59 BST
- Standstill ends1 Aug 2025, 23:59 BST
- Contract starts11 Aug 2025, 00:00 BST
- Latest notice published22 Aug 2025, 11:22 BST
Notice history
6 events · 4 releases on Find a Tender · since 16 Jun 2025- Tender notice published16 Jun 2025, 17:08 BSTUK4
- Contract award notice published23 Jul 2025, 13:17 BSTUK6
- Status changed to complete23 Jul 2025, 13:17 BST
- Contract signature expected4 Aug 2025, 23:59 BSTscheduled
- Contract details notice published22 Aug 2025, 11:17 BSTUK7
- Contract change notice published22 Aug 2025, 11:22 BSTUK10
Routine re-releases (4)
- 2025-06: 1 release · 16 Jun 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| HEALTHWATCH NORFOLKSMEVCSE1 Oct 2025 – 30 Sept 2027 · up to 30 Sept 2031Extensions: The contract term offered will be an initial 24 month period, to run from 1st October 2025, with the option of extending, totalling to no more than 48 months. | £2,220,000 inc. VAT | 22 Jul 2025 | Awarded |
Contracts
Healthwatch Norfolk · HEALTHWATCH NORFOLKSMEVCSE
- Signed
- 20 Aug 2025
- Value
- £2,220,000 inc. VAT
- Period
- 22 Aug 2025 – 30 Sept 2027 · up to 30 Sept 2031 with extensions
- Status
- active
- Extensions
- The Contract may be extended by up to 60 months (36 + 24) at the Council's discretion.
- Change 22 Aug 2025 Part way through this procurement, the Government announced that, as part of its 10-year plan for the NHS, national and local HealthWatch services will cease to operate in due course.
6 agreed KPIs: Engagement, Involvement and Reach · Leadership and Decision Making · Influence and Impact …
- Engagement, Involvement and Reach
- Leadership and Decision Making
- Influence and Impact
- General
- Collaboration
- People
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1final-stage tenders | 1 | 1 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- HEALTHWATCH NORFOLKAwarded supplier
Official documents & specifications (10)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Contract change notice Contract change notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender