HCC - 09/26 - Provision of Support at Home Lead Provider Services

Hertfordshire County Council is currently out to procurement for the Provision of Support at Home Lead Provider Services.

Support at Home delivers social care to those meeting Care Act eligibility criteria, based on a Connected Lives assessment carried out by the Council’s care management team. Services are delivered in an enabling manner and may be chargeable following a financial assessment.

Support at Home is commissioned via a two-tier model, where the Lead Provider is referred all Support at Home packages in their district. Where a Lead Provider is unable to support, the remainder of the market is delivered by the Council’s Support at Home Spot Provider Framework.

There will be one Support at Home Lead Provider for each lot area. A maximum of 4 Support at Home lots will be awarded to a single provider. under each contract type (ie a bidder could win 4 Reablement contracts and 4 Support at Home contracts maximum).

These Services are being tendered under 11 lots in line with the Unitary Authority boundaries as outlined in the table below:

Lot number Lot Title

Lot 1 Central 1 (Welwyn Hatfield)

Lot 2 Central 2 (Stevenage)

Lot 3 East Brox 1 (Broxbourne)

Lot 4 East Brox 2 (East Herts)

Lot 5 SW 1 (Three Rivers)

Lot 6 SW 2 (Watford)

Lot 7 SW 3 (Hertsmere)

Lot 8 West 1 (Dacorum West)

Lot 9 West 2 (Dacorum East)

Lot 10 West 3 (St Albans South)

Lot 11 West 4 (St Albans North Harpenden & Villages)

Full details of the services can be found in the Specification, Schedule 1 of the Contract document.

This procurement is an open process. Organisations wishing to take part in this project are invited to ‘express an interest’ and also ‘opt in’ which will give access to the full procurement documents in the e-tendering system.

To be considered as a Tenderer you must complete and submit a Tender by the deadline of 12 noon on the 8th October 2026

Please allow sufficient time to make your return, as Tender submissions cannot be uploaded and submitted after this return deadline.

Please ensure that where possible documents are uploaded as a PDF and that file names are succinct.

Any questions relating to this procurement must be made via correspondence on the website, in accordance with the procurement documents, and can be addressed to the main contact as shown in the details above.

Tenderers should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed. Tenderers should seek independent legal advice on the implications of this prior to submitting their Tender, where appropriate.

Please note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands.

To access this opportunity please visit in-tendhost.co.uk/supplyhertfordshire/… ↗

Please Note: The TUPE Employee Liability Information has been provided along with other documentation for this procurement. TUPE related information must be protected as personal data in accordance with the requirements of Data Protection legislation and must also be kept confidential. By clicking on the View Details button and accessing the documentation for this procurement, Tenderers agree:

a) To undertake to treat the information as confidential and commercially sensitive at all times and take all reasonable steps to prevent any inadvertent disclosure to any third party .

b) That under no circumstances will any of the information be disclosed by your organisation to any third party without the Council's prior consent in writing.

c) That the information supplied will be stored securely and destroyed or returned to the Council, after your Organisation's bid has been submitted or you decide not to proceed with a tender submission.

d) That you will indemnify the Council for any losses, arising from your breach or breach by any of your personnel of these confidentiality requirements specified above and data protection requirements in relation to TUPE Employee Liability Information.

e) The requirements above apply whether the supplier uploads a tender response to this procurement or not.