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Official procurement procedure

GWR Customer Experience Training (GEMS2)

Education and training services
Staff training services
South West (UKK)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: FIRST GREATER WESTERN LIMITED: "GWR Customer Experience Training (GEMS2)". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityFIRST GREATER WESTERN LIMITEDScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: FIRST GREATER WESTERN LIMITED
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for FIRST GREATER WESTERN LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
26Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 2 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityFIRST GREATER WESTERN LIMITED
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSFramework
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published12 Apr 2022, 12:01 BST
Last source update12 Apr 2022, 12:01 BST
Recurring procurementNot published
ClassificationEducation and training services, Staff training services
Delivery area
South West (UKK)
OCIDocds-h6vhtk-02d1ef
What is being bought
The design, delivery and evaluation of a Customer Experience development programme
What changed
From the official release history
  1. tender value changed
    12 Apr 2022, 12:01 BST
  2. Status changed to complete
    12 Apr 2022, 12:01 BST
  3. Official notice release published
    12 Apr 2022, 12:01 BST
  4. Submission deadline changed to published date
    12 Apr 2022, 12:01 BST
  5. Published value updated to £410,000
    6 Aug 2021, 15:26 BST
  6. Status changed to active
    6 Aug 2021, 15:26 BST
  7. Official notice release published
    6 Aug 2021, 15:26 BST
  8. Submission deadline changed to 5 Sept 2021, 17:00 BST
    6 Aug 2021, 15:26 BST
  9. Buyer information updated
    6 Aug 2021, 15:26 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    This Expression of Interest (EOI) is designed to identify any Suppliers that are interested in tendering for the provision of Provision of design, delivery and evaluation of Great Experience Makers 2 (GEMs 2) at Great Western Railway (GWR). GWR wish to source a single supplier to; The design, delivery and evaluation of a Customer Experience development programme, which will build on the success to date of Great Experience Makers and further enhance colleagues' capabilities relating to best practice customer experience from within and outside the travel industry. The programme will need to create excitement and engagement rather than a sense of "more of the same".
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    12 Apr 2022, 12:01 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 10 Feb 2022, 00:00 GMT · Not published
Commercial outcome and competition
Awards
Awarded supplier not published
Not published · Not published · active
Contracts
Contract
Not published · signed 10 Feb 2022, 00:00 GMT · active
Bid statistics
bids: 26 (lot 1)
Buyer and organisations in this procedure

FIRST GREATER WESTERN LIMITED

Contracting authority GB-FTS-1846
View buyer profile

  • FIRST GREATER WESTERN LIMITED
    buyer

    Milford House,1 Milford Street, SWINDON, UKK14, SN11HL
    rosalind.carter@gwr.com
    +44 7970308429

  • First Greater Western Limited
    reviewBody

    Swindon
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published