GSS25091 - Specialist training and coaching in continuous improvement

The requirement is to deliver the following training and coaching packages to develop continuous improvement and business agility capability.

Ambition: Embedding a culture of CI

Lean Six Sigma and Follow-on Coaching - Yellow Belt

Providing training to 3 cohorts of 10-12 people, preferably delivered in person at one of STFCs sites (virtual a second choice), and educating the individuals in a framework, tools and techniques, and an effective methodology to lead improvement projects and become the central "engine" for process led improvements across the business. The length of the course will be determined by the supplier (circa. 2-3 days) and delivered over a number of consecutive days.

STFC expect the successful organisation to equip the cohorts to be able to:

• Use change management and soft techniques to lead change effectively
• Apply technical Lean Six Sigma skills to deliver sustainable change (technical skills to be demonstrated to at least Lean Six Sigma Yellow Belt standard)
• Use Agile project management techniques to ensure pragmatic execution of CI projects with an appropriate sense of urgency (e.g. Kanban and/or Scrum)

To effectively support staff in delivering their first projects, post-course coaching support is also required; providing the expertise and building the confidence of the project leaders in delivering their first project effectively. The level of coaching required may differ by size of project, time to complete and experience and confidence of the individual, therefore STFC would like the opportunity to flexibly apply a block of coaching (c.150 hours, or 5 hours per project) within the 25/26 financial year.

Lean Six Sigma and Follow-on Coaching - Green Belt

Providing training to 10 individuals, preferably delivered in person at one of the STFC sites (virtual a second choice) and educating the individuals in a framework, tools and techniques, and an effective methodology to lead improvement projects and become the central "engine" for process led improvements across STFC. The length of the course will be determined by the supplier and delivered over a number of consecutive days.

It is expected that the successful organisation will equip attendees to be able to:

• Use change management and soft techniques to lead change effectively
• Apply technical Lean Six Sigma skills to deliver sustainable change (technical skills to be demonstrated to at least Lean Six Sigma Green Belt standard)
• Use Agile project management techniques to ensure pragmatic execution of CI projects with an appropriate sense of urgency.

To effectively support our staff in delivering their first projects, post-course coaching support is also required; providing the expertise and building the confidence of the project leaders in delivering their first project effectively. The level of coaching required may differ by size of project, time to complete and experience and confidence of the individual, therefore, STFC would like the opportunity to flexibly apply a block of coaching (c.100 hours, or 10 hours per project) within the 25/26 financial year.

Change management and facilitation skills for staff leading change initiatives.

In a VUCA (volatility, uncertainty, complexity, and ambiguity) world, where constant change is necessary to keep pace with our collaborators and customers, effective capability to lead staff through change initiatives is key to the success of those changes. This includes knowledge of change management tools and processes and business agility, in addition to effective team working tools and facilitation techniques.

STFC are looking for training and guidance on state-of-the-art thinking and how to apply it within the organisation:

• The VUCA environment, why we need to manage change
• Key enablers (e.g. new behaviours, new ways of thinking, empowering teams, servant leadership, psychological safety, growth mindset, ask versus tell, etc.)
• Key techniques (communication, vision, stakeholder engagement, embedding the change)
• Frameworks and tools which can help us to apply the thinking (e.g. facilitation techniques, Kanban etc.)

STFC want to stimulate intrapreneurial / entrepreneurial mindsets, and to encourage radical change across our organisation. Training should be delivered in person (preference, virtual is acceptable) and it is anticipated for 3 cohorts of c. 10-12 people.

Lean Business Agility Overview for Leadership

One day virtual/in person training for c.24 senior leaders across the organisation (likely 2 cohorts of 12 people each) to provide them with an understanding of Lean Agile approaches, and enable them to become active ambassadors able to champion projects and support transformational activity effectively, demonstrating themselves the mindset and cultural shift necessary to encourage business agility across what STFC do and how the business works to drive innovative thinking, which allows them to maintain their world leading status.

The success of building an appetite for a Lean Agile culture across the organisation depends on the buy-in of these individuals. It is expected that this overview includes case studies and/or presentations from CEOs/COOs at similar organisations who have adopted this approach successfully to build confidence in the approach and what it can deliver.

At the end of the course, attendees should understand the vital role of leadership within a Lean Agile organisation to enable a high-performance culture with effective change management, responsiveness to change and a rigorous focus on the critical few priorities.

The training should include:

• Overview of Lean Agile Thinking
• Purpose-driven
• Focus on customer
• Explore versus exploit - incremental versus radical change
• Learning organisations and psychological safety
• Leadership and empowerment
• Incremental improvement using DMAIC
• Breakthrough thinking, deploying strategy, and responding to change (use of objectives and key results (OKRs))
• Continuous engagement and …