Official UK procurement notice
Group Medical Insurance, Group Accidental Insurance and Group Critical Insurance for Country Based Staff of British Embassy (BE) and British Council (BC), Kathmandu
Authority: Foreign, Commonwealth and Development Office (Central government)
Sectors: Financial and insurance services (66) Delivery: Nepal (NP)
Published estimate£297,000total for 3 lots
Submissions closed 13 Aug 2022awarded 1 Nov 2022
Awarded to American Life Insurance Company3 awards
What is being bought3 lots · detail below
Published requirement descriptionGroup Medical Insurance, Group Accidental Insurance and Group Critical Insurance for Country Based Staff of British Embassy (BE) and British Council (BC), Kathmandu
CPV: Medical insurance services
Lots and requirements (3)Procurement structure
3 lots · no lot values published · same evaluation weights on every lotShared scope across 2 of 3 lots
Applies to lots 2, 3.
Provision of Accidental Insurance for CBS staffs in BE Kathmandu, Nepal. Additional information: The contract will commence on 1st Oct 2022 and will be valid for an initial period of one year with a possibility of an extension for up to two more years (1+1), subject to market review, satisfactory performance, and continued business requirement. With subject to extension, office will capture latest health inflation rate to review on the annual benefits and variation will be issued if amendment
Lot #1Provision of General Medical Insurance for CBS staffs in BE Kathmandu, NepalAwardedRenewal
Provision of General Medical Insurance for CBS staffs in BE Kathmandu, Nepal
Lot #2Provision of Accidental Insurance for CBS staffs in BE Kathmandu, NepalAwardedRenewal
Lot #3Provision of Accidental Insurance for CBS staffs in BE Kathmandu, NepalAwardedRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored · same split on all 3 lots
Published sub-criteria (10)
- Relevant Experience: Provide at least 3 organisations with whom you have similar contracts and track record of services provided. Indicate: • Customer Organisation (name) • Contract start and completion dates • Approximate Contract Value (provide range if confidential) • Brief description of type of coverage provided.: 5%
- Hospital/Clinic Network : • Describe your hospital/clinic network in Nepal. Provide list of affiliated clinics, hospitals (size, speciality and types of services offered by them) and ambulance stations throughout the country. Also, provide list of hospitals with cashless provisions • Clearly, describe the step by step process the staff will be required to follow in obtaining medical treatment and getting their claim settlement in both panel and non-panel hospitals and in emergency situations. Provide training details or support for staff to understand the medical claim process.: 10%
- Escalation Matrix & Customer Support: • Describe your customer support arrangements including procedures for complaints, problems and escalation procedures, including out of office hours support.: 10%
- Implementation & Mobilisation Plan: • Please confirm that you can meet contract implementation by 1st October 2022 and provide a project mobilisation plan showing how you will meet this deadline.: 5%
- Security and Confidentiality: • Provide evidence of your system for protecting personal information and how you meet any local legal requirements related to data handling and security: 5%
- Please describe in detail how you will achieve the Key Performance Indicators (KPI) and indicate when you deliver the contract in terms of: • Specific performance benchmarks to which actual performance will be periodically compared/measured. • Effectiveness of Helpdesk and Response time. • Process of reimbursement/claim settlement. • Provide the templates of the reports that will be provided to the Authority on Monthly/Quarterly basis. • Please provide the Service Level Agreements that will be followed while administering this account.: 10%
- Adherence to the Statement of Service Requirement: • A clear demonstration of evidence from the insurers offer on each of the Scope of Service/Coverage required. Please confirm that your agency will be meeting the minimum requirement set out in the Statement of Service Requirement or there will be Exclusion and Waivers. • Please provide a document detailing any exclusions or limitations that will be applicable in the Health Insurance policy that you have offered. These limitations would include (but not limited to) room rates, per event limits, consultancy fees, doctor prescribed vitamins, exclusion and waivers, profit sharing ratio/calculations etc. • Provide the Insurance Policy document that highlights the areas required in the Statement of Service requirement: 5%
- Social Value: Theme - COVID-19 Recovery Using a maximum of 4 A4 Pages describe the commitment your organisation will make to ensure that opportunities under the contract deliver the Policy Outcome and Model Award Criteria [MAC 1.1, MAC 1.2, MAC 1.3, MAC 1.4 and MAC 1.5]. Please include: ● Your ‘Method Statement’, stating how you will achieve this and how your commitment meets the Award Criteria, and ● A timed project plan and process, including how you will implement your commitment and by when. Also, how you will monitor, measure and report on your commitments/the impact of your proposals. You should include but not be limited to: ○ timed action plan ○ use of metrics tools/processes used to gather data ○ reporting ○ feedback and improvement ○ transparency Please see MAC 1.1 to 1.5 in the Social Value Quick Reference Table for more information on how to structure your answer.: 5%
- Social Value: Theme – Tackling Economic Inequality Using a maximum of 4 A4 Pages describe the commitment your organisation will make to ensure that opportunities under the contract deliver the Policy Outcome and Model Award Criteria [MAC 2.1, MAC 2.2 and MAC 2.3]. Please include: ● Your ‘Method Statement’, stating how you will achieve this and how your commitment meets the Award Criteria, and ● A timed project plan and process, including how you will implement your commitment and by when. Also, how you will monitor, measure and report on your commitments/the impact of your proposals. You should include but not be limited to: ○ timed action plan ○ use of metrics tools/processes used to gather data ○ reporting ○ feedback and improvement ○ transparency Please see MAC 2.1 to 2.3 in the Social Value Quick Reference Table for more information on how to structure your answer.: 5%
- A full assessment of the total price breakdown for the full Contract Period in the format requested. This MUST be in the format of the spreadsheet at Attachment 4 - Schedule of Prices & Rates (annex). Failure to provide a pricing submission in the format requested may invalidate your tender proposal.: 40%
Published award criteria (10)
- Adherence to the Statement of Service Requirement: • A clear demonstration of evidence from the insurers offer on each of the Scope of Service/Coverage required. Please confirm that your agency will be meeting the minimum requirement set out in the Statement of Service Requirement or there will be Exclusion and Waivers. • Please provide a document detailing any exclusions or limitations that will be applicable in the Health Insurance policy that you have offered. These limitations would include (but not limited to) room rates, per event limits, consultancy fees, doctor prescribed vitamins, exclusion and waivers, profit sharing ratio/calculations etc. • Provide the Insurance Policy document that highlights the areas required in the Statement of Service requirement: 5
- Relevant Experience: Provide at least 3 organisations with whom you have similar contracts and track record of services provided. Indicate: • Customer Organisation (name) • Contract start and completion dates • Approximate Contract Value (provide range if confidential) • Brief description of type of coverage provided.: 5
- Hospital/Clinic Network : • Describe your hospital/clinic network in Nepal. Provide list of affiliated clinics, hospitals (size, speciality and types of services offered by them) and ambulance stations throughout the country. Also, provide list of hospitals with cashless provisions • Clearly, describe the step by step process the staff will be required to follow in obtaining medical treatment and getting their claim settlement in both panel and non-panel hospitals and in emergency situations. Provide training details or support for staff to understand the medical claim process.: 10
- Escalation Matrix & Customer Support: • Describe your customer support arrangements including procedures for complaints, problems and escalation procedures, including out of office hours support.: 10
- Implementation & Mobilisation Plan: • Please confirm that you can meet contract implementation by 1st October 2022 and provide a project mobilisation plan showing how you will meet this deadline.: 5
- Security and Confidentiality: • Provide evidence of your system for protecting personal information and how you meet any local legal requirements related to data handling and security: 5
- Please describe in detail how you will achieve the Key Performance Indicators (KPI) and indicate when you deliver the contract in terms of: • Specific performance benchmarks to which actual performance will be periodically compared/measured. • Effectiveness of Helpdesk and Response time. • Process of reimbursement/claim settlement. • Provide the templates of the reports that will be provided to the Authority on Monthly/Quarterly basis. • Please provide the Service Level Agreements that will be followed while administering this account.: 10
- Social Value: Theme - COVID-19 Recovery Using a maximum of 4 A4 Pages describe the commitment your organisation will make to ensure that opportunities under the contract deliver the Policy Outcome and Model Award Criteria [MAC 1.1, MAC 1.2, MAC 1.3, MAC 1.4 and MAC 1.5]. Please include: ● Your ‘Method Statement’, stating how you will achieve this and how your commitment meets the Award Criteria, and ● A timed project plan and process, including how you will implement your commitment and by when. Also, how you will monitor, measure and report on your commitments/the impact of your proposals. You should include but not be limited to: ○ timed action plan ○ use of metrics tools/processes used to gather data ○ reporting ○ feedback and improvement ○ transparency Please see MAC 1.1 to 1.5 in the Social Value Quick Reference Table for more information on how to structure your answer.: 5
- Social Value: Theme – Tackling Economic Inequality Using a maximum of 4 A4 Pages describe the commitment your organisation will make to ensure that opportunities under the contract deliver the Policy Outcome and Model Award Criteria [MAC 2.1, MAC 2.2 and MAC 2.3]. Please include: ● Your ‘Method Statement’, stating how you will achieve this and how your commitment meets the Award Criteria, and ● A timed project plan and process, including how you will implement your commitment and by when. Also, how you will monitor, measure and report on your commitments/the impact of your proposals. You should include but not be limited to: ○ timed action plan ○ use of metrics tools/processes used to gather data ○ reporting ○ feedback and improvement ○ transparency Please see MAC 2.1 to 2.3 in the Social Value Quick Reference Table for more information on how to structure your answer.: 5
- A full assessment of the total price breakdown for the full Contract Period in the format requested. This MUST be in the format of the spreadsheet at Attachment 4 - Schedule of Prices & Rates (annex). Failure to provide a pricing submission in the format requested may invalidate your tender proposal.: 40
What this means for your bid
- Price carries 55 of 100 points: a 10% discount moves about 5.5 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 25 Jul 2022, 13:30 BST
- Last source update
- 13 Jan 2023, 08:27 GMT
- Award evaluation window
- 15 Aug 2022 – …
- Authority reference
CPG-8019-2022- FTS notice number
2023/S 000-001034- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-035559Find a Tender
Publisher note: Important Information for all Potential Suppliers. In order to participate and gain access to the Invitation To Tender documentation in relation to this procurement, potential suppliers should access the FCDO’s e-procurement portal, JAGGAER ONE, available via the below link.URL: https://fcdo.bravosolution.co.uk/web/login.html. Once logged in, search for project reference 8019 and / or itt_5132/5133 & 5134. If a potential supplier is not registered on the portal, click the link above to be taken to the home page, click the “Click here to register!” button, and follow the on-screen instructions to complete registration. Please note that the portal operates a Two-Factor Authentication (2FA) login process and unregistered suppliers should read the guidance document available on the portal home page. Registration takes approximately 5 minutes and is free of charge
How it was run
Official noticeRun through: Jaggaer · Who buys & how to bid on JAGGAER
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Tender documents are also served through a separate tool: https://fcdo.bravosolution.co.uk/web/login.html ↗
- Submission deadline
- 13 Aug 2022, 17:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 15 Aug 2022, 17:00 BST
Detailed submission instructions & authority contactsFrom official release
Timeline
13 Aug 2022 → 13 Jan 2023 · 3 dates- Submission deadline13 Aug 2022, 17:00 BST
- Bids opened15 Aug 2022, 17:00 BST
- Notice published13 Jan 2023, 08:27 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete13 Jan 2023, 08:27 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 3
Awarded value £110,6063 contracts exc. VAT
Bids received 5
Contracts signed 3latest 1 Nov 2022
| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Provision of General Medical Insurance for CBS staffs in BE Kathmandu, Nepal1 award | |||
| American Life Insurance Company | £97,940 † | — | Awarded |
| Lot 2 · Provision of Accidental Insurance for CBS staffs in BE Kathmandu, Nepal1 award | |||
| American Life Insurance Company | £724 † | — | Awarded |
| Lot 3 · Provision of Accidental Insurance for CBS staffs in BE Kathmandu, Nepal1 award | |||
| American Life Insurance CompanyCritical Illness Insurance for Country Based Staff of British Embassy Kathmandu | £11,942 † | — | Awarded |
Contracts
Provision of General Medical Insurance for CBS staffs in BE Kathmandu, Nepal · American Life Insurance Company
- Signed
- 1 Nov 2022
- Value
- £97,940
- Status
- active
Provision of Accidental Insurance for CBS staffs in BE Kathmandu, Nepal · American Life Insurance Company
- Signed
- 1 Nov 2022
- Value
- £724
- Status
- active
Critical Illness Insurance for Country Based Staff of British Embassy Kathmandu · American Life Insurance Company
- Signed
- 1 Nov 2022
- Value
- £11,942
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Provision of General Medical Insurance for CBS staffs in BE Kathmandu, Nepal | 2bids · 2 electronic · 2 from abroad | — | — | — |
| 2 · Provision of Accidental Insurance for CBS staffs in BE Kathmandu, Nepal | 2bids · 2 electronic · 2 from abroad | — | — | — |
| 3 · Provision of Accidental Insurance for CBS staffs in BE Kathmandu, Nepal | 1bids · 1 electronic · 1 from abroad | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Foreign, Commonwealth & Development OfficeReview bodyReview contact point
Bidders & participating suppliers
1 commercial party on the notice- American Life Insurance CompanyAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria