Official UK procurement notice
Transparency Notice for Green Deal Ombudsman Investigation Service (OIS)
Authority: Department for Energy Security & Net Zero (Central government)
What is being bought
Published requirement descriptionThe procurement is for an ongoing requirement under the Green Deal Framework Regulations
(Disclosure, Acknowledgement, Redress etc) Regulations 2012 (the ‘Framework Regulations’) place a
duty on the Secretary of State to have a GD Ombudsman Scheme in operation. The GD Ombudsman
Service will investigate and consider cases relating to complaints relating to alleged breaches of the
Framework Regulations. It is one of the first routes of complaint resolution for customers where their
complaint has not been satisfactorily resolved by the initial parties involved and is an important step in
DESNZ's ability to apply sanctions
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Direct award
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 11 Aug 2025, 15:45 BST
- Last source update
- 17 Dec 2025, 11:48 GMT
- Authority reference
prj_5490- FTS notice number
2025/S 000-083759- Latest notice
- Contract details notice (UK7)
- Delivery area
- Official registry OCID
ocds-h6vhtk-058563Find a Tender
- Why no open competition
- Single Suppliers Technical Reasons
- Published justification
The ombudsman is the only OFGEM certified supplier to deliver
this requirement
Notice history
4 events · 3 releases on Find a Tender · since 11 Aug 2025- Transparency notice published11 Aug 2025, 15:45 BSTUK5
- Contract award notice published17 Dec 2025, 11:40 GMTUK6
- Contract details notice published17 Dec 2025, 11:48 GMTUK7
- Contract signature expected17 Dec 2025, 23:59 GMTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| ENERGY OMBUDSMAN LIMITEDSMEGREEN DEAL OMBUDSMAN AND INVESTIGATION SERVICES17 Dec 2025 – 7 Dec 2029 | £100,000 | 1 Dec 2025 | Awarded |
Contracts
GREEN DEAL OMBUDSMAN AND INVESTIGATION SERVICES · ENERGY OMBUDSMAN LIMITEDSME
- Signed
- 16 Dec 2025
- Value
- £100,000
- Period
- 17 Dec 2025 – 7 Dec 2029
- Status
- active
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- ENERGY OMBUDSMAN LIMITEDAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedTender pack and attachments
- Signed contract Redacted Contract
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Transparency notice Transparency notice on Find a Tender