Official UK procurement notice
GoldSTAR Season Ticket Database
Authority: Transport for Wales Rail Limited (Utility Buyer) (Public body)
What is being bought
Published requirement descriptionTransport for Wales (TfW) intends to award a contract directly to Team Tech for the provision of the GoldSTAR Season Ticket Database, a specialist system used to manage season ticket customer records, products, travel entitlements and associated lifecycle activities across the TfW rail network. The system supports a range of critical operational functions, including customer service, retail operations, business processes and management reporting. The proposed contract will be awarded for an initial term of four years, with options to extend for up to a further two years (1+1 years). GoldSTAR has been identified as a unique and established solution that is fully integrated within TfW's existing ticketing and rail retail environment.The direct award is to ensure continuity of service, maintain interoperability with the wider rail retail ecosystem. It will also mitigate the operational, financial and implementation risks that could arise from migration to an alternative solution, including potential service disruption, loss of functionality and additional transition costs.
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Direct award
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 4 Aug 2026, 17:37 BST
- Last source update
- 4 Aug 2026, 18:24 BST
- Authority reference
TFW1050.00- FTS notice number
2026/S 000-073910- Latest notice
- Contract award notice (UK6)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06dbc4Find a Tender
- Why no open competition
- Single Suppliers Technical Reasons
- Published justification
Team Tech is the sole supplier with access to and ownership of the existing season ticket database, which is uniquely configured to meet TfW’s operational requirements. No alternative supplier can provide a compatible solution without significant redevelopment or loss of functionality. This establishes a clear single-supplier position.
How it was run
Official notice- Submission deadline
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Timeline
4 Aug 2026 → 13 Aug 2026 · 2 dates- Notice published79 days ago4 Aug 2026, 18:24 BST
- Standstill ends69 days ago13 Aug 2026, 23:59 BST
Notice history
4 events · 3 releases on Find a Tender · since 4 Aug 2026- Transparency notice published4 Aug 2026, 17:37 BSTUK5
- Contract award notice published4 Aug 2026, 18:15 BSTUK6
- Contract award notice published4 Aug 2026, 18:24 BSTUK6
- Contract signature expected28 Aug 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Team Technologies Limited1 Sept 2026 – 31 Aug 2030 · up to 31 Aug 2032Extensions: Optional 1 year extension and another optional 1 year extension in total, up to 2 years optional extension. · Options: Optional 1 year extension and another optional 1 year extension in total, up to 2 years optional extension. | £727,500 | 4 Aug 2026standstill to 13 Aug 2026 | Standstill |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Team Technologies LimitedAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Transparency notice Transparency notice on Find a Tender