GMCA 1793 iCasework · UK public procurement notice

Official notice

Authority: Greater Manchester Combined Authority (Local council)

ServicesAward procedure without prior publication of a call for competition

Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: North West (UKD3)

Awarded value£417,163published contract · exc. VAT

Awarded 14 Aug 2026no call for competition

Awarded to CIVICA UK LIMITED

What is being bought

Published requirement description

iCasework system provided by Civica is a Customer Contact Solution. It allows teams to manage correspondence and may be utilized to support community initiatives, skills development activities, educational programs.

CPV: IT services: consulting, software development, Internet and support · Software package and information systems

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Direct Award off G Cloud 14

Delivery: North West · Greater Manchester

48000000 Software package and information systems

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 1 Oct 2026, 11:27 BST
Last source update: 1 Oct 2026, 11:27 BST
Authority reference: GMCA 1793
FTS notice number: 2026/S 000-092753
Classification (CPV): IT services: consulting, software development, Internet and supportSoftware package and information systems
Delivery area: North West (UKD3)
Official registry OCID: ocds-h6vhtk-077e6f Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Direct Award from a compliant framework

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £417,1631 contract exc. VAT

Bids received 1

Contracts signed 1latest 14 Aug 2026

Awarded to	Value	Date	Status
CIVICA UK LIMITEDiCasework	£417,163 †	—	Awarded

Contracts

iCasework · CIVICA UK LIMITED
Signed
14 Aug 2026
Value
£417,163
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

Greater Manchester Combined Authority

Contracting authorityLocal CouncilRegional or local authorityGeneral public services 56 Oxford Street, Manchester, North West, M16EUContact name, email

Dispute resolution & review bodies

Royal Courts of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice

Civica UK LimitedAwarded supplierGB-COH: 01628868 Southbank Central, 30 Stamford Street, London, UK, SE1 9LQ

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.