GCC006201CPU - Framework Agreement for the Provision of ICT Advisory Services

Glasgow City Council invites tenders for the provision of Cyber Security Advisory Services.

The Cyber Security Advisory Service will play a role in the multisource ICT delivery model by providing expert guidance on security best practices and cyber security risk controls within the council. This service will assist the council’s in-house Intelligent Client Function to ensure that all technology providers adhere to the council’s security policies and will help maintain a robust security posture by identifying potential vulnerabilities and risks.

As such the scope of the cyber security advisory services which may be required under Lot 1 may include but not be limited to:

• Providing assurance of security activity, including provision of impartial assessment, audit and reports
• Performing compliance monitoring and reporting
• Assessing compliance with security and information assurance strategies, objectives, policies and processes
• Liaising with the council’s internal audit function to ensure adequate testing of the information assurance programme
• Providing assurance that risks have been mitigated or are accepted by the SIRO
• Assessing the adequacy of controls which are delivered by the Managed Service Providers and monitored by the MSSP to ensure the council maintains PSN and PCI certification
• Assisting the council in obtaining CE+ certification
• Reviewing technology controls and policies
• Providing independent verification of controls
• Reporting to the Councils ICF and SIRO on security compliance and capability
• Joining incident teams as required, i.e., Bronze & Silver Teams and reporting into Gold Teams.

There is no guarantee of the level of business which may arise as a result of this framework. The following values are provided as an estimate only:

Lot 1 – As a demand led agreement, to take account of cyber security advisory services within scope which may be identified throughout the duration, a maximum value of up to 500,000 GBP (excl VAT) per annum has been used for the purposes of establishing lot 1 of the framework agreement. The council is under no obligation to spend any amount under this Framework Agreement.

Glasgow City Council invites tenders for the provision of Digital Advisory Services - Enterprise Systems.

Enterprise Systems are defined as the software solutions that support the back-office operations of the council. These systems support areas such as finance, payroll, social care and leisure. The council has identified 20 parent applications that hold regulatory, financial or highly sensitive data. Some have related child applications such as for reporting or additional functionality. There are around 120 citizen or line of business systems that are important to the operations of the council and several hundred smaller or desktop applications.

The council may ask the Digital Advisory Service – Enterprise Systems Supplier to assist the council’s Intelligent Client Function in identifying opportunities to rationalise and simplify the estate.

As such the scope of the digital advisory services which may be required under Lot 2 may include but not be limited to:

• Identify solutions which are appropriate to migrate to cloud
• Assess application consolidation opportunities
• Maximise the business value from existing technology investment
• Supporting the council to implement an Agile Framework
• Supporting engagement with digitalacademy.gov.scot ↗
• Supporting Business Cases aligned to HMG Green Book
• Supporting horizon scanning of solutions and technologies available in the market
• Supporting new ways of working to help embed digital opportunities
• Providing organisational change management services
• Supporting adoption of solutions advised by the Scottish Digital Office and removal of bespoke and customised solutions
• Carrying out process and functionality gap analysis, Total Cost of Ownership analysis, Business process redesign recommendations
• Supporting Enterprise Architecture
• Evaluation of solutions for business and technical fit
• Monitoring the technology market and providing the council with opportunities
• Support with procurement processes as required including defining functional and non-functional requirements and preparing budget estimates
• Provision of project and programme management services
• Supporting and advise on benefits realisation

Requests for project specific digital advisory services may require the Supplier to provide a team of specialists to deliver a project requirement, or may require the Supplier to work with council personnel to deliver an outcome.

There is no guarantee of the level of business which may arise as a result of this framework. The following values are provided as an estimate only:

Lot 2– As a demand led agreement, to take account of digital advisory services (within the scope of enterprise systems) which may be identified throughout the duration, a maximum value of up to 500,000 GBP (excl VAT) per annum has been used for the purposes of establishing lot 2 the framework agreement. The Council is under no obligation to spend any amount under this Framework Agreement.

Glasgow City Council invites tenders for the provision of Digital Advisory Services - Digital Services.

Digital Services apply technologies which transform processes and the way in which business is conducted. Digital Services within the council include online citizen engagement and mobile applications which streamline and improve service delivery. Within the council these services include:

• Online Transactions: services such as paying council tax, applying for permits and booking appointments.
• Information Access: Providing platforms where citizens and organisations can access information about services.
• Service Requests: Reporting issues like potholes, graffiti or missed bin collections.
• Digital Consultations: Using tools to engage with the community, gather feedback and conduct public consultations.
• Telecare and Telehealth: Allowing residents to live more safely at home for longer.
• Digital Inclusion Programs: Initiatives to ensure residents have access to digital services, including training and support.

To further develop these services the council requires the Digital Advisory Services – Digital Services Supplier to provide expert support and guidance services.

As such the scope of the digital advisory services which may be required under Lot 3 may include but not be limited to:

• Recommending platform architecture
• Analysis of the citizen journey
• Identifying where the customer experience can be enhanced in areas such as: consolidating the customers experience of interacting with council services, implementing an Omnichannel customer experience and other innovative solutions
• Support understanding the current customer experience through facilitation of agreed focus groups and workshops, taking a Service Design led approach.
• Support digital projects and programmes, including the Strategic Business Case, Outline Business Case, and Full Business Case.
• Review council services and assess their alignment to the council's Digital Strategy and Strategic Plan.
• Perform horizon scanning of digital solutions and technologies available in the market
• Identify how the council could operate differently to embed digital opportunities to progress and deliver on council strategies
• Provide organisational change management services
• Supporting the council in achieving business support and buy in for digital change
• Supporting the council to develop its current and future state Enterprise Architecture.
• Supporting the development of appropriate roadmaps that show the transition from the current state to future state for defined digital scope
• Support the council with procurement processes as required such as defining functional and non-functional requirements, preparing budget estimates and providing tender evaluation advice and guidance
• Provision of project and programme management services
• Supporting the council in tracking and monitoring benefits realised from projects and programmes

There is no guarantee of the level of business which may arise as a result of this framework. The following values are provided as an estimate only:

Lot 3– As a demand led agreement, to take account of digital advisory services (within the scope of digital services) which may be identified throughout the duration, a maximum value of up to 500,000 GBP (excl VAT) per annum has been used for the purposes of establishing Lot 3 of the framework agreement. The Council is under no obligation to spend any amount under this Framework Agreement.

Glasgow City Council invites tenders for the provision of Digital Advisory Services – Connected Services. Connected Services include some of the more emergent technologies that can offer significant benefits to council services and the city overall. These include the Internet of Things, Artificial Intelligence and Big Data. Within Glasgow, intelligent street lighting is an example of where Connected Services have added “more control and efficiency to our lighting network while harnessing the power of real time data to improve both lighting and safety throughout the city”. Within the council environment services to develop and explore may include:

• Intelligent street lighting: Using sensors and IoT technology to adjust lighting based on real-time conditions to reduce energy consumption, lower costs and improve public safety.
• Big Data analytics: Leveraging big data to analyse patterns and trends such as traffic management and waste collection to help make informed decisions and optimise resource allocation.
• Smart Infrastructure: Projects such as multi-purpose street columns that support EV charging, air quality monitoring and public Wi-Fi.

To further develop these services the council requires the Digital Advisory Services – Connected Services Supplier to provide expert support and guidance services.

As such the scope of the digital advisory services which may be required under Lot 4 may include but not be limited to:

• Supporting the council to identify opportunities to exploit its investment in smart cities, 5G programmes, innovations in healthcare and data-driven innovations. This will include supporting engagement with industry, universities and the innovation ecosystem in Glasgow
• Supporting the council to support digital projects and programmes, including the Strategic Business Case, Outline Business Case, and Full Business Case
• Review council services and assess their alignment to the council's Digital Strategy and Strategic Plan.
• Performing horizon scanning of digital solutions and technologies available in the market to determine how they may support council strategies
• Identify how the council could operate differently to embed digital opportunities to progress and deliver on council strategies
• Provide organisational change management services
• Supporting the council in achieving business support and buy in for digital change. This may include, but is not limited to, carrying out process and functionality gap analysis, Total Cost of Ownership analysis, Business process redesign recommendations, Business change recommendations, and development of training and migration plans.
• Support procurement processes as required. This may include, but not be limited to defining functional and non-functional requirements, preparing budget estimates and providing tender evaluation advice and guidance
• Provision of project and programme management services
• Support the council in tracking and monitoring benefits realised from projects and programmes.

There is no guarantee of the level of business which may arise as a result of this framework. The following values are provided as an estimate only:

Lot 4 – As a demand led agreement, to take account of digital advisory services (within the scope of connected services) which may be identified throughout the duration, a maximum value of up to 500,000 GBP (excl VAT) per annum has been used for the purposes of establishing Lot 4 the framework agreement. The Council is under no obligation to spend any amount under this Framework Agreement.