Future Debt Solution - Purchase and development of Debt Management System

Purchase and Development Debt Management System to meet DWP requirements using a current off the shelf platform to manage the recovery of debt and other monies owed to the Government. The work will include the Design, Configuration, Testing, support to Migration from the existing platform and Post Go Live Support.

The Scope of the Service is to include:

SaaS Debt management solution to meet DWP functional and non-functional requirements

-User friendly modern debt collection and management capabilities

-Flexible and business user configurable

-Hosted in the UK with 99.9% Availability

-Scalable to meet projected growth in accounts and users

-Innovative future roadmap

Implementation of a SaaS debt management solution

-Design and configuration

-Integration to DWP architecture

-Migration of data from current solution

-Testing and assurance

-Training and knowledge transfer

-Supplier project management

BAU support for a SaaS debt management solution

-Service desk

-System maintenance

-Performance monitoring

-Change management support

The value range of the procurement is estimated to be between £20m and £40m excluding VAT

Maximum Contract Term of 10 Years including any optional extensions