FRAMEWORK-SERVICES-BUSINESS TRAVEL MANAGEMENT

The requirement is for a single supplier to provide UU with the full list of services outlined below 24/7 365 days a year: - • COVID-19 – The Company would like to understand how Covid-19 has impacted the Business Travel market. In particular, whether suppliers have adapted their service offerings to support recent changes, such as an increase in working from home. • Travel – Air, & Other - The provision of tickets for Domestic, European and International travel. Including the facility for reservations, cancellations and amendments. • Accommodation - Provide a cost effective accommodation booking service including the facility for reservations, cancellations and amendments. • Rail (UK/EU) - The provision of cost effective services for rail travel including ticket reservations, cancellations and amendments. • Conference and Event Management - The provision to secure facilities for meetings, events and conferences in the UK. This includes reservations, cancellations and amendments. • Online Platform - Provide an online ordering system/platform which is user-friendly, and has mobile app functionality. This will be the primary ordering point for all services UU requires. • Offline support (outside of normal business hours) – Provision of a dedicated ‘offline’ team to assist UU employees making bookings, and ad-hoc query support. • Account Managed VIP Service - for UU Directors and members of the Executive Leadership Team. This will require help with complex travel requirements and, provide an overall account managed service to the associated Executive Secretaries. • Payment for Services – The provision of a credit facility to ensure zero cost to the bookers(s) at the point of check-in/check-out. • Strategic Account Management – Provide a designated Account Manager to manage the UU Account, and hold overall responsibility for the successful running of the account whilst providing a single point of contact for the Company. Additional information: There is no specific delivery location for this set of requirements, but the Supplier must be able to provide the services detailed within this document worldwide.