Framework Agreement for The Provision of External Coaching Services

While the principal contracting entity is DMHR, it is envisioned that services will be provided across the DML Group of companies and primarily to target groups of staff in CalMac Ferries Limited, (CFL).

CFL is the operator of the Clyde & Hebrides Ferry Service, a multi-award-winning ferry & port operator and ship management specialist.

CFL provides essential lifeline services and logistical support to island and remote communities on the West Cost of Scotland.

Within CalMac Ferries, as with many Public Sector organisations, there is a reliance on strong leadership and management to ensure that organisational goals are achieved.

As such, Leadership Development is provided for target groups of staff to ensure their development as leaders and managers is continually supported.

Whilst DMHR delivers internal coaching opportunities, it has been identified that the provision of expert coaching services from an external service provider with a proven track record of delivery is required. This will help to ensure that top talent, emerging talent and key post holders are appropriately equipped to manage the demands and challenges of their roles, particularly in an environment of change and disruption.

The term of the Framework will be for a period of two (2) years with the option to extend for up to a further two (2) years in 12-month increments.

The Agreement is for the delivery of coaching services for talent that supports the continuous development of the organisation and includes the provision of:

• Executive coaching services and support for our Executive Directors.
• Leadership and management coaching services on a one-to-one basis for leaders and managers identified as top talent in line with our values and behaviours.
• Ad hoc coaching services for specific challenges identified through talent, succession and excelling performance discussions.
• Tailored coaching services on a group/team basis, including structured learning themed coaching for teams.
• A range of diagnostic and psychometric tools (Hogan, Eqi, 360), including administration of reports and feedback sessions.
• Provision of coaching tools and techniques to optimise development.
• Insight and sharing of current tools, techniques and thinking to ensure new development and trends are adopted as part of our coaching culture and application of best practice coaching.
• Coaching services provided virtually and in person at agreed locations across our organisation (typically the West Coast of Scotland).
• Coach/coachee agreements, Contract performance and financial reporting against the Framework Agreement.
• Provision of administrative service in the deployment of the Contract e.g. matching process, setting up of coaching sessions, reporting and evaluation etc.

The service provider must have:

• The ability to provide flexible and tailored services to maximise benefit to the organisation.
• Access to a wide range of resources (multiple coaches and coaching tools) that can be relied upon to provide a comprehensive service offering.
• A clear process in place by which coaches are matched to individuals.
• A clear method of coaching process including chemistry meetings and establishing a coaching Contract that is agreed between the coach, individual being coached and the line manager.
• A high calibre, professional account management service.
• Effective systems and processes that provide effective service performance and financial monitoring and reporting.
• A clear approach to creation, storage and disposal of appropriate and accurate records including electronic files that complies with DMHR data protection requirements in line with our GDPR Policy.
• Adherence to the Equality, Diversity and Inclusion Policy within David MacBrayne Group at all times.
• Can provide a full range of services and rely on associate members for specific service options if/where required.