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Published 17 Apr 2023, 11:50 BST

Official UK procurement notice

Flexible Framework for Care at Home and Housing Support Services

Official notice

Authority: Renfrewshire Council (Local council)

Framework agreementServicesOpen procedureSME suitable
Framework ceiling (notional)£160,000,000framework ceiling, not attributable revenue · 1 value update
Submissions closed 3 Feb 2025awarded 1 May 2025
Next notice expected 7 Jul 2023

Re-procurement openReopening (1) of the Flexible Framework for Care at Home and Housing Support Services · bids close

What is being bought

Published requirement description

Renfrewshire Council currently has existing provision for Care at Home Services under the direction of Renfrewshire Health and Social Care Partnership (RHSCP) which will expire in May/June 2025.

Renfrewshire Council is seeking to establish a multi-providers Flexible Framework Agreement (Flexible Framework) for the provision of Care at Home and Housing Support Services. The Flexible Framework will be used by RHSCP and where necessary the Council to purchase services which will support predominantly older people to live independently in their own homes for as long as possible with the care and support they need being tailored to them and provided in a flexible manner.

The Flexible Framework will include both Options 2 and 3 of Self-Directed Support. It is anticipated that as far as possible, and where appropriate, all relevant existing care and support arrangements will transfer over to the Flexible Framework.

It is anticipated that the Flexible Framework will be for 4 years with the option to extend for up to 12 months on 3 occasions, subject to satisfactory operation and performance. The Flexible Framework is anticipated to commence on the 01 May 2025. This will allow RHSCP to arrange transfer of current care packages to the Flexible Framework where appropriate to do so, and to arrange new care packages under the Flexible Framework. The Flexible Framework is anticipated to expire on the 30 April 2029; should all extension options be taken, the end date will be the 30 April 2032.

In the event that the Flexible Framework does not start on 01 May 2025, the Flexible Framework will start on the Commencement Date as stated in the Letter of Acceptance. The length of any Individual Service Contract (ISC) made under this Flexible Framework will be stated in the relevant ISC. Please note an ISC may expire after the Flexible Framework End Date.

Tenderers should note there is no guaranteed level of spend for any ISC awarded under the Flexible Framework; there is also no guarantee of payment being made to a Provider solely by appointment to the Flexible Framework.

A flexible approach has been designed which will allow New Entrants to apply to be on the Flexible Framework.

PLEASE NOTE - The Supplier Development Programme will deliver a Talking Tenders webinar to support tenderers to use Public Contracts Scotland and Public Contracts Scotland - Tenders Portal. The webinar will take place on 08 January 2025 details here: www.sdpscotland.co.uk/events/renfrewshire-… ↗

CPV: Health and social work services · Other community, social and personal services · Social services · Social work and related services · Social work services

How this framework works

From the published notice
Bids received
26 bids received · 14 suppliers appointed

The lotProcurement structure

single lot · value published
Lot #1The Tender Procedure shall be conducted in accordance with an above Government…AwardedPublished value£160,000,000

The Tender Procedure shall be conducted in accordance with an above Government Procurement Agreement (GPA)Threshold as an Open procedure relating to Services under Schedule 3 – Social and Other Specific Services of the Public Contracts (Scotland) Regulations 2015.

The Council is seeking to establish a multi–Provider Flexible Framework Agreement (Flexible Framework).

The scope of the Flexible Framework falls within the ‘Social and Other Specific Services’ category and is subject to the procurement regimes set out in section 7, Social and Other Specific Services, both of the Public Contracts (Scotland)Regulations 2015.

As such, a flexible approach has been designed which will allow New Entrants to apply to be on the Flexible Framework.

The Council will call off from the Flexible Framework and invites responses to the Invitation to Tender (ITT) for a place on this Flexible Framework from suitably qualified Providers. Tenderers should note there is no guaranteed level of spend for any ISC awarded under the Flexible Framework.

There is also no guarantee of payment being made to a Provider solely by appointment to the Flexible Framework. Additional information: The Hourly Rate the Council shall pay under the Flexible Framework for the provision of Services is 23.00GBP. Tenderers must confirm acceptance of this rate as per the Commercial Envelope on the PCS-T system.

Prospective providers must meet the selection criteria as detailed in this Contract Notice and also meet the required technical criteria as detailed in the Tender Documents.

Delivery: Scotland · Renfrewshire
Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 100%
Published sub-criteria (3)
  • Technical Questions: 90%
  • Community Benefits: 5%
  • Fair Working Practices: 5%
Published award criteria (4)
  • Technical Questions: 90%
  • Community Benefits: 5%
  • Fair Working Practices: 5%
  • Price: Pass/Fail
Conditions of participation4
  • Suitability

    Mandatory Requirement - Care Inspectorate Registration and Grades

    1 Tenderers must be registered with the Care Inspectorate to deliver a Support Service - Care at Home for the Service they are tendering to be on the Flexible Framework.

    • All Services being tendered to be on the Flexible Framework must have a minimum Quality Grade of 3 for all key questions.

    2 Tenderers must also be registered to deliver a Housing Support Service as a combined service, or evidence an ongoing application with the Care Inspectorate to do so.

    • Where a Tenderer DOES have the appropriate combined Housing Support Service registration, the combined service being tendered to be on the Flexible Framework must have a minimum Quality Grade of 3 for all key questions.
    • Where a Tenderer DOES NOT have the appropriate combined Housing Support Service registration, they must evidence a live and ongoing application for this, and confirm understanding that no ISCs will be made until evidence of the completed application and a minimum Quality Grade of 3 for all key questions have been submitted to the Council.

    Any Tenderer who does not meet the requirement prior to the Tender Deadline will not be eligible to join; however, they may participate in a future reopening of the Flexible Framework once these requirements have been met.

  • Economic & financial standing

    Tenderers will be required to have a minimum Dun and Bradstreet Failure Score of 20 or provide 2 years of audited accounts.

    The minimum insurances required to obtain a place on the Flexible Framework are detailed in Section V1.3 of this Contract Notice.

  • Technical & professional ability

    As per Part 4C: Services of the SPD, Tenderers must provide 2 examples that demonstrates experience that is relevant to this procurement exercise.

    Examples should be from within the last 3 years and must include delivery of Services which are registered with the Care Inspectorate as a Support Service - Care at Home, and where applicable, registered with the Care Inspectorate to deliver a Housing Support Service. The examples must also have Care Inspectorate Quality Grades of 3 or above for all key questions in the Care Inspectorate quality indicator framework.

    Tenderers must detail the Tenderer’s role in delivering the contracts including, if relevant, any instances where the Tenderer has been able to demonstrate added value or innovative solutions.

    Tenderers must demonstrate their previous experience in delivering services which ensure capacity and capability to deliver the required Renfrewshire Council Services.

    Tenderers must demonstrate experience of appropriately skilled and qualified staff providing support for people with varying needs.

    Minimum: Technical Experience Providers must provide 2 examples of previous experience in delivering similar services - as a Care Inspectorate registered Support Service - Care at Home, and as appropriate a Housing Support Service and have minimum quality grades of 3 for key questions in …
  • Technical & professional ability

    Staff delivering the Service must be SSSC registered.

    Staff must be PVG checked.

    Provider’s must be registered with the Care Inspectorate as outlined in III.1 Conditions for participation (III.1.1 Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers) and the Invitation to Tender.

Staff
Names and qualifications of delivery staff must be submitted
What this means for your bid
  • “Flexible Framework for Care at Home and Housing Support Services” is a framework: the contest is a place on its panel, not a single contract.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
17 Apr 2023, 11:50 BST
Last source update
22 Jul 2025, 11:45 BST
Award evaluation window
3 Feb 2025 – …
Authority reference
RC-CPU-23-048
FTS notice number
2025/S 000-041938
Classification (CPV)
Health and social work servicesOther community, social and personal servicesSocial servicesSocial work and related servicesSocial work services
Delivery area
Scotland (UKM83)
Official registry OCID
ocds-h6vhtk-03bf1a Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment
Performance terms

Providers must meet and uphold all the required criteria listed for the duration of the Flexible Framework and Individual Service Contracts called off from the Flexible Framework.

Review and risk notes
Review procedure

An economic operator that suffers or risks suffering, loss or damage attributable to breach of duty under the Public Contracts (Scotland) Regulations 2015 (SSI 2015/446, as amended) may bring proceedings in the Sheriff Court or the Court of Session in accordance with Regulation 88 of the 2015 Regulations.

Publisher note: Additional Minimum Requirements Insurance All Tenderers will be required to evidence as part of the tender process to obtain a place on the Flexible Framework the insurances outlined below (full details are listed within the Invitation to Tender). i) Public Liability To a minimum indemnity limit of 10,000,000GBP each, and every claim. Liability must not exclude abuse and/or molestation cover. ii) Employers’ Liability To a minimum indemnity limit of 10,000,000GBP each, and every claim. iii) Statutory Third-Party Motor Vehicle Liability Where a vehicle is used in delivery of the Service, statutory third-party motor vehicle cover should be evidenced by way of a valid MV certificate in the company name, OR where there is no company fleet and employees use their own vehicles instead, a letter signed by a person of appropriate authority confirming that the provider has ongoing arrangements in place to ensure that employees' vehicles are appropriately insured and maintained for business purposes. iv) Professional Indemnity Where a Provider is employing any Staff who are professionally qualified in relation to the services of this Agreement, to a minimum indemnity of 2,000,000GBP any one incident (without limit to the number of incidents), OR in the aggregate, and where in the aggregate, a minimum of one automatic reinstatement of the limit in any one period of insurance OR, where no automatic reinstatement is available, 5,000,000GBP in the annual aggregate. Where a Provider’s Services include the provision of care and treatment (including, but not limited to where the Service involves the administration of medicines) the Provider shall as a minimum, effect and maintain one of the following insurances and minimum levels of cover: (a) A care and treatment extension to the existing public liability policy, to a minimum indemnity limit of 5,000,000GBP; (without limit to the number of incidents) OR, in the aggregate, and where in the aggregate, a minimum of one automatic reinstatement of the limit in any one (1) period of insurance OR, where no automatic reinstatement is available, 10,000,000GBP in the annual aggregate. (b) Where applicable, Medical Malpractice Liability Policy to a minimum indemnity limit of 5,000,000GBP any one incident (without limit to the number of incidents) OR, in the aggregate and where in the aggregate, a minimum of one automatic reinstatement of the limit in any one period of insurance OR, where no automatic reinstatement is available, 10,000,000GBP in the annual aggregate. (SC Ref:802740)

How it was run

Official notice
Run through: Public Contracts Scotland · Who buys & how to bid on PCS
Supplier login requiredLanguage: EN
Access & registration note: Free single registration for Scotland; PCS-Tender (Jaggaer) for full bidding
Appointment period ends
3 Feb 2025, 12:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bids opened
3 Feb 2025, 12:30 GMT
Detailed submission instructions & authority contactsFrom official release

Timeline

7 Jul 2023 → 22 Jul 2025 · 4 dates
  1. Next notice expected
    7 Jul 2023, 00:00 BST
  2. Admission / appointment period endsperiod end, not a bid countdown
    3 Feb 2025, 12:00 GMT
  3. Bids opened
    3 Feb 2025, 12:30 GMT
  4. Notice published
    22 Jul 2025, 11:45 BST

Notice history

5 events · 3 releases on Find a Tender · since 17 Dec 2024
  1. Published value published: £160,000,000
    17 Dec 2024, 16:14 GMT
  2. Status changed to active
    17 Dec 2024, 16:14 GMT
  3. Procurement method changed
    17 Dec 2024, 16:14 GMT
  4. Deadline published: 3 Feb 2025, 12:00 GMT
    17 Dec 2024, 16:14 GMT
  5. Status changed to complete
    22 Jul 2025, 11:45 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 14admitted to the panel · see the list ↓
Bids received 2626 from SMEs
Contracts signed 1latest 1 May 2025

1 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

  • Contract 041938-2025-RC-CPU-23-048-1

    Signed
    1 May 2025
    Value
    £140,000,000
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
26bids · 26 electronic · 26 from abroad26——

Contracting authority & participating public bodies

Renfrewshire Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Renfrewshire House, Cotton Street, Paisley, Scotland, PA1 1JBContact email, phone Published organisation website ↗

Dispute resolution & review bodies

  • See VI.4.3 belowReview body See VI.4.3 below

Framework contractors & participating bidders

14 commercial parties on the notice
Show 4 more suppliers
  • SCRT LimitedFramework contractorSC346942 14 City Quay, Camperdown Street, Dundee, Scotland, DD1 3JA
  • Scotia Homecare Solutions LimitedFramework contractor The E-Centre, Cooperage Way, Business Village, Cooperage Way, ALLOA, Scotland, FK10 3LP
  • Wheatley CareFramework contractor Wheatley House, 25 Cochrane Street, Glasgow, Scotland, G1 1HL
  • WilKerr Care Services LtdFramework contractor Mirren Court One, Renfrew, Scotland, PA3 4EA

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.