Official UK procurement notice
Field Visits for Debt Collection
Authority: SEVERN TRENT WATER LIMITED (Public body)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionThis is a tender for field visit services. The Utilities wish to appoint a panel of service providers to visit customers who are not engaging with the Utilities. The service providers will be required to engage with the customers to request payment of outstanding debt and/or offer payment support schemes.
CPV: Collection agency services
The lotProcurement structure
single lot · no lot value publishedLot #1The Utilities wish to appoint a panel of debt collection companies to visit indebted…
The Utilities wish to appoint a panel of debt collection companies to visit indebted customers. Field visits are used as part of the customer journey where customers are not engaging with the Utilities by SMS, phone, email, or letter.
The panel suppliers are required to visit properties and attempt to engage customers so that they either start to pay their water bills, or register for assistance (Big Difference Scheme, Water Sure). Visits may also establish residency (namely whether the customer is still living at the address).
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- “Field Visits for Debt Collection” is a framework: the contest is a place on its panel, not a single contract.
Procedure terms & legal framework
From the official record- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 19 Feb 2025, 10:05 GMT
- Last source update
- 19 Feb 2025, 10:05 GMT
- FTS notice number
2025/S 000-005746- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04e3b2Find a Tender
How it was run
Official notice- Appointment period ends
- 26 Mar 2025
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
19 Feb 2025 → 26 Mar 2025 · 2 dates- Notice published19 Feb 2025, 10:05 GMT
- Admission / appointment period endsperiod end, not a bid countdown26 Mar 2025
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- HAFREN DYFRDWY CYFYNGEDIGContracting authority
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.