Field Visits for Debt Collection

{
  "id": "005746-2025",
  "tag": [
    "tender"
  ],
  "date": "2025-02-19T10:05:26Z",
  "ocid": "ocds-h6vhtk-04e3b2",
  "buyer": {
    "id": "GB-COH-02366686",
    "name": "SEVERN TRENT WATER LIMITED"
  },
  "tender": {
    "id": "ocds-h6vhtk-04e3b2",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "options": {
          "description": "There are four extensions available, each lasting 12 months"
        },
        "hasOptions": true,
        "hasRenewal": false,
        "description": "The Utilities wish to appoint a panel of debt collection companies to visit indebted customers. Field visits are used as part of the customer journey where customers are not engaging with the Utilities by SMS, phone, email, or letter.\nThe panel suppliers are required to visit properties and attempt to engage customers so that they either start to pay their water bills, or register for assistance (Big Difference Scheme, Water Sure). Visits may also establish residency (namely whether the customer is still living at the address).",
        "contractPeriod": {
          "durationInDays": 1080
        },
        "submissionTerms": {
          "variantPolicy": "allowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ]
      }
    ],
    "title": "Field Visits for Debt Collection",
    "value": {
      "amount": 900000,
      "currency": "GBP"
    },
    "status": "active",
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "techniques": {
      "frameworkAgreement": {
        "maximumParticipants": null
      },
      "hasFrameworkAgreement": true
    },
    "description": "This is a tender for field visit services. The Utilities wish to appoint a panel of service providers to visit customers who are not engaging with the Utilities. The service providers will be required to engage with the customers to request payment of outstanding debt and/or offer payment support schemes.",
    "tenderPeriod": {
      "endDate": "2025-03-26"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "79940000",
      "scheme": "CPV",
      "description": "Collection agency services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://discovery.ariba.com/rfx/22478334",
    "procurementMethodDetails": "Negotiated procedure with prior call for competition"
  },
  "parties": [
    {
      "id": "GB-COH-02366686",
      "name": "SEVERN TRENT WATER LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG33",
        "locality": "COVENTRY",
        "postalCode": "CV12LZ",
        "countryName": "United Kingdom",
        "streetAddress": "2 St. Johns Street"
      },
      "details": {
        "url": "http://www.stwater.co.uk",
        "classifications": [
          {
            "id": "WATER",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Water"
          }
        ]
      },
      "identifier": {
        "id": "02366686",
        "scheme": "GB-COH",
        "legalName": "SEVERN TRENT WATER LIMITED"
      },
      "contactPoint": {
        "url": "https://discovery.ariba.com/rfx/22478334",
        "name": "Sarah Griffiths-Jones",
        "email": "sarah.griffiths-jones@severntrent.co.uk",
        "telephone": "+44 2477716919"
      }
    },
    {
      "id": "GB-COH-03527628",
      "name": "HAFREN DYFRDWY CYFYNGEDIG",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKL",
        "locality": "WREXHAM",
        "postalCode": "LL14 4EH",
        "countryName": "United Kingdom"
      },
      "details": {
        "url": "http://www.hdcymru.co.uk"
      },
      "identifier": {
        "id": "03527628",
        "scheme": "GB-COH",
        "legalName": "HAFREN DYFRDWY CYFYNGEDIG"
      },
      "contactPoint": {
        "email": "sarah.griffiths-jones@severntrent.co.uk"
      }
    },
    {
      "id": "GB-FTS-13271",
      "name": "Severn Trent Water Limited",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Coventry",
        "postalCode": "CV1 2LZ",
        "countryName": "United Kingdom",
        "streetAddress": "2 St John's Street"
      },
      "identifier": {
        "legalName": "Severn Trent Water Limited"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}