Official UK procurement notice
Extension- Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services framework agreement
Authority: Surrey and Borders Partnership NHS Foundation Trust (Central government)·Consortium: 2 public authorities
What is being bought5 lots · detail below
Published requirement descriptionNHS Commercial Solutions on behalf of Surrey and Borders Partnership NHS Foundation
Trust, invited potential Tenderers to submit bids for Digital Dictation, Speech/Voice
Recognition, Outsourced Transcription and associated services. The Framework Agreement
is divided into the following Lots:
Lot 1: Products and/or Services Catalogue;
Lot 2: In-house and outsourced digital dictation service solution;
Lot 3: Outsourced transcription service solution; and.
Lot 4: Managed service solution.
CPV: Dictating machines · Office-support services
How this framework works
From the published notice- Bids received
- 11 bids on the busiest of 4 lots · 12 suppliers appointed
- Framework period
- 3 yrs from 23 Jan 2023
Lots and requirements (5)Procurement structure
5 lots · no lot values published · same evaluation weights on every lotLot #1Products and/or Services CatalogueAwardedRenewal
Offers a catalogue of Hardware, Software and Consultancy Services. Hardware will include but not be limited to Dictaphone, voice recording devices, docking, peripherals, accessories, IT equipment. Software will include but not be limited to licenses, software for Speech/Voice recognition, work-flow, support and maintenance. Services may include consultancy day/hourly rates for planning, implementation, developing interfacing, support, troubleshooting and maintenance. The Contracting Authorities are able to Direct Award a call-off contract following Public Contract Regulations 2015, subsequent Procurement Policy Notes and any other subsequent version of Public Contracts Regulation.
Lot #2In-house and outsourced digital dictation service solutionAwardedRenewal
Offers a complete Digital Dictation Solution which may include but not be limited to supply of Hardware, Software and Licenses, Workflow, interfacing, speech recognition engine, internally or externally (cloud-based) Hosted solution, in-sourced HR and consultancy services. Call-off contracts can be awarded through a further competition exercise.
Lot #3Outsourced transcription service solutionAwardedRenewal
Offers an outsourced transcription services which may have to integrate with the existing systems or work stand-alone/manually. The Contracting Authorities are able to run a mini-competition tender exercise or Direct Award a call-off contract following Public Contract Regulations 2015, subsequent Procurement Policy Notes and any other subsequent version of Public Contracts Regulation.
Lot #4Managed service solutionAwardedRenewal
Offers a managed service solution covering both Lot 2 and Lot 3 and other innovations, e.g. outsourced mailing solution. Call-off contracts can be awarded through a further competition exercise.
Lot #5NHS Commercial Solutions is extending this Framework Agreement for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services for a 12 month period
The scope of services is as follows:
Lot 1: Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and Associated Services
Lot 2: In-house and outsourced digital dictation service solution
Lot 3: Outsourced transcription service solution
Lot 4: Managed Service Solution
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Technical: 90%
- Commercial: 10%
Published award criteria (2)
- Technical: 90
- Commercial: 10
- Suitability
As defined in the tender documents
- Price carries 10 of 100 points: a 10% discount moves about 1 point. The method statement decides this lot, not the discount.
- “Extension- Digital Dictation, Speech/Voice Recognition, Outsourced…” is a framework: the contest is a place on its panel, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 22 Jul 2022, 14:33 BST
- Last source update
- 6 Jan 2026, 14:46 GMT
- Authority reference
5257-4667- FTS notice number
2026/S 000-000723- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0354e4Find a Tender
Publisher note: All tender documents are accessible on the following portal: https://commercialsolutions.bravosolution.co.uk/ Please access PQQ_1127
How it was run
Official notice- Appointment period ends
- 22 Aug 2022, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 120 days from the deadline
Timeline
22 Aug 2022 → 6 Jan 2026 · 3 dates- Admission / appointment period endsperiod end, not a bid countdown22 Aug 2022, 12:00 BST
- Contract starts23 Jan 2023
- Notice published295 days ago6 Jan 2026, 14:46 GMT
Notice history
2 events · 3 releases on Find a Tender · since 24 Jan 2023- Status changed to complete24 Jan 2023, 09:52 GMT
- Buyer details updated6 Jan 2026, 14:46 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast5 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services framework agreement
- Signed
- 23 Jan 2023
- Value
- £19,999,999
- Period
- 23 Jan 2023 – 22 Jan 2026
- Status
- active
- Change Multiple suppliers were successful in each lot and have been appointed to the Framework, which has been let for three years with the option to extend for a further year. The framework agreement start date is 23rd of January 2023. By issuing this Extension Notice, NHS Commercial Solutions exercises the last optional extension period for 12 months. This will be from 23 January 2026 to 22 January 2027. The total value for this Framework Agreement was advertised as £200,000,000 . The revised total contract value for the 4 year contract is now £19,999,999. The overall scope of the Framework Agreement, Suppliers' appointment, Terms and Conditions remain unchanged., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The framework agreement start date is 23rd of January 2023. By issuing this Extension Notice, NHS Commercial Solutions exercises the last optional extension period for 12 months. The total value for this Framework Agreement was advertised as £200,000,000 . The revised total contract value for the 4 year contract is now £19,999,999. The overal scope of the Framework Ageement, Suppliers' appointment, Terms and Conditions remain unchanged.
Lot 1: Products and/or Services Catalogue
- Signed
- 19 Jan 2023
- Value
- £75,000,000
- Status
- active
Lot 2: In-house and outsourced digital dictation service solution
- Signed
- 19 Jan 2023
- Value
- £65,000,000
- Status
- active
Lot 3: Outsourced transcription service solution
- Signed
- 19 Jan 2023
- Value
- £35,000,000
- Status
- active
Lot 4: Managed service solution
- Signed
- 19 Jan 2023
- Value
- £23,000,000
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Products and/or Services Catalogue | 11bids · 10 electronic · 2 from abroad | 9 | — | — |
| 2 · In-house and outsourced digital dictation service solution | 10bids · 9 electronic · 2 from abroad | 9 | — | — |
| 3 · Outsourced transcription service solution | 11bids · 10 electronic · 2 from abroad | 9 | — | — |
| 4 · Managed service solution | 9bids · 7 electronic · 2 from abroad | 7 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial SolutionsContracting authorityCentral purchasing bodyBody governed by public lawHealth
Framework contractors & participating bidders
27 commercial parties on the notice- Aprobrium Ltd (trading as Lexacom)Framework contractor
- Aprobrium Ltd (trading as Lexacom)Framework contractor
- Aprobrium Ltd (trading as Lexacom)Framework contractor
- BigHand LimitedFramework contractor
- BigHand LimitedFramework contractor
- BigHand LimitedFramework contractor
- Crescendo Systems LtdFramework contractor
- Crescendo Systems LtdFramework contractor
- DICT8 LimitedFramework contractor
- DICT8 LimitedFramework contractor
Show 17 more suppliers
- Dictate IT LimitedFramework contractor
- Dictate IT LimitedFramework contractor
- EpiQ Europe LtdFramework contractor
- Epiq Europe LtdFramework contractor
- G2 Speech UK LtdFramework contractor
- G2 Speech UK LtdFramework contractor
- InventAsia Limited trading as Prescribe DigitalFramework contractor
- InventAsia Limited trading as Prescribe DigitalFramework contractor
- Nuance Communications Ireland LimitedFramework contractor
- Nuance Communications Ireland LimitedFramework contractor
- OKS International LimitedFramework contractor
- OKS International LimitedFramework contractor
- ScribeTECH (UK) LtdFramework contractor
- ScribeTECH (UK) LtdFramework contractor
- T-ProFramework contractor
- T-ProFramework contractor
- T-ProFramework contractor
Official documents & specifications (1)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria