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Published 22 Sept 2026, 13:21 BST

Official UK procurement notice

ESNEFT3327 Liberty Converse CX (Digital & Voice Edition)

Authority: East Suffolk and North Essex NHS Foundation Trust (Central government)

ServicesAward procedure without prior publication of a call for competition
Sectors: IT Services & Software (72) Delivery: UK
Awarded value£205,416published contract · exc. VAT
Awarded 21 Sept 2026no call for competition
Awarded to Netcall Technology Limited

What is being bought

Published requirement description

The Care Coordination Centre (CCC) is the 24-hour, 7-day single point of access for community services across East and West Suffolk. It manages high volumes of telephone calls and electronic referrals and coordinates access to a wide range of community services, including Integrated Neighbourhood Teams, REACT services and specialist community services across both East and West Suffolk.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published
Lot #1The Care Coordination Centre (CCC) is the 24-hour, 7-day single point of access for community services across East and West SuffolkAwarded
The Care Coordination Centre (CCC) is the 24-hour, 7-day single point of access for community services across East and West Suffolk. It manages high volumes of telephone calls and electronic referrals and coordinates access to a wide range of community services, including Integrated Neighbourhood Teams, REACT services and specialist community services across both East and West Suffolk.
Delivery: UK

Procedure terms & legal framework

From the official record
Procedure method
Award procedure without prior publication of a call for competition
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award — no call for competition
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
22 Sept 2026, 13:21 BST
Last source update
22 Sept 2026, 13:21 BST
Authority reference
ESNEFT3327
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
UK
Official registry OCID
ocds-h6vhtk-077780
Why no open competition
The procurement falls outside the scope of application of the directive
Published justification
Sole Provider of Provided Solution

Commercial outcome & contract awards

Published awards, contracts and bid statistics — not a forecast
Awards 1
Awarded value £205,4161 contract exc. VAT
Bids received 1
Contracts signed 1latest 21 Sept 2026
Awarded toValueDateStatus
Netcall Technology Limited——Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1bids———

Contracting authority & participating public bodies

EAST SUFFOLK AND NORTH ESSEX NHS FOUNDATION TRUST

Contracting authorityCentral GovernmentRegional or local authorityHealth GB-NHS: RDE Colchester District General Hospital,Turner Road, COLCHESTER, East of England, CO45JL

Dispute resolution & review bodies

  • East Suffolk North Essex Foundation TrustReview body Colchester

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.