Official UK procurement notice
Engagement (Business to Business) CRM Systems and Associated Services
Authority: APUC Ltd (Public body)
The Authority is seeking Contractor(s) for the supply of Engagement (Business to Business) CRM Systems and Associated Services to form a framework agreement, accessible to the UK Higher and Further Education institutions. APUC will tender utilising a vanguard institution. Potential Services include but are not limited to: system implementation; migration support; support and maintenance; hosting, renewal of contracts and configuration and development if required by Institutions. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public.
What is being bought
Published requirement descriptionThe Authority is seeking Contractor(s) for the supply of Engagement (Business to Business) CRM Systems and Associated Services to form a framework agreement, accessible to the UK Higher and Further Education institutions.
APUC will tender utilising a vanguard institution.
The requirements will reflect at University of Aberdeen, who may award on the basis of this Framework Agreement.
CPV: IT services: consulting, software development, Internet and support
How this framework works
From the published notice- Places
- up to 6 suppliers
The lotProcurement structure
single lot · value publishedLot #1APUC is seeking to appoint contractors to a Framework Agreement to provide Engagement…RenewalPublished value£20,000,000
APUC is seeking to appoint contractors to a Framework Agreement to provide Engagement (Business to Business) CRM Systems on behalf of the UK Universities and colleges.
Potential Services include but are not limited to: system implementation; migration support; support and maintenance; hosting, renewal of contracts and configuration and development if required by Institutions.
This framework agreement is available to participation from Full and Associate Members and future members within the UK higher education regional purchasing consortia as follows:
Advanced Procurement for Universities and Colleges (APUC Ltd) and associated members.
Southern Universities Purchasing Consortium (SUPC);
www.supc.ac.uk/about-us/our-members… ↗
London Universities Purchasing Consortium(LUPC);
North Eastern Universities Purchasing Consortium (NEUPC);
North Western Universities Purchasing Consortium (NWUPC);
Higher Education Purchasing Consortium Wales (HEPCW) www.hepcw.ac.uk/members/ ↗
The requirements of University of Aberdeen will be used to set of and evaluate this Framework Agreement. As a Vanguard Institution, University of Aberdeen will be entitled to award in whole or in part, or not to award at all, as a result of this framework agreement. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public
Contracts (Scotland) Regulations 2015.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Functionality, Service Delivery and Responsible Procurement: 70%
- price: 30%
Published award criteria (2)
- Functionality, Service Delivery and Responsible Procurement: 70
- Price: 30
- Condition of participationno text publishedMinimum: Insurances and proof of financial standing Minimum level(s) of standards required: Section 4B 5.1 specifies the minimum levels of insurance which are as follows: Employer's (Compulsory) Liability Insurance, GBP 5Million Product Liability Insurance, GBP 5Million Public Liability I…
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
- “Engagement (Business to Business) CRM Systems and Associated Services” is a framework: the contest is a place on its panel, up to 6 suppliers, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 4 Apr 2023, 11:36 BST
- Last source update
- 4 Apr 2023, 11:36 BST
- Award evaluation window
- 11 May 2023 – …
- Authority reference
ITS1057AP- FTS notice number
2023/S 000-009774- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03bc58Find a Tender
Publisher note: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015. Tenderers will be required to submit a Form of tender, FOI disclaimer, APUC Supply Chain Code of Conduct including completion of Section 1 of the Sustain Supply Chain Evaluation Tool, and GDPR Assurance Assessment which will be available within the ITT. Tenderers will be required to complete the Cyber Security Procurement Support Tool (CSPST) Ref: RAR-Q2CZ2BYA. The buyer is using PCS-Tender to conduct this ITT exercise. A summary of the expected community benefits has been provided as follows: Provision of training opportunities to staff and students, apprenticeships and potential investment in Institution local communities. The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 22800. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ A summary of the expected community benefits has been provided as follows: Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ A summary of the expected community benefits has been provided as follows: The Contractor will work with the Authority to consider what community benefits can be delivered through this Framework Agreement. Provision of training opportunities to staff and students, apprenticeships and potential investment in Institution local communities. The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 23798. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 The Contracting Authority does not intend to include a sub-contract clause as part of community benefits (as per Section 25 of the Procurement Reform (Scotland) Act 2014) in this contract for the following reason: The contract is not expected ton be delivered through Sub-Contractors Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ A summary of the expected community benefits has been provided as follows: Provision of training opportunities to staff and students, apprenticeships and potential investment in Institution local communities. The Contractor will work with the Authority to consider what community benefits can be delivered through this Framework Agreement. (SC Ref:727474)
How it was run
Official notice- Appointment period ends
- 11 May 2023, 13:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 11 May 2023, 15:00 BST
Timeline
4 Apr 2023 → 11 May 2023 · 3 dates- Notice published4 Apr 2023, 11:36 BST
- Admission / appointment period endsperiod end, not a bid countdown11 May 2023, 13:00 BST
- Bids opened11 May 2023, 15:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Sheriff Court HouseReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.