Employee Assistance Programme · UK public procurement notice

The re-tendered service must be an effective and modern EAP Service to Police Scotland and its Eligible Users (includes Scottish Mountain Rescue Teams). The current usage of the Service is approximately 10% per annum of the total eligible employees. However, use of this service is not mandatory and Police Scotland does not guarantee volumes. The EAP Service must:

• Adopt a person centred approach with high standards of customer service.
• Adopt a preventative approach, proactively engaging with our people.
• Provide worksite focused programmes to assist in the identification and resolution of employee concerns which affect, or may affect, performance. Such employee concerns typically include, but are not limited to:
• Personal matters - health, relationships, family, financial, emotional, legal, anxiety/depression, alcohol, drugs and other related issues.
• Work matters - work demands, working relationships, personal and interpersonal skills, work/life balance, stress and other related issues. Probationary / Retirement / Grievance / Disciplinary / Return from maternity / Keeping in touch days / Long term absence / Illness Promotion / Line management or supervisory duties / Injury on Duty / Ill health retiral / Assault or abusive behaviour / Bereavement / Traumatic Exposure / Suicide Prevention.
• Promote health and wellbeing services via self-service access on the Force intranet is vital to this and the Contractor will be expected both to directly contribute and to signpost individuals to relevant information.
• Provide Police Scotland and the SPA with a consistent and high level of service while ensuring continuity of care provision via cross referral and awareness of respective service provisions.
• Provides a programme of support, advice, information and counselling assessing the individual’s needs and providing the most appropriate therapeutic interventions to ensure that Police Scotland and SPA’s requirements are met. The type and duration of support driven by need.
• Make available a website, which will be developed and maintained by the Contractor, containing information for users on the EAP services available and how to access them.
• Have full accessibility for all, including alternative delivery formats, i.e. larger text, email contact and text phone.
• Ensure counsellors, clinicians and staff providing professional advice/and or support to Police Scotland’s employees, including those not directly employed by the Contractor, must meet the minimum level of relevant qualifications and experience required for membership of their appropriate professional body.
• Have quality management systems that will enable them to provide effective clinical, professional and administrative services in keeping with the key performance indicators.
• Adhere to the Employee Assistance Professionals Association (EAPA) standards of practice and professional guidelines.
• Deliver 24/7 EAP services EAP which include:
• Telephone Counselling Service
• Information Service
• Face-to-face Counselling Sessions
• Referral Procedures
• Onward Referral Procedures
• E-Counselling