Official UK procurement notice
Electrical and Mechanical Servicing for all Hot Water & Heating Service Assets & Associated Plant
Authority: Norfolk County Council (Local council)·On behalf of: Turner & Townsend Cost Management Limited
What is being bought
Published requirement descriptionThis contract is for a qualified provider to deliver comprehensive compliance inspections and certification of the Council's hot water service assets and associated plant. The contract covers a wide range of systems, including gas boilers, oil boilers, biofuel boilers, unvented/vented water heaters, standard electrical water heaters as well as air source heat pump systems. The assets range from domestic systems to large commercial boilers and associated plant.
The successful provider is expected to ensure that all systems are tested, certified and reported in line with current regulatory standards.
- The authority expects to re-tender this requirement around 4 Dec 2029, 23:59 GMT.
- How the procedure runs: NCCT43213 Electrical and Mechanical Servicing for all Hot Water & Heating Service Assets & Associated Plant We reserve the right during subsequent stages of the Competitive Flexible procedure to refine the award and or assessment criteria and may alter the relative importance of the award and or assessment criteria. Any amendments will therefore be communicated in full at the appropriate time. The structure of this Competitive Flexible Process is detailed below. Bidders will be invited to complete all schedules of the ITT Documentation pack and submit their initial bids including their Quality & Price submissions. Once bidders return their initial bid submissions via INTEND the first level of assessment will be a compliance check against the ITT instructions contained in this whole document. Pricing Clarifications and bidding assumptions will be assessed and dialogue maybe required during the pricing assessment stage. . NCC does however reserve the right not to dialogue at the pricing assessment stage and proceed to award . All parties that Pass the Quality Threshold score will progress to having their Price scoring added to the Quality to determine a rank order of eligible bidders. The highest scoring bidder will be awarded the contract subject to effective conclusion of standstill at NCC discretion. Annex 4 Form F Quality Evaluation is weighted 50% Each Quality Question has been broken down comprising a total weighting available of the 50% amongst each of the questions. The formula for calculation will be Weighting for each question divided by Maximum Mark available x Score received. Annex 3 Form G Pricing Evaluation is weighted 50% Pricing Clarifications and bidding assumptions will be assessed and dialogue maybe required during the pricing assessment stage. One total price will be summed as representative for the three years of the committed contract. For Price we will then use the formula Lowest Price divided by Bid Price x 50 to calculate the Price Final Score. Where bidders pricing is incomplete and this is not able to resolved / corrected within a calendar week of notifying them then they will score a zero for their pricing submission and their tender submission will be disregarded and not eligible for award.. The Quality and Price will then be added together to give a score out of 100% and bidders ranked accordingly. NCC reserve the right to undertake dialogue as part of pricing assessments if it elects to do so. Bidders will be notified during the process if this will take pace. Full tender instructions can be found in the ITT Document.
CPV: Electrical services · Mechanical and electrical engineering services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£3,096,227
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Simple description: NCCT43213 Electrical and Mechanical Servicing for all Hot Water & Heating Service Assets & Associated Plant We reserve the right during subsequent stages of the Competitive Flexible procedure to refine the award and or assessment criteria and may alter the relative importance of the award and or assessment criteria. Any amendments will therefore be communicated in full at the appropriate time. The structure of this Competitive Flexible Process is detailed below. Bidders will be invited to complete all schedules of the ITT Documentation pack and submit their initial bids including their Quality & Price submissions. Once bidders return their initial bid submissions via INTEND the first level of assessment will be a compliance check against the ITT instructions contained in this whole document. Pricing Clarifications and bidding assumptions will be assessed and dialogue maybe required during the pricing assessment stage. . NCC does however reserve the right not to dialogue at the pricing assessment stage and proceed to award . All parties that Pass the Quality Threshold score will progress to having their Price scoring added to the Quality to determine a rank order of eligible bidders. The highest scoring bidder will be awarded the contract subject to effective conclusion of standstill at NCC discretion. Annex 4 Form F Quality Evaluation is weighted 50% Each Quality Question has been broken down comprising a total weighting available of the 50% amongst each of the questions. The formula for calculation will be Weighting for each question divided by Maximum Mark available x Score received . Annex 3 Form G Pricing Evaluation is weighted 50% Pricing Clarifications and bidding assumptions will be assessed and dialogue maybe required during the pricing assessment stage. One total price will be summed as representative for the three years of the committed contract. For Price we will then use the formula Lowest Price divided by Bid Price x 50 to calculate the Price Final Score. Where bidders pricing is incomplete and this is not able to resolved / corrected within a calendar week of notifying them then they will score a zero for their pricing submission and their tender submission will be disregarded and not eligible for award.. The Quality and Price will then be added together to give a score out of 100% and bidders ranked accordingly. NCC reserve the right to undertake dialogue as part of pricing assessments if it elects to do so. Bidders will be notified during the process if this will take pace. Full tender instructions can be found in the ITT Document.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 4 Dec 2029
- First published
- 17 Jun 2025, 11:42 BST
- Last source update
- 28 Jul 2026, 10:22 BST
- Award evaluation window
- Submission end – 8 Oct 2025
- Authority reference
NCCT43213- FTS notice number
2025/S 000-045555- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-054e11Find a Tender
- How it runs
NCCT43213 Electrical and Mechanical Servicing for all Hot Water & Heating Service Assets & Associated Plant
We reserve the right during subsequent stages of the Competitive Flexible procedure to refine the award and or assessment criteria and may alter the relative importance of the award and or assessment criteria.
Any amendments will therefore be communicated in full at the appropriate time.
The structure of this Competitive Flexible Process is detailed below.
Bidders will be invited to complete all schedules of the ITT Documentation pack and submit their initial bids including their Quality & Price submissions. Once bidders return their initial bid submissions via INTEND the first level of assessment will be a compliance check against the ITT instructions contained in this whole document. Pricing Clarifications and bidding assumptions will be assessed and dialogue maybe required during the pricing assessment stage. . NCC does however reserve the right not to dialogue at the pricing assessment stage and proceed to award .
All parties that Pass the Quality Threshold score will progress to having their Price scoring added to the Quality to determine a rank order of eligible bidders. The highest scoring bidder will be awarded the contract subject to effective conclusion of standstill at NCC discretion.
Annex 4 Form F Quality Evaluation is weighted 50%
Each Quality Question has been broken down comprising a total weighting available of the 50% amongst each of the questions. The formula for calculation will be Weighting for each question divided by Maximum Mark available x Score received.
Annex 3 Form G Pricing Evaluation is weighted 50%
Pricing Clarifications and bidding assumptions will be assessed and dialogue maybe required during the pricing assessment stage. One total price will be summed as representative for the three years of the committed contract.
For Price we will then use the formula Lowest Price divided by Bid Price x 50 to calculate the Price Final Score. Where bidders pricing is incomplete and this is not able to resolved / corrected within a calendar week of notifying them then they will score a zero for their pricing submission and their tender submission will be disregarded and not eligible for award..
The Quality and Price will then be added together to give a score out of 100% and bidders ranked accordingly.
NCC reserve the right to undertake dialogue as part of pricing assessments if it elects to do so. Bidders will be notified during the process if this will take pace.
Full tender instructions can be found in the ITT Document.
- Risks
The right to additional purchases during the contract life above that of the value stated as an approximate forecasted value.
10 Known Risks – In accordance with the Procurement Act Norfolk County Council has published within the Tender Notice and ITT Documentation the presence of a Known Risk. This known risk relates to the non availability of all asset information associated with the portfolio which may impact and require revisions and updated information to be gathered during the contract life. This may also result in modifications to the contract and or pricing schedules that may be required when the asset information becomes known.
11 Known Risk - NCC from time to time acquire and or dispose of properties which are no longer needed by services. New acquisitions will be added to contracts via a formal change control and will be subject to rates as part of this tender, while any properties which are removed will also be subject to formal change control. This may result in modifications to the contract and or pricing schedules but with no financial penalties accepted by Norfolk County Council.
How it was run
Official notice- Submission deadline
- 4 Sept 2025, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
To express an interest and participate in this procurement applicants must first be registered on the system at in-tendhost.co.uk/norfolkcc ↗. Full instructions for registration and use of the system can be found at in-tendhost.co.uk/norfolkcc/aspx/Buyer… ↗. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing [email protected].
Tenders must be submitted via in-tendhost.co.uk/norfolkcc ↗
Timeline
17 Jun 2025 → 28 Jul 2026 · 10 dates- Planning notice published17 Jun 2025, 11:42 BST
- Next notice expected29 Jul 2025, 00:59 BST
- Market engagement29 Jul 2025, 00:59 BST
Teams Market Engagement Event for 1 hour will be hosted by Norfolk County Council. Please register on INTEND in-tendorganiser.co.uk ↗ and register for this project under reference NCCT43213 and send a message on the facility to register your desire to attend the market engagement event and a time and date will be sent to you. If you encounter any difficulties whilst using the system you can contact the In-Tend support team by phoning 0845 557 8079 or +44 (0) 114 407 0065 or by emailing [email protected].
- Tender notice published4 Aug 2025, 11:16 BST
- Submission deadline4 Sept 2025, 12:00 BST
- Award decision expected by377 days ago8 Oct 2025, 23:59 BST
- Contract starts323 days ago1 Dec 2025
- Assessment summaries sent100 days ago13 Jul 2026, 00:00 BST
- Standstill ends89 days ago23 Jul 2026, 23:59 BST
- Latest notice published84 days ago28 Jul 2026, 10:22 BST
Notice history
9 events · 4 releases on Find a Tender · since 17 Jun 2025- Preliminary market engagement notice published17 Jun 2025, 11:42 BSTUK2
- Tender notice published4 Aug 2025, 11:16 BSTUK4
- Status changed to active4 Aug 2025, 11:16 BST
- Procurement method changed4 Aug 2025, 11:16 BST
- Deadline published: 4 Sept 2025, 12:00 BST4 Aug 2025, 11:16 BST
- Contract award notice published13 Jul 2026, 09:00 BSTUK6
- Status changed to complete13 Jul 2026, 09:00 BST
- Contract signature expected24 Jul 2026, 23:59 BSTscheduled
- Contract details notice published28 Jul 2026, 10:22 BSTUK7
Routine re-releases (4)
- 2025-06: 1 release · 17 Jun 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Advanced Services LimitedSME1 Aug 2026 – 1 Aug 2029 · up to 1 Aug 2031Extensions: 2 X 12 month options to extend have been included at the discretion of Norfolk County Council. · Options: The right to additional purchases during the contract life above that of the value stated as an approximate forecasted value. Known Risks - In accordance with the Procurement Act Norfolk County Council has published within the Tender Notice and ITT Documentation the presence of a known risk. This known risk relates to the non availability of all asset information associated with the portfolio which may impact and require revisions and updated information to be gathered during the contract life. This may also result in modifications to the contract and or pricing schedules that may be required when the asset information becomes known. Known Risk - NCC from time to time acquire or dispose of properties which are no longer needed by services. New acquisitions will be added to contracts via a formal change control and will be subject to rates as part of this tender, while any properties which are removed will also be subject to formal change control. This may result in modifications to the contract or pricing schedules but with no financial penalties accepted by Norfolk County Council. | £3,096,227 | 10 Jul 2026 | Awarded |
Contracts
Contract 1 · Advanced Services LimitedSME
- Signed
- 28 Jul 2026
- Value
- £3,096,227
- Period
- 1 Aug 2026 – 1 Aug 2029 · up to 1 Aug 2031 with extensions
- Status
- active
- Extensions
- 2 x 12 month options to extend have been included at the discretion of Norfolk County Council.
- Options
- The right to additional purchases while the contract is valid. The right to additional purchases during the contract life above that of the value stated as an approximate forecasted value. Known risks - In accordance with the Procurement Act Norfolk County Council has published within the Tender Notice and ITT documentation the presence of a known risk. This known risk relates to the non availability of all asset information associated with the portfolio which may impact and require revisions and updated information to be gathered during the contract life. This may also result in modifications to the contract and or pricing schedules that may be required when the asset information becomes known. Known Risk - NCC from time to time acquire or dispose of properties which are no longer needed by services. New acquisitions will be added to contracts via a formal change control and will be subject to rates agreed as part of the tender, while any properties which are removed will also be subject to formal change control. This may result in modifications to the contract or pricing schedules but with no financial penalties accepted by Norfolk County Council.
3 agreed KPIs: Ensure regular on time services · Ensure compliance paperwork is up to date and removes chasing and performance management requirements from NCC · Ensure critical services are up and running within the maximum response time stated
- Ensure regular on time services, Attendance within the service due date.
- Ensure compliance paperwork is up to date and removes chasing and performance management requirements from NCC, Documentation received and accepted within 10 working days of the service
- Ensure critical services are up and running within the maximum response time stated, Respond and make safe on reactive work 4-hour response
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 6final-stage tenders | 6 | 0 | — |
Contracting authority & participating public bodies
2 public bodies on the noticeOther public bodies
- Turner & Townsend Cost Management LimitedProcuring entityEvaluation of submitted pricing.
Bidders & participating suppliers
1 commercial party on the notice- ADVANCED SERVICES LTDAwarded supplier
Official documents & specifications (21)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
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- Bidding documents and specifications
- Bidding documents and specifications
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- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specificationsAccess: Depending on any updates during the procurement process eg) to evaluation criteria these will be shared to all bidders registered on the INTEND portal for the project via the messaging/clarification option.
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender