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Find a TenderAwardedContract details notice
Published 11 Aug 2025, 17:17 BST

Official UK procurement notice

EEAST - Accident Repairs · UK public procurement notice

Official notice

Authority: East of England Ambulance Service NHS Trust (Central government)

6 lotsServicesOpen procedureAbove thresholdSME suitableVCSE suitableMax 1 lot to bidMax 1 lot per supplier
Sectors: Repair & Maintenance (50) Delivery: Delivery location not published
Published estimate£1,500,000total for 6 lots · £1,800,000 inc. VAT
Submissions closed 5 Sept 2025awarded 15 Oct 2025
Awarded to Full Circle Enterprise Limited
Contract term 3 yrsends 31 Oct 2028 · up to 31 Oct 2030 with extensions · starts 1 Nov 2025

What is being bought6 lots · detail below

Published requirement description

For the provision of a recovery and repair service for damaged vehicles leased to the Contracting Authority, the property of, or in the custody or control of the Contracting Authority for all six (6) Lots as detailed below:

Lot 1 - Bedfordshire

Lot 2 - Cambridgeshire

Lot 3 - Hertfordshire

Lot 4 - Norfolk

Lot 5 - Suffolk

Lot 6 - Essex

The contract will run from 1st November 2025 to 31st October 2028 with the option to extend for two (2) x further periods of up to twelve (12) months.

  • The authority expects to re-tender this requirement around 1 Aug 2030, 23:59 BST.
  • No preliminary market engagement: Renewal of current service

CPV: Vehicle-fleet-support services

Lots and requirements (6)Procurement structure

6 lots · all with a published value (£1,500,000 together) · a supplier may bid for at most 1 and win at most 1 of them · same evaluation weights on every lot
Lot #1BedfordshireAwardedRenewal 3 yrsSMEVCSEPublished value£250,000

The Authority is seeking a Supplier to provide a recovery and repair service within Bedfordshire for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.

This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs

The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.

The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall:

•Attend the roadside and recover the vehicle within 2 hours (24/7)

•Attend the Authority’s premises and recover the vehicle within 4 hours (24/7)

The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority’s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.

Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority’s locations within Bedfordshire. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.

If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative

Contract period: 1 Nov 2025 – 31 Oct 2028 (3 yrs) · up to 31 Oct 2030 with extensionsValue: £250,000 exc. VAT · £300,000 inc. VAT
Eligibility: SME eligibleVCSE eligible
Extensions: 3 year contract with the option to extend for 2 x further periods of 12 months · 3 year contract with the option to extend for 2 x further periods of 12 months
50111110 Vehicle-fleet-support services
Lot #2CambridgeshireAwardedRenewal 3 yrsSMEVCSEPublished value£250,000

The Authority is seeking a Supplier to provide a recovery and repair service within Cambridgeshire for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.

This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs

The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.

The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall:

•Attend the roadside and recover the vehicle within 2 hours (24/7)

•Attend the Authority’s premises and recover the vehicle within 4 hours (24/7)

The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority’s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.

Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority’s locations within Cambridgeshire. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.

If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative

Contract period: 1 Nov 2025 – 31 Oct 2028 (3 yrs) · up to 31 Oct 2030 with extensionsValue: £250,000 exc. VAT · £300,000 inc. VAT
Eligibility: SME eligibleVCSE eligible
Extensions: 3 year contract with the option to extend for 2 x further periods of 12 months · 3 year contract with the option to extend for 2 x further periods of 12 months
50111110 Vehicle-fleet-support services
Lot #3HertfordshireAwardedRenewal 3 yrsSMEVCSEPublished value£250,000

The Authority is seeking a Supplier to provide a recovery and repair service within Hertfordshire for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.

This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs

The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.

The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall:

•Attend the roadside and recover the vehicle within 2 hours (24/7)

•Attend the Authority’s premises and recover the vehicle within 4 hours (24/7)

The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority’s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.

Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority’s locations within Hertfordshire. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.

If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative

Contract period: 1 Nov 2025 – 31 Oct 2028 (3 yrs) · up to 31 Oct 2030 with extensionsValue: £250,000 exc. VAT · £300,000 inc. VAT
Eligibility: SME eligibleVCSE eligible
Extensions: 3 year contract with the option to extend for 2 x further periods of 12 months · 3 year contract with the option to extend for 2 x further periods of 12 months
50111110 Vehicle-fleet-support services
Lot #4NorfolkAwardedRenewal 3 yrsSMEVCSEPublished value£250,000

The Authority is seeking a Supplier to provide a recovery and repair service within Norfolk for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.

This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs

The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.

The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall:

•Attend the roadside and recover the vehicle within 2 hours (24/7)

•Attend the Authority’s premises and recover the vehicle within 4 hours (24/7)

The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority’s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.

Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority’s locations within Norfolk. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.

If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative

Contract period: 1 Nov 2025 – 31 Oct 2028 (3 yrs) · up to 31 Oct 2030 with extensionsValue: £250,000 exc. VAT · £300,000 inc. VAT
Eligibility: SME eligibleVCSE eligible
Extensions: 3 year contract with the option to extend for 2 x further periods of 12 months · 3 year contract with the option to extend for 2 x further periods of 12 months
50111110 Vehicle-fleet-support services
Lot #5SuffolkAwardedRenewal 3 yrsSMEVCSEPublished value£250,000

The Authority is seeking a Supplier to provide a recovery and repair service within Suffolk for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.

This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs

The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.

The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall:

•Attend the roadside and recover the vehicle within 2 hours (24/7)

•Attend the Authority’s premises and recover the vehicle within 4 hours (24/7)

The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority’s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.

Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority’s locations within Suffolk. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.

If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative

Contract period: 1 Nov 2025 – 31 Oct 2028 (3 yrs) · up to 31 Oct 2030 with extensionsValue: £250,000 exc. VAT · £300,000 inc. VAT
Eligibility: SME eligibleVCSE eligible
Extensions: 3 year contract with the option to extend for 2 x further periods of 12 months · 3 year contract with the option to extend for 2 x further periods of 12 months
50111110 Vehicle-fleet-support services
Lot #6EssexAwardedRenewal 3 yrsSMEVCSEPublished value£250,000

The Authority is seeking a Supplier to provide a recovery and repair service within Essex for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.

This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs

The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.

The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall:

•Attend the roadside and recover the vehicle within 2 hours (24/7)

•Attend the Authority’s premises and recover the vehicle within 4 hours (24/7)

The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority’s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.

Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority’s locations within Essex. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.

If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative

Contract period: 1 Nov 2025 – 31 Oct 2028 (3 yrs) · up to 31 Oct 2030 with extensionsValue: £250,000 exc. VAT · £300,000 inc. VAT
Eligibility: SME eligibleVCSE eligible
Extensions: 3 year contract with the option to extend for 2 x further periods of 12 months · 3 year contract with the option to extend for 2 x further periods of 12 months
50111110 Vehicle-fleet-support services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 6 lots
Quality: 50%Price: 50%
Published sub-criteria (2)
  • Technical Envelope: 50%
  • Commercial Documents: 50%
Published award criteria (2)
  • Technical Envelope: See invitation to tender documents
  • Commercial Documents: See invitation to tender documents
What this means for your bid
  • Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes · next expected 1 Aug 2030
First published
11 Aug 2025, 17:17 BST
Last source update
10 Nov 2025, 12:31 GMT
Award evaluation window
Submission end – 22 Sept 2025
Authority reference
25-T05
FTS notice number
2025/S 000-047782
Latest notice
Contract details notice (UK7)
Classification (CPV)
Vehicle-fleet-support services
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-058583 Find a Tender

How it was run

Official notice
Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated
Submission deadline
5 Sept 2025, 12:00 BST
Clarification deadline
26 Aug 2025, 17:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

health-family.force.com/s/Welcome ↗

Timeline

11 Aug 2025 → 10 Nov 2025 · 8 dates
  1. Tender notice published
    11 Aug 2025, 17:17 BST
  2. Clarification questions by
    26 Aug 2025, 17:00 BST
  3. Submission deadline
    5 Sept 2025, 12:00 BST
  4. Award decision expected by395 days ago
    22 Sept 2025, 23:59 BST
  5. Assessment summaries sent373 days ago
    15 Oct 2025, 00:00 BST
  6. Standstill ends363 days ago
    24 Oct 2025, 23:59 BST
  7. Contract starts356 days ago
    1 Nov 2025
  8. Latest notice published347 days ago
    10 Nov 2025, 12:31 GMT

Notice history

7 events · 5 releases on Find a Tender · since 11 Aug 2025
  1. Tender notice published
    11 Aug 2025, 17:17 BST
    UK4
  2. Tender notice published
    11 Aug 2025, 17:23 BST
    UK4
  3. Tender notice published
    13 Aug 2025, 15:23 BST
    UK4
  4. Contract award notice published
    15 Oct 2025, 16:09 BST
    UK6
  5. Status changed to complete
    15 Oct 2025, 16:09 BST
  6. Contract signature expected
    27 Oct 2025, 23:59 GMT
    scheduled
  7. Contract details notice published
    10 Nov 2025, 12:31 GMT
    UK7
Published amendments (2)

Incorrect Weighting criteria

Number of lots the supplier can bid for has been updated

Routine re-releases (5)
  • 2025-08: 2 releases · 11 Aug 2025, 11 Aug 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £1,500,0001 award exc. VAT
Bids received 86 from SMEs
Contracts signed 1latest 3 Nov 2025
Awarded toValueDateStatus
Across several lots1 award
Full Circle Enterprise LimitedSME1 Nov 2025 – 31 Oct 2028 · up to 31 Oct 2030Extensions: three (3) year contract with the option to extend for two (2) x further periods of twelve (12) months · Options: three (3) year contract with the option to extend for two (2) x further periods of twelve (12) months£1,500,00015 Oct 2025Awarded

Contracts

  • EEAST - Accident Repairs · Full Circle Enterprise LimitedSME

    Signed
    3 Nov 2025
    Value
    £1,500,000
    Period
    4 Nov 2025 – 31 Oct 2028 · up to 31 Oct 2030 with extensions
    Status
    active
    Extensions
    three (3) year contract with the option to extend for two (2) x further periods of twelve (12) months
    Options
    three (3) year contract with the option to extend for two (2) x further periods of twelve (12) months
    5 agreed KPIs: Repair works · Roadside Recovery Timescale · Station Recovery Timescale …
    • Repair works, All vehicles must be fully repaired within Twenty (20) working days from approval of the Estimate to proceed.
    • Roadside Recovery Timescale, Attend the roadside location site(s) within two (2) hours and recover the vehicle
    • Station Recovery Timescale, Attend the Authority’s site(s) within four (4) hours and recover the vehicle
    • Return of repaired vehicle timescale, Return the repaired vehicle back to the trust within four (4) working hours to the destination specified by the Authority
    • Supply of costings Estimate, To provide an initial works costing estimate to the Authority representative within one (1) working day from the receival of the vehicle to Supplier’s site

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Bedfordshire1final-stage tenders10—
2 · Cambridgeshire1final-stage tenders10—
3 · Hertfordshire1final-stage tenders10—
4 · Norfolk1final-stage tenders10—
5 · Suffolk2final-stage tenders10—
6 · Essex2final-stage tenders10—

Contracting authority & participating public bodies

East of England Ambulance Service NHS Trust

Contracting authorityPublic authority - central government GB-PPON: PBNZ-4155-WXBZ Whiting Way, Melbourn, East of England, SG8 6ENContact name, email

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (5)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender