DVSA Card Payments, Direct Debit Services and Merchant Acquirer

The Driver & Vehicle Standards Agency (DVSA) is looking to award a contract to a single supplier for a contract aggregating DVSA's card payments, direct debit and merchant acquirer services. The intended contract will be expected to start mid 2024. The initial contract period will be five (5) years. The Driver and Vehicle Standards Agency (DVSA) currently has separate contracts for card payment processing, merchant acquiring, and direct debit collections. This creates a fragmented and inefficient system, with different vendors, systems, and processes, leading to potential higher costs, increased complexity, and lower performance. To address these challenges and improve its payment operations, the DVSA aims to combine its current contracts into one integrated contract that covers all payment processing, merchant acquiring, and direct debit collections services. The goal is to streamline processes, reduce costs, improve service quality, and enhance cus-tomer experience. However, this task requires careful planning, coordination, and execution, as well as effective communication with stakeholders and vendors. The purpose of the PIN and RFI is to inform the market of the requirement and gather information and feedback from the market to help develop the specification in preparation for launching the tender. Following receipt of the information from suppliers in response to the RFI, DVSA intend to finalise the tender documentation and publish a tender via Find a Tender and Contracts Finder. Please read the Payment Services RFI document for further detail. Please respond to the questions in the Payment Services RFI document and submit your responses via DfT’s eSourcing Portal, Jaggaer, by 12:00hrs on 8th January 2024. This will appear as a Pre Qualification Questionnaire (PQQ). If you have any questions, raise them via DfT’s eSourcing Portal, Jaggaer, by 17:00hrs on 29th December 2023. The DfT's Sourcing Portal can be accessed at: https://dft.app.jaggaer.com The RFI opportunity can be accessed at: https://dft.app.jaggaer.com/go/17365798018C59AE94DA If you have any technical issues registering, contact Jaggaer‘s helpdesk: 0800 069 8630 help_uk@jaggaer.com Note that you will require a DUNS number (Dun and Bradstreet) to register. If you do not know your number, search for it via the following link: https://www.dnb.co.uk/duns-number/lookup.html If a DUNS number is not found, follow the guidance on how to acquire one.