Drainage Maintenance and Reactive Works

Contracts

• Drainage Maintenance & Reactive Works · DALROD (UK) LtdSME

  Signed

  4 Feb 2026

  Value

  £15,000

  Period

  1 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2029 with extensions

  Status

  active

  Extensions

  1 x 12 month extension to be agreed in writing by both parties six months prior to the end of the contract.

  12 agreed KPIs: Response Time · Resolution Time · Number of Incidents Resolved in the First Visit …

  • Response Time, Definition: The time taken from when the drainage issue is reported to when the contractor arrives at the site. Target: Emergency within 4 hours, Urgent within 24 hours Purpose: Measures the contractor's ability to respond quickly to drainage issues.
  • Resolution Time, Definition: The time taken to completely resolve the drainage problem, from the start of the work to completion. Target: Emergency within 8 hours/Urgent 24hrs. Purpose: Measures efficiency in resolving the issue.
  • Number of Incidents Resolved in the First Visit, Definition: Percentage of drainage blockages that are resolved in the first visit without needing follow-up visits. Target: ≥90%. Purpose: Measures the effectiveness of the initial response and whether proper diagnostics and work were carried out in one visit.
  • Customer Satisfaction, Definition: The satisfaction level of clients after the drainage is unblocked. Typically measured through surveys or feedback forms. Target: ≥80% satisfaction. Purpose: Indicates overall service quality and customer trust.
  • Cost Efficiency, Definition: The cost of unblocking the drainage compared to the contract budget or agreed-upon cost structure. Target: Stay within budget or within a defined cost range. Purpose: Measures whether the work is being completed in a cost-effective manner.
  • Repeat Call-Outs, Definition: The number of times the contractor is called back to fix the same drainage issue after a blockage has been cleared. Target: ≤5% of total cases. Purpose: Indicates the quality and permanency of the drainage solution.
  • Quality of Work, Definition: Evaluation of the quality of the work performed, based on defined standards or inspections. Target: 95% of work must meet or exceed the standards. Purpose: Ensures that work is completed to an acceptable standard and reduces the risk of recurring problems.
  • Safety Compliance, Definition: Adherence to health and safety regulations during drainage unblocking activities. Target: 100% compliance. Purpose: Ensures safe working conditions for the contractor and the public.
  • Preventative Maintenance, Definition: Number of preventative measures or inspections taken to avoid future blockages. Target: ≥98% of sites or properties have preventative measures. Purpose: Demonstrates proactive service in reducing future issues.
  • Environmental Impact, Definition: Measures the environmental impact of the work, such as waste disposal or use of eco-friendly materials. Target: Comply with environmental regulations, no illegal waste dumping. Purpose: Ensures sustainability in the drainage unblocking process.
  • Service Availability, Definition: Availability of the drainage unblocking service, particularly if it is offered 24/7 or on-demand. Target: 100% uptime (if applicable). Purpose: Ensures that the service is available when required, especially for urgent issues.
  • Workforce Productivity, Definition: Number of drainage blockages resolved per unit of time or per employee. Target: Defined number per day or shift. Purpose: Measures efficiency in terms of workload management.

Notices published for this procedure

• Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender4 Feb 2026, 15:53 GMT
• Tender notice tenderTender noticeUK4Tender notice on Find a Tender6 Nov 2025, 16:00 GMT