Find a TenderAwardedContract award notice
Published 18 Nov 2025, 09:28 GMT

Official UK procurement notice

Domestic Abuse Service and Perpetrator Behaviour Change Programme

Official notice

Authority: Borough of Telford & Wrekin (Local council)

2 lotsServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitable
Sectors: Health & Social Care (85) Delivery: Delivery location not published
Published estimate£1,060,150total for 2 lots · £1,060,150 inc. VAT
Submissions closed 7 Jan 2026awarded 12 Feb 2026
Award (standstill) to CRANSTOUN SERVICES LIMITED
Contract term Varies by lotfirst lot 2 yrs 10 mo from 1 Jun 2026 · see each lot

What is being bought2 lots · detail below

Published requirement description

Telford & Wrekin Council are inviting the market to tender for the provision of support for victims of domestic abuse and their children under the Domestic Abuse Act 2021, specifically giving effect to the local strategy for the provision of support through commissioning decisions.

Service and procurement

These services will be procured under the Procurement Act 2023 using an Open Process. The service procurement is a two-lot process:

Lot 1 Domestic Abuse Specialist Support Service

Lot 2 Domestic Abuse Perpetrator Behaviour Change Programme

Domestic Abuse Specialist Support Service Aims

The aims of the service are to ensure that everyone who is affected by domestic abuse in the Borough can access the help and support they need, when they need it, and to reduce the incidence of domestic abuse in our communities.

Requirements of the service - Single Point of contact, Specialist Support for Victims/Survivors & Families, and Specialist Support for Children & Young people

2 year, 10 month contract for DA Specialist Support Service = £878,340

1 + 1 extension

Perpetrator Behaviour Change Programme Aims

This service is for community-based services for perpetrators of domestic abuse, to increase victim safety, protect and safeguard children, and reduce perpetrator recidivism.

Requirements of the service - Low - medium risk perpetrator behaviour change programme, training, support and supervision for professionals

1 year, 10 month Perpetrator Behaviour Change Programme = £181,810

dependent upon funding extension if available then 1+1 extension

CPV: Guidance and counselling services · Social services · Welfare services not delivered through residential institutions

Lots and requirements (2)Procurement structure

2 lots · all with a published value (£1,060,150 together) · same conditions of participation on every lot
Lot #1Domestic Abuse ServiceAwardedRenewal 2 yrs 10 moSMEVCSEPublished value£878,340

The aims of the service are to ensure that everyone who is affected by domestic abuse can access the help and support they need, when they need it, and to reduce the incidence of domestic abuse in our communities.

Requirements of the service - Single Point of contact, Specialist Support for Victims/Survivors & Families, and Specialist Support for Children & Young people

Contract period: 1 Jun 2026 – 31 Mar 2029 (2 yrs 10 mo) · up to 31 Mar 2031 with extensionsValue: £878,340 exc. VAT · £878,340 inc. VAT
Eligibility: SME eligibleVCSE eligible
Extensions: 2 x 12 months
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Please see tender docs

  • Technical & professional ability

    Please see tender docs

Lot #2Perpetrator Behaviour Change programmeAwardedRenewal 1 yr 10 moSMEVCSEPublished value£181,810

To increase victim safety, protect and safeguard children, and reduce perpetrator recidivism, by:

  • Holding perpetrators to account for their abusive behaviour
  • Challenging resistance and motivation to change
  • Enabling perpetrators to embed responsibility and accountability, and apply strategies to eliminate further abuse
  • Supporting professionals and partners working with perpetrators
Contract period: 1 Jun 2026 – 31 Mar 2028 (1 yr 10 mo) · up to 1 Apr 2029 with extensionsValue: £181,810 exc. VAT · £181,810 inc. VAT
Eligibility: SME eligibleVCSE eligible
Extensions: 1 x 12 months
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Please see tender docs

  • Technical & professional ability

    Please see tender docs

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Lot distribution rule: Those that are awarded the contract for either or both lots will be have achieved the most advantageous tender for their response
Conditions of participation · identical on every lot2
  • Economic & financial standing

    Please see tender docs

  • Technical & professional ability

    Please see tender docs

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
18 Nov 2025, 09:28 GMT
Last source update
12 Feb 2026, 14:47 GMT
Award evaluation window
Submission end – 13 Feb 2026
Authority reference
TWC001243
FTS notice number
2025/S 000-074614
Latest notice
Contract award notice (UK6)
Classification (CPV)
Guidance and counselling servicesSocial servicesWelfare services not delivered through residential institutions
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-05e2f5 Find a Tender
Contract terms summary

Quarterly in arrears

How it was run

Official notice
Run through: In-tend · Who buys & how to bid on In-tend
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
Submission deadline
7 Jan 2026, 12:00 GMT
Clarification deadline
22 Dec 2025, 10:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Timeline

18 Nov 2025 → 1 Jun 2026 · 8 dates
  1. Tender notice published343 days ago
    18 Nov 2025, 09:28 GMT
  2. Clarification questions by309 days ago
    22 Dec 2025, 10:00 GMT
  3. Submission deadline292 days ago
    7 Jan 2026, 12:00 GMT
  4. Assessment summaries sent257 days ago
    12 Feb 2026
  5. Latest notice published256 days ago
    12 Feb 2026, 14:47 GMT
  6. Award decision expected by255 days ago
    13 Feb 2026, 23:59 GMT
  7. Standstill ends244 days ago
    24 Feb 2026, 23:59 GMT
  8. Contract starts148 days ago
    1 Jun 2026, 00:00 BST

Notice history

4 events · 2 releases on Find a Tender · since 18 Nov 2025
  1. Tender notice published
    18 Nov 2025, 09:28 GMT
    UK4
  2. Contract award notice published
    12 Feb 2026, 14:47 GMT
    UK6
  3. Status changed to complete
    12 Feb 2026, 14:47 GMT
  4. Contract signature expected
    6 May 2026, 23:59 BST
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value (inc. VAT) £1,060,1501 award inc. VAT; no net value published
Bids received 2
Awarded toValueDateStatus
Across several lots1 award
CRANSTOUN SERVICES LIMITED1 Jun 2026 – 31 May 2029 · up to 31 May 2031Extensions: Lot 1 - Domestic Abuse Service - one + one year(s) (12 + 12 months) Lot 2 - Perpetrator Behaviour Change Service – one year (12 months)£1,060,150 inc. VAT12 Feb 2026standstill to 24 Feb 2026Standstill

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Domestic Abuse Service1final-stage tenders00—
2 · Perpetrator Behaviour Change programme1final-stage tenders00—

Contracting authority & participating public bodies

Borough of Telford & Wrekin

Contracting authorityPublic undertaking GB-PPON: PHHD-5776-GZNN Darby House, Telford Town Centre, Lawn Central,, Telford, Shropshire, West Midlands, TF3 4JAContact email

Bidders & participating suppliers

1 commercial party on the notice
  • Cranstoun Services LtdAwarded supplierGB-COH: 12313944 Thames Mews, Esher, South East, KT10 9ADContact email

Official documents & specifications (3)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender