Official UK procurement notice
Digital Dictation, Speech Recognition & Outsourced Transcription Services 2
Authority: NHS Shared Business Services Limited (NHS & healthcare)
What is being bought9 lots · detail below
Published requirement descriptionNHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework/Dynamic Purchasing System (DPS).
NHS Shared Business Services Limited (NHS SBS) intends to put in place a Framework Agreement for the provision of Digital Dictation, Speech Recognition & Outsourced Transcription and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations.
Our Approved Organisation list can be found on:
sbs.nhs.uk/proc-framework-agree… ↗
The Framework/DPS will be structured using the following Lots/Categories;
Lot/Category 1 - Lot 1a - Digital Dictation (Fixed)
Lot/Category 1 - Lot 1b - Digital Dictation (SaaS)
Lot/Category 2 - Lot 2a - Speech Recognition (Fixed)
Lot/Category 2 - Lot 2b - Speech Recognition (SaaS)
Lot/Category 3 - Lot 3 - Outsourced Transcription
Lot/Category 4 - Lot 4 - Combined Solutions
We are committed to working with suppliers who are dedicated to Sustainability and Social Value and there will be a significant weighting on these elements in the tender.
CPV: Computer-related services · Dictating machines · Document management software package · IT software package · Miscellaneous software package and computer systems · Software support services · Typing, word-processing and desktop publishing services · Voice recognition software development services · Voice recognition software package · Voice recorders · Voice-logging system · Word-processing software package
Lots and requirements (9)Procurement structure
9 lots · no lot values publishedLot #1Outsourced Transcription
Lot 3
Services to provide transcription from digital data files to written copy (hard or soft) of the data. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025
Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement
There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also.
A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 3.
Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework.
For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.
Lot #2Combined Solutions
Lot 4
A combination of the services in all of lots 1a, 1b, 2a, 2b and 3. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025. To be awarded to this lot, Bidders must be successful in being awarded to a minimum of two Lots from Lots 1-3, as per the ITT Documentation.
Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement
There are additional Selection Qualification (SQ), and Bidder Declarations applicable, and bidders are asked to respond to these also. There will be no evaluation of quality, social value or price for Lot 4.
A Framework Agreement will be automatically awarded to Lot 4 to bidders who are successfully awarded to any combination of 2 Lots from Lots 1-3 to supply solutions spanning multiple lots under a single Call-Off. Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.
Lot #3Digital Dictation (Fixed)Planned
Capital purchase of hardware/software goods and services for Digital Dictation. Lots may be further defined following the outcome of this PIN. The new framework, subject to review and change, is expected to go live shortly after the existing framework (SBS/20/SM/WCC/9423) expires on 15 June 2024.
Lot #4Digital Dictation (SaaS)Planned
Pay-as-you-go/price per line cost or software subscription cost for Digital Dictation Services. Lots may be further defined following the outcome of this PIN. The new framework, subject to review and change, is expected to go live shortly after the existing framework (SBS/20/SM/WCC/9423) expires on 15 June 2024.
Lot #5Digital Dictation (Fixed)
Lot 1a
Capital purchase of hardware/software goods and services for Digital Dictation. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025
Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement
There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also.
A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 1a.
Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework.
For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.
Lot #6Digital Dictation (SaaS)
Lot 1b
Pay-as-you-go/price per line cost or software subscription cost for Digital Dictation Services. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025
Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement
There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also.
A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 1b.
Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework.
For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.
Lot #7Speech Recognition (Fixed)Planned
Capital purchase of hardware/software for additional or stand alone Speech and Voice recognition Services, including ambient and natural language processing technologies. Lots may be further defined following the outcome of this PIN. The new framework, subject to review and change, is expected to go live shortly after the existing framework (SBS/20/SM/WCC/9423) expires on 15 June 2024. II.2.5) Award Criteria
Price is not the only award criterion and all criteria will be stated in the procurement documents.
Lot #8Speech Recognition (Fixed)
Lot 2a
Capital purchase of hardware/software for additional or stand alone Speech and Voice recognition Services, including ambient and natural language processing technologies. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025
Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement
There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also.
A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 2a.
Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework.
For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.
Lot #9Speech Recognition (SaaS)
Lot 2b
Pay-as-you-go/price per line cost or software subscription for additional or stand alone Speech and Voice recognition services including ambient and natural language processing technologies. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025
Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement
There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also.
A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 2b.
Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework.
For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
Conditions to participate are as listed in the ITT documentation
- Economic & financial standing
Selection criteria as stated in the procurement documents
- Technical & professional ability
Selection criteria as stated in the procurement documents
- “Digital Dictation, Speech Recognition & Outsourced Transcription…” is a framework: the contest is a place on its panel, not a single contract.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 4 Jul 2023, 17:16 BST
- Last source update
- 3 Sept 2024, 17:20 BST
- Award evaluation window
- 11 Oct 2024 – …
- Authority reference
SBS10505- FTS notice number
2024/S 000-028196- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03ded8Find a Tender
Publisher note: The value provided in 2.6 is only an estimate Based on existing market data and spend on current framework. NHS SBS cannot guarantee to successful Suppliers any business through this Framework Agreement. Spend and volumes may vary throughout the life of the Framework Agreement from the anticipated levels given in this notice.
How it was run
Official notice- Appointment period ends
- 11 Oct 2024, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 11 Oct 2024, 13:00 BST
Timeline
15 Dec 2023 → 11 Oct 2024 · 4 dates- Next notice expected15 Dec 2023
- Notice published3 Sept 2024, 17:20 BST
- Admission / appointment period endsperiod end, not a bid countdown11 Oct 2024, 12:00 BST
- Bids opened11 Oct 2024, 13:00 BST
Notice history
3 events · 2 releases on Find a Tender · since 3 Sept 2024- Status changed to active3 Sept 2024, 17:20 BST
- Procurement method changed3 Sept 2024, 17:20 BST
- Deadline published: 11 Oct 2024, 12:00 BST3 Sept 2024, 17:20 BST
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.