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Published 4 Jul 2023, 17:16 BST

Official UK procurement notice

Digital Dictation, Speech Recognition & Outsourced Transcription Services 2

Official notice

Authority: NHS Shared Business Services Limited (NHS & healthcare)

Framework agreement9 lotsServicesOpen procedure
Framework ceiling (notional)£150,000,000total for 9 lots · framework ceiling, not attributable revenue
Submissions closed 11 Oct 2024
Lots 9see the lot list below

What is being bought9 lots · detail below

Published requirement description

NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework/Dynamic Purchasing System (DPS).

NHS Shared Business Services Limited (NHS SBS) intends to put in place a Framework Agreement for the provision of Digital Dictation, Speech Recognition & Outsourced Transcription and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations.

Our Approved Organisation list can be found on:

sbs.nhs.uk/proc-framework-agree… ↗

The Framework/DPS will be structured using the following Lots/Categories;

Lot/Category 1 - Lot 1a - Digital Dictation (Fixed)

Lot/Category 1 - Lot 1b - Digital Dictation (SaaS)

Lot/Category 2 - Lot 2a - Speech Recognition (Fixed)

Lot/Category 2 - Lot 2b - Speech Recognition (SaaS)

Lot/Category 3 - Lot 3 - Outsourced Transcription

Lot/Category 4 - Lot 4 - Combined Solutions

We are committed to working with suppliers who are dedicated to Sustainability and Social Value and there will be a significant weighting on these elements in the tender.

CPV: Computer-related services · Dictating machines · Document management software package · IT software package · Miscellaneous software package and computer systems · Software support services · Typing, word-processing and desktop publishing services · Voice recognition software development services · Voice recognition software package · Voice recorders · Voice-logging system · Word-processing software package

Lots and requirements (9)Procurement structure

9 lots · no lot values published
Lot #1Outsourced Transcription

Lot 3

Services to provide transcription from digital data files to written copy (hard or soft) of the data. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025

Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement

There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also.

A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 3.

Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework.

For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.

Delivery: UK · UK: United Kingdom
Extensions: The Authority will have the option to extend for a further 2 x 12 month periods on completion of the initial 24 month period, giving a total maximum duration of 48 monthsVariant bids: not allowedElectronic catalogue: required
Lot #2Combined Solutions

Lot 4

A combination of the services in all of lots 1a, 1b, 2a, 2b and 3. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025. To be awarded to this lot, Bidders must be successful in being awarded to a minimum of two Lots from Lots 1-3, as per the ITT Documentation.

Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement

There are additional Selection Qualification (SQ), and Bidder Declarations applicable, and bidders are asked to respond to these also. There will be no evaluation of quality, social value or price for Lot 4.

A Framework Agreement will be automatically awarded to Lot 4 to bidders who are successfully awarded to any combination of 2 Lots from Lots 1-3 to supply solutions spanning multiple lots under a single Call-Off. Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.

Delivery: UK · UK: United Kingdom
Extensions: The Authority will have the option to extend for a further 2 x 12 month periods on completion of the initial 24 month period, giving a total maximum duration of 48 monthsVariant bids: not allowedElectronic catalogue: required
Lot #3Digital Dictation (Fixed)Planned

Capital purchase of hardware/software goods and services for Digital Dictation. Lots may be further defined following the outcome of this PIN. The new framework, subject to review and change, is expected to go live shortly after the existing framework (SBS/20/SM/WCC/9423) expires on 15 June 2024.

Delivery: UK
Lot #4Digital Dictation (SaaS)Planned

Pay-as-you-go/price per line cost or software subscription cost for Digital Dictation Services. Lots may be further defined following the outcome of this PIN. The new framework, subject to review and change, is expected to go live shortly after the existing framework (SBS/20/SM/WCC/9423) expires on 15 June 2024.

Delivery: UK
Lot #5Digital Dictation (Fixed)

Lot 1a

Capital purchase of hardware/software goods and services for Digital Dictation. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025

Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement

There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also.

A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 1a.

Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework.

For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.

Delivery: UK · UK: United Kingdom
Extensions: The Authority will have the option to extend for a further 2 x 12 month periods on completion of the initial 24 month period, giving a total maximum duration of 48 monthsVariant bids: not allowedElectronic catalogue: required
Lot #6Digital Dictation (SaaS)

Lot 1b

Pay-as-you-go/price per line cost or software subscription cost for Digital Dictation Services. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025

Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement

There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also.

A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 1b.

Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework.

For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.

Delivery: UK · UK: United Kingdom
Extensions: The Authority will have the option to extend for a further 2 x 12 month periods on completion of the initial 24 month period, giving a total maximum duration of 48 monthsVariant bids: not allowedElectronic catalogue: required
Lot #7Speech Recognition (Fixed)Planned

Capital purchase of hardware/software for additional or stand alone Speech and Voice recognition Services, including ambient and natural language processing technologies. Lots may be further defined following the outcome of this PIN. The new framework, subject to review and change, is expected to go live shortly after the existing framework (SBS/20/SM/WCC/9423) expires on 15 June 2024. II.2.5) Award Criteria

Price is not the only award criterion and all criteria will be stated in the procurement documents.

Delivery: UK
Lot #8Speech Recognition (Fixed)

Lot 2a

Capital purchase of hardware/software for additional or stand alone Speech and Voice recognition Services, including ambient and natural language processing technologies. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025

Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement

There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also.

A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 2a.

Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework.

For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.

Delivery: UK · UK: United Kingdom
Extensions: The Authority will have the option to extend for a further 2 x 12 month periods on completion of the initial 24 month period, giving a total maximum duration of 48 monthsVariant bids: not allowedElectronic catalogue: required
Lot #9Speech Recognition (SaaS)

Lot 2b

Pay-as-you-go/price per line cost or software subscription for additional or stand alone Speech and Voice recognition services including ambient and natural language processing technologies. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025

Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement

There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also.

A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 2b.

Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework.

For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.

Delivery: UK · UK: United Kingdom
Extensions: The Authority will have the option to extend for a further 2 x 12 month periods on completion of the initial 24 month period, giving a total maximum duration of 48 monthsVariant bids: not allowedElectronic catalogue: required

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Lot distribution rule: The Lot structure is indicative at this stage and will be confirmed in any resultant Contract Notice.
Conditions of participation3
  • Suitability

    Conditions to participate are as listed in the ITT documentation

  • Economic & financial standing

    Selection criteria as stated in the procurement documents

  • Technical & professional ability

    Selection criteria as stated in the procurement documents

What this means for your bid
  • “Digital Dictation, Speech Recognition & Outsourced Transcription…” is a framework: the contest is a place on its panel, not a single contract.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
4 Jul 2023, 17:16 BST
Last source update
3 Sept 2024, 17:20 BST
Award evaluation window
11 Oct 2024 – …
Authority reference
SBS10505
FTS notice number
2024/S 000-028196
Classification (CPV)
Computer-related servicesDictating machinesDocument management software packageIT software packageMiscellaneous software package and computer systemsSoftware support servicesTyping, word-processing and desktop publishing servicesVoice recognition software development servicesVoice recognition software packageVoice recorders
+2 moreVoice-logging systemWord-processing software package
Delivery area
UK
Official registry OCID
ocds-h6vhtk-03ded8 Find a Tender

Publisher note: The value provided in 2.6 is only an estimate Based on existing market data and spend on current framework. NHS SBS cannot guarantee to successful Suppliers any business through this Framework Agreement. Spend and volumes may vary throughout the life of the Framework Agreement from the anticipated levels given in this notice.

How it was run

Official notice
Run through: SAP Ariba · Who buys & how to bid on SAP Ariba
Supplier login requiredLanguage: EN
Access & registration note: Free buyer-specific invitations
Appointment period ends
11 Oct 2024, 12:00 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
180 days from the deadline
Bids opened
11 Oct 2024, 13:00 BST
Detailed submission instructions & authority contactsFrom official release

Timeline

15 Dec 2023 → 11 Oct 2024 · 4 dates
  1. Next notice expected
    15 Dec 2023
  2. Notice published
    3 Sept 2024, 17:20 BST
  3. Admission / appointment period endsperiod end, not a bid countdown
    11 Oct 2024, 12:00 BST
  4. Bids opened
    11 Oct 2024, 13:00 BST

Notice history

3 events · 2 releases on Find a Tender · since 3 Sept 2024
  1. Status changed to active
    3 Sept 2024, 17:20 BST
  2. Procurement method changed
    3 Sept 2024, 17:20 BST
  3. Deadline published: 11 Oct 2024, 12:00 BST
    3 Sept 2024, 17:20 BST

Contracting authority & participating public bodies

NHS Shared Business Services Limited

Contracting authorityNHS & healthcarePublic Sector Framework Provider https://www.sbs.nhs.uk/nhs-sbs-about-usHealth GB-COH: 05280446 Three Cherry Tree Lane, Hemel Hempstead, Hertfordshire, UK, HP2 7AHContact name, email Published organisation website ↗

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.