Digital Delivery Partner

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    "title": "Digital Delivery Partner",
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    "description": "To keep pace with evolving customer, societal and economic expectations, manage the growing tax gap, and modernise its workforce and technology to be future fit and continuously improve, HMRC must execute an ambitious transformation agenda. Delivery of our five-year transformation outcomes will be a complex and significant undertaking. This will necessitate a fundamental step change in how we run and change our services in order to transform across the entire organisation and increase our flexibility for the future.\nBy 2029/30, our vision is to operate as a digital first tax and customs administration which enables individuals and businesses to get their tax right and have greater certainty over their tax obligations. To achieve this, we need to deliver a set of outcomes through our transformation portfolio that will modernise our technology estate and ensure our IT systems remain resilient and secure, enable 80%+ of all customer interaction to be digital, bring in £6.5bn additional tax revenue.\nThis significant undertaking will require all parts of our organisation to be more innovative, bold and efficient in how we lead, deliver and embed change.\nWe are looking for a strategic and delivery partner who will support, coach and help us to deliver as we:\n1. Test, Critique and Embed a Service Ownership Model: Support and work with HMRC colleagues to understand the conditions for success, to develop and land our operating model and ways of working and to coach the organisation on the journey to develop user centric, adaptive and iterative services - using HMRC's current transformation challenges to implement a different approach.\n2. Land iterative change effectively and efficiently: Increasing the capacity for, and quality of, change by implementing iterative improvements.\n3. Increase our capability working side-by-side with HMRC colleagues to deliver agreed pieces of our backlog.\n4. Implement new, AI-driven, and digital iterative ways of working: Accelerate end-to-end changes across various project sizes and complexities.\n5. Upskill and educate: Ensure that leadership and teams are equipped to drive and support the transformation agenda, providing learning and skills to embrace digital and new ways of working and setting the tone for the required cultural change.\n6. Provide strategic leadership support for transformation: Partner HMRC's Executive Committee and senior leadership community to institute new ways of working, and foster a culture that enables agile, innovative approaches to designing and running services to thrive. Advise and help ExCom to deliver on opportunities to address structural organisational design opportunities that would accelerate the pace of change. Provide expert strategic advice on an ad hoc basis to both the Exchequer Secretary and the Permanent Secretaries on Digital Transformation, AI and how to deliver user driven change at pace.\nAnd ultimately ensure that we deliver on our ambitious plans.",
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      "id": "GB-COH-09819399",
      "name": "PUBLIC DIGITAL LIMITED",
      "roles": [
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      "address": {
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        "country": "GB",
        "locality": "London",
        "postalCode": "E2 8DD",
        "countryName": "United Kingdom",
        "streetAddress": "9 Perserverance Works"
      },
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  "date": "2025-08-29T08:07:00+01:00",
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        "status": "complete"
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    ],
    "title": "V2 Digital Delivery Partner",
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    "description": "HMRC will hold a briefing event for all interested parties on 28 April. Attendance requires signing of a Non-Disclosure Agreement (NDA) in advance. \nTo keep pace with evolving customer, societal and economic expectations, manage the growing tax gap, and modernise its workforce and technology to be future fit and continuously improve, HMRC must execute an ambitious transformation agenda. Delivery of our five-year transformation outcomes will be a complex and significant undertaking. This will necessitate a fundamental step change in how we run and change our services in order to transform across the entire organisation and increase our flexibility for the future. \nBy 2029/30, our vision is to operate as a digital first tax and customs administration which enables individuals and businesses to get their tax right and have greater certainty over their tax obligations. To achieve this, we need to deliver a set of outcomes through our transformation portfolio that will modernise our technology estate and ensure our IT systems remain resilient and secure, enable 80%+ of all customer interaction to be digital, bring in £6.5bn additional tax revenue. \nThis significant undertaking will require all parts of our organisation to be more innovative, bold and efficient in how we lead, deliver and embed change. \nWe are looking for a strategic and delivery partner who will support, coach and help us to deliver as we: \n1. Test, Critique and Embed a Service Ownership Model: Support and work with HMRC colleagues to understand the conditions for success, to develop and land our operating model and ways of working and to coach the organisation on the journey to develop user centric, adaptive and iterative services - using HMRC's current transformation challenges to implement a different approach. \n2. Land iterative change effectively and efficiently: Increasing the capacity for, and quality of, change by implementing iterative improvements. \n3. Increase our capability working side-by-side with HMRC colleagues to deliver agreed pieces of our backlog. \n4. Implement new, AI-driven, and digital iterative ways of working: Accelerate end-to-end changes across various project sizes and complexities. \n5. Upskill and educate: Ensure that leadership and teams are equipped to drive and support the transformation agenda, providing learning and skills to embrace digital and new ways of working and setting the tone for the required cultural change. \n6. Provide strategic leadership support for transformation: Partner HMRC's Executive Committee and senior leadership community to institute new ways of working, and foster a culture that enables agile, innovative approaches to designing and running services to thrive. Advise and help ExCom to deliver on opportunities to address structural organisational design opportunities that would accelerate the pace of change. Provide expert strategic advice on an ad hoc basis to both the Exchequer Secretary and the Permanent Secretaries on Digital Transformation, AI and how to deliver user driven change at pace. \nAnd ultimately ensure that we deliver on our ambitious plans.",
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{
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  "date": "2025-05-29T15:12:55+01:00",
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                  "weight": "percentageExact"
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              "description": "Participation in this tender will be restricted to the providers who best demonstrate their technical capability to deliver the requirement.\nIt is mandatory for any interested suppliers to register on the new CENTRAL DIGITAL PLATFORM which is part of the enhanced Find a Tender Service.\nHMRC welcomes interest from all suitable suppliers, particularly SMEs and VCSEs."
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      "features": "An initial Supplier Qualification stage will be conducted to shortlist capable suppliers. This will involve completion of a Selection Questionnaire and response to a number of case studies.\nShortlisted suppliers will then be invited to submit a response to an Invitation To Submit Initial Tender (ITSIT).\nFollowing receipt of the ITSIT, The Authority reserves the right to further shortlist before entering a period of Negotiation should the stage be deemed appropriate."
    },
    "amendments": [
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        "description": "Extension of submission deadline of the live tender from 10:00am 3rd June to 10:00am 13th June 2025."
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    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2025-08-01T23:59:59+01:00"
    },
    "description": "To keep pace with evolving customer, societal and economic expectations, manage the growing tax gap, and modernise its workforce and technology to be future fit and continuously improve, HMRC must execute an ambitious transformation agenda. Delivery of our five-year transformation outcomes will be a complex and significant undertaking. This will necessitate a fundamental step change in how we run and change our services in order to transform across the entire organisation and increase our flexibility for the future.\nBy 2029/30, our vision is to operate as a digital first tax and customs administration which enables individuals and businesses to get their tax right and have greater certainty over their tax obligations. To achieve this, we need to deliver a set of outcomes through our transformation portfolio that will modernise our technology estate and ensure our IT systems remain resilient and secure, enable 80%+ of all customer interaction to be digital, bring in £6.5bn additional tax revenue.\nThis significant undertaking will require all parts of our organisation to be more innovative, bold and efficient in how we lead, deliver and embed change.\nWe are looking for a strategic and delivery partner who will support, coach and help us to deliver as we:\n1. Test, Critique and Embed a Service Ownership Model: Support and work with HMRC colleagues to understand the conditions for success, to develop and land our operating model and ways of working and to coach the organisation on the journey to develop user centric, adaptive and iterative services - using HMRC's current transformation challenges to implement a different approach.\n2. Land iterative change effectively and efficiently: Increasing the capacity for, and quality of, change by implementing iterative improvements.\n3. Increase our capability working side-by-side with HMRC colleagues to deliver agreed pieces of our backlog.\n4. Implement new, AI-driven, and digital iterative ways of working: Accelerate end-to-end changes across various project sizes and complexities.\n5. Upskill and educate: Ensure that leadership and teams are equipped to drive and support the transformation agenda, providing learning and skills to embrace digital and new ways of working and setting the tone for the required cultural change.\n6. Provide strategic leadership support for transformation: Partner HMRC's Executive Committee and senior leadership community to institute new ways of working, and foster a culture that enables agile, innovative approaches to designing and running services to thrive. Advise and help ExCom to deliver on opportunities to address structural organisational design opportunities that would accelerate the pace of change. Provide expert strategic advice on an ad hoc basis to both the Exchequer Secretary and the Permanent Secretaries on Digital Transformation, AI and how to deliver user driven change at pace.\nAnd ultimately ensure that we deliver on our ambitious plans.",
    "tenderPeriod": {
      "endDate": "2025-06-13T10:00:00+01:00"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "This procurement will be conducted by way of an eSourcing event using HMRC's SAP Ariba eSourcing Portal. Please ensure you are registered with the eSourcing Portal to gain access to the procurement documentation when it is released which will contain full details of the requirement.\nIf you are not already registered, the registration link is: http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration\nAs part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gov.uk (after first checking your spam in-box) notifying non-receipt and confirming when your registration request was first made.\nOnce you have obtained 'your organization's account ID' number, please email stephen.shaw@hmrc.gov.uk and copy in robert.carline@hmrc.gov.uk with your:\n• Contract title and Reference\n• Your organisation's HMRC SAP Ariba account ID\n• Your organisation name\n• Your name\n• Your email address\n• Your telephone number.\nOnce you have complied with the foregoing you will receive an e-mail confirming access to the procurement event.\nFurther information about HMRC's procurement tool SAP Ariba, a Suppliers Guide and general information about supplying to HMRC is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm\nIf you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PVMW-8599-JZNJ",
      "name": "HM Revenue & Customs",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "country": "GB",
        "locality": "London",
        "postalCode": "SW1A 2BQ",
        "countryName": "United Kingdom",
        "streetAddress": "100 Parliament Street"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PVMW-8599-JZNJ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Steve Shaw",
        "email": "Stephen.shaw@hmrc.gov.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}