DFH Home Ownership Scheme Delivery and Shared Equity Aftersales

Service Summary The Scottish Government requires a Service Provider to deliver the administration of shared equity home ownership schemes and associated aftersales services across Scotland. The Services comprise the administration of the Open Market Shared Equity Scheme (OMSE), the First Homes Fund (FHF), and Shared Equity Aftersales services relating to both current and legacy Scottish Government shared equity schemes. The Service Provider shall deliver an integrated service which supports applicants, buyers, homeowners and stakeholders throughout the application, purchase and aftersales journey. Services shall be delivered in accordance with the relevant scheme administrative procedures, Scottish Government policy requirements and the requirements of this Contract. The Services are organised into the following service areas: Application Scheme Administration Administration of the Open Market Shared Equity Scheme (OMSE) and First Homes Fund (FHF), including scheme-specific requirements, affordability assessments, application processing and funding administration. Shared Equity Aftersales Administration of aftersales transactions for properties where Scottish Ministers retain an equity stake, including property sales, tranching-up, remortgages, additional secured lending, title changes and other transactions governed by the relevant scheme procedures. Customer Service and Communications Provision of customer-facing services, including telephone, email, website and online application channels, together with support and guidance for applicants, buyers and homeowners. Systems and Information Management Provision and maintenance of systems required to support service delivery, including case management, document management, management information, and the use of the Housing and Regeneration Programmes (HARP) system where required. Contract Management and Reporting Provision of contract management, performance monitoring, financial administration, management information and reporting services. Mobilisation and Transition Management of service mobilisation, transition from the incumbent provider and end-of-contract transition arrangements. The detailed requirements for each service area are set out in the Specifications of Requirements . Additional information: It should be noted that this contract is demand-led therefore, no level of spend is guaranteed over the term of the resulting contract agreement.