Official UK procurement notice
Development of Customer Mobile Application
Authority: Great Places Housing Group (Housing)
What is being bought
Published requirement descriptionGreat Places seeks to develop a Customer mobile application to complement and extend the capabilities of the existing Customer Portal. This application will serve as a new digital channel for customers. It will enable customers to manage their housing-related services more conveniently from their mobile devices, including rent payments, repair requests and accessing documents.
The eventual contract will cover the delivery of core self-service functionalities including: secure customer authentication; ability to view and update personal details and preferences; access to rent statements and arrears; raising, tracking and managing repair requests with appointment booking; submitting and updating Equality, Diversity and Inclusion (EDI) data; accessing documents from the document management system; secure two-way messaging and reminders; reporting anti-social behaviour and environmental issues; and providing feedback and survey responses. The solution must integrate in real-time with our existing systems, comply with accessibility standards (e.g. WCAG), and meet security and data protection requirements. The partner will be expected to provide implementation, integration, testing, training, and post go-live support services, with a roadmap for future enhancements to extend functionality beyond the MVP.
CPV: IT services: consulting, software development, Internet and support · Industry specific software package · Miscellaneous software package and computer systems
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 10 Oct 2025, 14:47 BST
- Last source update
- 10 Oct 2025, 14:47 BST
- FTS notice number
2025/S 000-064230- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05ace6Find a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
10 Oct 2025 → 1 Apr 2026 · 3 dates- Planning notice published382 days ago10 Oct 2025, 14:47 BST
- Market engagement361 days ago31 Oct 2025, 23:59 GMT
A Preliminary Market Engagement (PME) UK2 Notice has been issued with the following objectives:
1 - Identify suppliers in the market, to help establish whether Direct Award route is viable
2 - Understand costs for both off-the-shelf and bespoke customer applications
3 - Understand integration options for existing applications
The eventual contract scope is at this stage not yet fully determined. However it is likely to include:
- Delivery of a Minimum Viable Product (MVP) Customer Application based on agreed functionalities
- Enhancement of operational efficiency by providing improved self-service functionality
We invite suppliers to complete an online survey, accessible via desktop or mobile:
forms.office.com/e/ApNM70TDgf ↗
The survey should take approximately 15-20 minutes to complete.
Responses are anonymous by default, but you may leave your contact details if you wish to be notified when if a tender is published or to be contacted for further pre-market engagement.
Respondents must declare any actual, potential or perceived conflicts of interest.
Deadline for responses: 31st October 2025
Great Places reserves the right to extend this deadline at its discretion.
Great Places reserves the right to conduct additional pre-market engagement not described in this notice to help meet the objectives of the PME. For example, this may include demonstrations, presentations, phone calls, follow up surveys etc.
This notice is issued in accordance with Sections 16 and 17 of the Procurement Act 2023 and is for preliminary market engagement only.
Whilst it is not a call for competition, it will help to shape whether a Direct Award route is feasible, and may not result in a competitive tendering procedure.
- Contract starts210 days ago1 Apr 2026, 00:00 BST
Notice history
1 event · 1 release on Find a Tender- Preliminary market engagement notice published10 Oct 2025, 14:47 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender