Development of Customer Mobile Application

{
  "id": "064230-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-10-10T14:47:06+01:00",
  "ocid": "ocds-h6vhtk-05ace6",
  "buyer": {
    "id": "GB-MPR-30045R",
    "name": "Great Places Housing Group Limited"
  },
  "tender": {
    "id": "ocds-h6vhtk-05ace6",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2028-03-31T23:59:59+01:00",
          "startDate": "2026-04-01T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48100000",
            "scheme": "CPV",
            "description": "Industry specific software package"
          },
          {
            "id": "48900000",
            "scheme": "CPV",
            "description": "Miscellaneous software package and computer systems"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Development of Customer Mobile Application",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Great Places seeks to develop a Customer mobile application to complement and extend the capabilities of the existing Customer Portal. This application will serve as a new digital channel for customers. It will enable customers to manage their housing-related services more conveniently from their mobile devices, including rent payments, repair requests and accessing documents.\nThe eventual contract will cover the delivery of core self-service functionalities including: secure customer authentication; ability to view and update personal details and preferences; access to rent statements and arrears; raising, tracking and managing repair requests with appointment booking; submitting and updating Equality, Diversity and Inclusion (EDI) data; accessing documents from the document management system; secure two-way messaging and reminders; reporting anti-social behaviour and environmental issues; and providing feedback and survey responses. The solution must integrate in real-time with our existing systems, comply with accessibility standards (e.g. WCAG), and meet security and data protection requirements. The partner will be expected to provide implementation, integration, testing, training, and post go-live support services, with a roadmap for future enhancements to extend functionality beyond the MVP.",
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-MPR-30045R",
      "name": "Great Places Housing Group Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD33",
        "country": "GB",
        "locality": "Manchester",
        "postalCode": "M21 7QP",
        "countryName": "United Kingdom",
        "streetAddress": "2a Derwent Avenue"
      },
      "details": {
        "url": "https://www.greatplaces.org.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "30045R",
        "scheme": "GB-MPR"
      },
      "contactPoint": {
        "email": "procurement@greatplaces.org.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PRYW-1616-TVYT",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "064230-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/064230-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-10-10T14:47:06+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-10-31T23:59:59Z",
        "description": "A Preliminary Market Engagement (PME) UK2 Notice has been issued with the following objectives:\n1 - Identify suppliers in the market, to help establish whether Direct Award route is viable\n2 - Understand costs for both off-the-shelf and bespoke customer applications\n3 - Understand integration options for existing applications\nThe eventual contract scope is at this stage not yet fully determined. However it is likely to include:\n1.\tDelivery of a Minimum Viable Product (MVP) Customer Application based on agreed functionalities\n2.\tEnhancement of operational efficiency by providing improved self-service functionality \nWe invite suppliers to complete an online survey, accessible via desktop or mobile: \nhttps://forms.office.com/e/ApNM70TDgf\nThe survey should take approximately 15-20 minutes to complete. \nResponses are anonymous by default, but you may leave your contact details if you wish to be notified when if a tender is published or to be contacted for further pre-market engagement.\nRespondents must declare any actual, potential or perceived conflicts of interest.\nDeadline for responses: 31st October 2025\nGreat Places reserves the right to extend this deadline at its discretion.\nGreat Places reserves the right to conduct additional pre-market engagement not described in this notice to help meet the objectives of the PME. For example, this may include demonstrations, presentations, phone calls, follow up surveys etc. \nThis notice is issued in accordance with Sections 16 and 17 of the Procurement Act 2023 and is for preliminary market engagement only. \nWhilst it is not a call for competition, it will help to shape whether a Direct Award route is feasible, and may not result in a competitive tendering procedure."
      }
    ]
  },
  "initiationType": "tender"
}