Official UK procurement notice
Debt Collection Services - Live Debt
Authority: Dwr Cymru Cyfyngedig (Public body)·Consortium: 2 public authorities
What is being bought3 lots · detail below
Published requirement descriptionDCC is seeking an agency to provide Debt Collection Services - Live Debt. The agency will specialise in retrieving money owed by DCC’s customers.
DCC will send unrecovered customer debt (domestic and commercial) to the agency once internal processes have been exhausted, or where it is considered that this has the best prospect of recovery.
The agency will deliver the services and quality performance DCC requires for its customers, including identifying affordability issues, encouraging customer take-up of appropriate tariffs and commit to activity and quality performance metrics.
CPV: Collection agency services
How this framework works
From the published notice- Bids received
- 11 bids on the busiest of 2 lots · 2 suppliers appointed
Lots and requirements (3)Procurement structure
3 lots · no lot values published · same evaluation weights on every lotLot #1Live Debt 1st PlacementAwarded
Debt Collection Services - Live Debt
Lot #2Live Debt 2nd PlacementAwarded
Debt Collection Services - Live Debt
Lot #3Lot 3: Specialist Debt Collection
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (7)
- Company Information and Staff: 15%
- Audits & Quality Checks: 10%
- Service: 20%
- Performance: 10%
- Implementation and Data Checks: 15%
- Rate Methodology: 10%
- Commission Rates: 20%
Published award criteria (7)
- Company Information and Staff: 15
- Audits & Quality Checks: 10
- Service: 20
- Performance: 10
- Implementation and Data Checks: 15
- Commission Rates: 20
- Rate Methodology: 10
- Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
- “Debt Collection Services - Live Debt” is a framework: the contest is a place on its panel, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 10 Dec 2021, 22:45 GMT
- Last source update
- 23 Jan 2023, 13:40 GMT
- Authority reference
DCWW1427- FTS notice number
2023/S 000-002009- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03001bFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: Participation instructions — how to express interest in this opportunity. 1) Register your organisation on the DCC eSourcing Portal (this is only required once so please check whether there is an existing account registered for your organisation — multiple users can be added as required); 2) Express an interest in the opportunity: — log in to the portal with your username and password, — click the 'PQQs/ ITTs Open to all Suppliers' link, — click on the relevant PQQ/ ITT to access the content, — click the 'Express Interest' button at the top of the page — this will move the PQQ/ ITT into your 'My PQQs/ITTs' page (this is a secure area reserved for your projects only), — you can now access any attachments by clicking 'Attachments' in the 'PQQ/ ITT details' box. 3) Responding to the Opportunity — click 'My Response' under 'PQQ/ ITT details'. You can choose to 'Create response' or 'Decline to Respond', — you can now use the messaging function to communicate with the buyer and seek any clarification, — note the deadline for completion and follow the onscreen instructions to complete your response — there may be a mixture of online and offline actions for you to perform, — you must then submit your reply using the 'Submit Response' button at the top of the page. Please Note the following — you must download the documents yourself after you have expressed interest, they will not be sent to you, — expressions of Interest will ONLY be accepted through the eSourcing Portal — all documentation must be returned electronically via the eSourcing Portal, — if you require any further assistance please consult the online help, or contact the eSourcing helpdesk using the contract information provided on the home page.
How it was run
Official notice- Appointment period ends
- 14 Jan 2022, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
Timeline
14 Jan 2022 → 23 Jan 2023 · 2 dates- Admission / appointment period endsperiod end, not a bid countdown14 Jan 2022, 12:00 GMT
- Notice published23 Jan 2023, 13:40 GMT
Notice history
2 events · 2 releases on Find a Tender · since 23 Jan 2023- Status changed to complete23 Jan 2023, 13:40 GMT
- Buyer details updated23 Jan 2023, 13:40 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast4 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
All 4 of these contracts carry the same published figure, £937,500, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.
Live Debt 1st Placement
- Signed
- 29 Apr 2022
- Value
- ceiling above
- Status
- active
Live Debt 1st Placement
- Signed
- 29 Apr 2022
- Value
- ceiling above
- Status
- active
Live Debt 2nd Placement
- Signed
- 29 Apr 2022
- Value
- ceiling above
- Status
- active
Live Debt 2nd Placement
- Signed
- 29 Apr 2022
- Value
- ceiling above
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Live Debt 1st Placement | 11bids · 11 electronic · 11 from abroad | 11 | — | — |
| 2 · Live Debt 2nd Placement | 10bids · 10 electronic · 10 from abroad | 10 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- Dwr Cymru Cyfyngedig (Welsh Water)Review body
- Dwr Cymru Welsh WaterReview body
Framework contractors & participating bidders
3 commercial parties on the notice- Advantis Credit LtdFramework contractor
- Orbit Credit Services LtdFramework contractor
- Orbit Credit Services LtdFramework contractor
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria