DDaT25529 - IT Service Desk Software

Official notice

Procurement agent: UK Research and Innovation·On behalf of: UKSBS

Below threshold - without competition

Sectors: Software Packages & ERP (48) Delivery: UK

Awarded value£23,504published contract · exc. VAT

Awarded 8 Dec 2025no call for competition

Awarded to Zoho Corporation Limited

What is being bought

Published requirement description

***** THIS IS A CONTRACT DETAILS NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded without a competitive procurement exercise. UK Research and Innovation had a requirement for the provision of IT Service Desk Software.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: UK

48000000 Software package and information systems

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - without competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 16 Dec 2025, 13:11 GMT
Last source update: 16 Dec 2025, 13:11 GMT
Authority reference: DDaT25529 - IT Service Desk Software
FTS notice number: 2025/S 000-083356
Latest notice: Contract details notice (UK7)
Delivery area: UK
Official registry OCID: ocds-h6vhtk-05f6b4 Find a Tender

Notice history

1 event · 1 release on Find a Tender

Contract details notice published
16 Dec 2025, 13:11 GMT
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £23,5041 contract exc. VAT

Contracts signed 1latest 8 Dec 2025

Awarded to	Value	Date	Status
Zoho Corporation Limited	£23,504 †	—	Awarded

Contracts

DDaT25529 - IT Service Desk Software · Zoho Corporation Limited
Signed
8 Dec 2025
Value
£23,504
Period
8 Dec 2025 – 6 Dec 2026
Status
active

Contracting authority & participating public bodies

3 public bodies on the notice

UK Research and Innovation

Procurement agentPublic authority - central government GB-PPON: PDQJ-7126-JDHG Polaris House, North Star Avenue, Swindon, South West, SN2 1FLContact email

Clients of the procurement agent

UKSBSBeneficiary authority
UK Shared Business Services LtdProcess contact pointProcuring entityShared service ProviderGB-PPON: PMPN-7535-GNTG Swindon, South WestContact email

Bidders & participating suppliers

1 commercial party on the notice

ZOHO CORPORATION LIMITEDAwarded supplierGB-COH: 13424508GB-PPON: PWCH-5637-MCNJ Suite 1.09, Challenge House Sherwood Drive, Milton Keynes, South East, MK3 6DPContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender16 Dec 2025, 13:11 GMT