Find a TenderAwarded
Published 20 Jun 2023, 11:52 BST

Official UK procurement notice

DBC (SF) Community Alarm Call-Monitoring and Response Service

Official notice

Authority: Dacorum Borough Council (Local council)

ServicesOpen procedure
Published estimate£728,000exc. VAT57.6% below published estimate
Submissions closed 25 Jul 2023awarded 2 Oct 2024
Awarded to Tunstall Healthcare (UK) Limited

What is being bought

Published requirement description

Dacorum Borough Council provides lifeline services to tenants living in Dacorum in general needs accommodation and to private home owners, this includes a Community Alarm call monitoring and response service to enable the tenants to continue living independently. The current service provides the following support to:

  • Service users in 28 category 2 supported housing schemes amounting to 1701 connections
  • Dispersed service users in category 1 properties including 127 service users in council general needs properties and 372 service users in private rented or owned properties totalling 1060 connections
  • 39 of the above numbers are relinquished tenants (within categories 1 and 2) these are registered contacts with the service provider but make little or no demand on the call monitoring service. The full specification is included in the Part B tender document.

CPV: Alarm-monitoring services · Other community, social and personal services

The lotProcurement structure

single lot · value published
Lot #1Community Alarm Call-Monitoring and Response ServiceAwardedPublished value£728,000

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
  • Price
Conditions of participation2
  • Suitability
    • Pass on all exclusion question of the Supplier Selection Questionnaire;
    • Evidence of a relevant accreditation -Telecare Services Association accreditation (or similar) and /or is working towards a Quality Standard Accreditation;
    • A credible Business Continuity Plan is in place.
  • Economic & financial standing
    • A financial assessment will be carried out on the winning bidder prior to award (you may be asked to provide copies of accounts at a later date).

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
20 Jun 2023, 11:52 BST
Last source update
22 Oct 2024, 11:08 BST
Award evaluation window
25 Jul 2023 – …
Authority reference
CPU00497
FTS notice number
2024/S 000-034097
Classification (CPV)
Alarm-monitoring servicesOther community, social and personal services
Delivery area
East of England (UKH23)
Official registry OCID
ocds-h6vhtk-03d7d9 Find a Tender
Review and risk notes
Review procedure

The Authority will incorporate a minimum 10 calendar day standstill period starting from the date when the contract award was notified to bidders. Tenderers have a right of appeal within the Public Contract Regulations 2015.

How it was run

Official notice
Run through: In-tend · Who buys & how to bid on In-tend
Supplier login requiredLanguage: EN
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
Submission deadline
25 Jul 2023, 12:00 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bids opened
25 Jul 2023, 12:00 BST
Detailed submission instructions & authority contactsFrom official release

Timeline

25 Jul 2023 → 22 Oct 2024 · 3 dates
  1. Submission deadline
    25 Jul 2023, 12:00 BST
  2. Bids opened
    25 Jul 2023, 12:00 BST
  3. Notice published
    22 Oct 2024, 11:08 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    22 Oct 2024, 11:08 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £308,4561 contract exc. VAT
Bids received 5
Contracts signed 1latest 2 Oct 2024
Awarded toValueDateStatus
Tunstall Healthcare (UK) Limited£308,456 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
5bids · 5 electronic0——

Contracting authority & participating public bodies

Dacorum Borough Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services The Forum, The Marlowes, Hemel Hempstead, East of England, HP1 1DNContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Centre for Effective Dispute Resolution (CEDR)Mediation body LondonContact email, phone
  • Royal Courts of JusticeReview body LondonContact phone

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.