Daytime Wellbeing Hub and Evening Safe Haven

{
  "id": "033845-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 1,
        "measure": "smeBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-04-14T15:01:57+01:00",
  "ocid": "ocds-h6vhtk-06822b",
  "buyer": {
    "id": "GB-NHS-T6Y0W",
    "name": "NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD"
  },
  "awards": [
    {
      "id": "033845-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02611510",
          "name": "Suffolk Mind"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-06822b",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Daytime Hub (10-4pm) The hub offers day-time support for a range of mental health problems and for episodes of mental distress.  It will be based in a static facility, providing a range of activities, advice, information and support.  It will use a navigation and enabling approach, to empower people to stay well in their community and at home.\nSafe Haven (Evening support) 6pm-10pm The Safe Haven offers sanctuary for people experiencing mental ill-health and mental distress.  It will offer a calm and safe space, providing practical and emotional support, which can be used as an alternative to admission if appropriate. Includes de-escalate users in crisis and seek support from other services in dealing with critical incidents and provide support in accessing other support services. An appropriate plan of care for the evening will be agreed with the person at assessment.  Expectations will be managed so that all people will go home when the hub closes for the evening.  A short-term care plan will be agreed to cover the period immediately following the person's use of the Safe Haven. An appointment will be made for the following day at the Wellbeing Hub to review the plans made the previous night.\n•\tThe aim of this crisis alternative service is to establish a Daytime Wellbeing Hub and Evening Safe Haven model that sits at the heart of the community and operates a safe and friendly environment.  The Safe Haven will work closely with 111, Police, Ambulance and A&E to support people, where the hub is a more appropriate venue.\nThe objectives of this crisis alternative service is to:\n•\tOffer day-time support for a range of mental health problems and for episodes of mental distress, to be based in a static facility, providing advice and information. \n•\tOffer an evening support for people who are in crisis (self-defined) and an alternative to admission to statutory services. \n•\tUse a social navigation and enabling approach, to empower people to stay well in their community and at home, rather than employing a more traditional 'problem-solving' approach. \n•\tOffer sanctuary for people experiencing mental ill-health and mental distress.  It will include a calm and safe space, providing practical and emotional support, which can be used as an alternative to admission if appropriate. \n•\tUse existing Crisis response triage telephone lines that will receive all referrals to the Safe Haven in the evening. \n•\tTo work in partnership with the local Mental Health NHS provider (Norfolk and Suffolk Foundation Trust) to develop protocols and a standard operating procedure, with the guarantee that the Mental Health provider will provide clinical oversight of the hub model, offering advice, support, and formal triage and assessment.\n•\tLink to the existing support services; Suffolk Community Connector Network, Suffolk Night owls and the Crisis Response Service support telephone line to support people who present as being in crisis and help to de-escalate. \n•\tCreate links to other day time services for people with complex emotional needs and provide space and venues in rural locations through a hub and spoke model (daytime only).\n•\tCreate a seamless peer support model working alongside the local Mental Health NHS provider (Norfolk and Suffolk Foundation Trust) to provide employment and volunteering opportunities.\nThe NHS Standard Contract Service Variation will run from 1st March 2026 through to 31st March 2027. This aligns with the existing full review of the crisis alternative services and population needs that is in progress.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "100"
            },
            {
              "type": "price",
              "description": "0"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKH14"
          }
        ]
      }
    ],
    "title": "Daytime Wellbeing Hub and Evening Safe Haven",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Establish a Daytime Wellbeing Hub and Evening Safe Haven model that sits at the heart of the community and operates a safe and friendly environment.  There will be very limited evidence of an association with statutory services and as such the environment, and everything associated with it, shall be psychologically informed - in line with Psychologically Informed Environment (PIE) principles and following the THRIVE model",
    "classification": {
      "id": "85100000",
      "scheme": "CPV",
      "description": "Health services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "The procurement falls outside the scope of application of the regulations.\nThis contract has been awarded under the urgent circumstances provision of the Provider Selection Regime (PSR). This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.  This award is being made urgently and the reason for the urgency was not foreseen by the ICB for the reasons outlined within this notice.  This award is being made in order to prevent risk to patient and public safety, and the ICB is not able to satisfy the requirements of regulations 6 - 13 for the reasons outlined below.\nThe award is needed urgently as the current provider (Access Community Trust) has gone into administration and can no longer provide wellbeing, mental health and crisis support services for the Suffolk/Norfolk population.\nThe ICB urgently wishes to maintain this activity, and the wellbeing, mental health and crisis avoidance outcomes it promotes for residents of Suffolk.\nSuffolk Mind who are already delivering Suffolk Night Owls and Waves and are a key delivery partner in the VCFSE mental health pathway.  They can do this with close to immediate effect.   \nThe contract will run from 1st March 2026 - 31st March 2027.\nAward decision-maker: -\nDesignate Deputy Chief Executive and Executive Director of Strategy, Digital and Commissioning\nNHS Suffolk and North East Essex Integrated Care Board and NHS Norfolk and Waveney Integrated Care Board \nDate of approval: - 9th March 2026\n•\tNo conflicts of interest, or potential conflicts of interest, were declared by any decision makers.\nFor the avoidance of doubt the initial contract was awarded by NHS Suffolk and North East Essex ICB",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_EXTREME_URGENCY",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "Extreme urgency brought about by events unforeseeable for the contracting authority/entity and in accordance with the strict conditions stated in the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-NHS-T6Y0W",
      "name": "NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH15",
        "locality": "Norwich",
        "postalCode": "NR12DH",
        "countryName": "United Kingdom",
        "streetAddress": "County Hall, Martineau Lane"
      },
      "details": {
        "url": "https://www.norfolkandsuffolk.icb.nhs.uk/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "id": "T6Y0W",
        "scheme": "GB-NHS",
        "legalName": "NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD"
      },
      "contactPoint": {
        "email": "procurement@snee.nhs.uk"
      }
    },
    {
      "id": "GB-COH-02611510",
      "name": "Suffolk Mind",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKH14",
        "locality": "Felixstowe",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "02611510",
        "scheme": "GB-COH",
        "legalName": "Suffolk Mind"
      }
    },
    {
      "id": "GB-FTS-179986",
      "name": "NHS Norfolk and Suffolk Integrated Care Board",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Norwich",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "NHS Norfolk and Suffolk Integrated Care Board"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "033845-2026-1",
      "value": {
        "amount": 413867,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "033845-2026-1",
      "dateSigned": "2026-03-09T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}