Customer Satisfaction Survey (TfL 96997)

{
  "id": "016993-2026",
  "tag": [
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  "date": "2026-02-25T15:20:30Z",
  "ocid": "ocds-h6vhtk-065c4d",
  "buyer": {
    "id": "GB-FTS-17506",
    "name": "Transport for London"
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      "id": "016993-2026-CW87422-1",
      "title": "Customer Satisfaction Survey (TfL 96997)",
      "status": "active",
      "suppliers": [
        {
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          "name": "Verian Group UK Limited"
        }
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        "hasOptions": false,
        "description": "A contract for the continuous service of customer satisfaction surveys, of a supplier to take responsibility for the management and development of the Customer Satisfaction Surveys (CSS). The supplier will provide data tables and quarterly analysis reports which are shared widely across the business, including with ExCo. Scores obtained through the CSS are used in the operational scorecards and can be used to identify areas of customer service which needs to be improved across our network.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "type": "quality",
              "description": "60%"
            },
            {
              "name": "Social value",
              "type": "quality",
              "description": "10%"
            },
            {
              "name": "Financial",
              "type": "cost",
              "description": "30%"
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    "items": [
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        "relatedLot": "1",
        "deliveryAddresses": [
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            "region": "UK"
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    ],
    "title": "Customer Satisfaction Survey  (TfL 96997)",
    "status": "complete",
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      "id": "32014L0024",
      "scheme": "CELEX"
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    "classification": {
      "id": "73110000",
      "scheme": "CPV",
      "description": "Research services"
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    "procurementMethodRationale": "Call-off from the CCS RM6126 DPS - Under PCR2015.\nCategories were filtered by selection available on the CCS. \nAll suppliers were sent an early market engagement to complete and would allow us registerthem on SAP Ariba.\nAn expression of interest was then sent out to all suppliers to allow us register them on SAP Ariba.",
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        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
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      "id": "GB-FTS-17506",
      "name": "Transport for London",
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      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "E201JN",
        "countryName": "United Kingdom",
        "streetAddress": "5 Endeavour Square"
      },
      "details": {
        "url": "https://tfl.gov.uk/",
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      "identifier": {
        "legalName": "Transport for London",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Omega Ijie",
        "email": "omegaijie@tfl.gov.uk"
      }
    },
    {
      "id": "GB-COH-13663077",
      "name": "Verian Group UK Limited",
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        "supplier"
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      "address": {
        "region": "UK",
        "locality": "London",
        "countryName": "United Kingdom"
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      "identifier": {
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        "scheme": "GB-COH",
        "legalName": "Verian Group UK Limited"
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    },
    {
      "id": "GB-FTS-6187",
      "name": "Transport for London",
      "roles": [
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      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Transport for London"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "016993-2026-CW87422-1",
      "title": "Customer Satisfaction Survey (TfL 96997)",
      "status": "active",
      "awardID": "016993-2026-CW87422-1",
      "dateSigned": "2026-02-18T00:00:00Z"
    }
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  "initiationType": "tender"
}