Official UK procurement notice
Customer Satisfaction Survey (TfL 96997)
Authority: London Underground Limited (Public body)
What is being bought
Published requirement descriptionCall off from CCS RM6126 - Research and Insights DPS
CPV: Research services
The lotProcurement structure
single lot · no lot value publishedLot #1A contract for the continuous service of customer satisfaction surveys, of a supplier…Awarded
A contract for the continuous service of customer satisfaction surveys, of a supplier to take responsibility for the management and development of the Customer Satisfaction Surveys (CSS). The supplier will provide data tables and quarterly analysis reports which are shared widely across the business, including with ExCo. Scores obtained through the CSS are used in the operational scorecards and can be used to identify areas of customer service which needs to be improved across our network.
Procedure terms & legal framework
From the official record- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 25 Feb 2026, 15:20 GMT
- Last source update
- 25 Feb 2026, 15:20 GMT
- Authority reference
TfL 96997 - WS2646669456- FTS notice number
2026/S 000-016993- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-065c4dFind a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
Call-off from the CCS RM6126 DPS - Under PCR2015.
Categories were filtered by selection available on the CCS.
All suppliers were sent an early market engagement to complete and would allow us registerthem on SAP Ariba.
An expression of interest was then sent out to all suppliers to allow us register them on SAP Ariba.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Verian Group UK Limited | — | — | Awarded |
Contracts
Customer Satisfaction Survey (TfL 96997) · Verian Group UK Limited
- Signed
- 18 Feb 2026
- Value
- —
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| A contract for the continuous service of customer satisfaction surveys, of a supplier… | 2bids | — | — | £1,814,000 – £2,116,455 |
| Whole notice | — | — | — | £1,814,000 – £2,116,455 |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Verian Group UK LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.