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Customer Research Partner

Customer satisfaction survey
UK
Published value
£713,000
Submission deadline 15 Mar 2023, 12:00 GMT
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: The Riverside Group Ltd: "Customer Research Partner". Published status: active. Published value: £713,000. 1 published lot. Recorded submission deadline: 15 Mar 2023, 12:00 GMT. See the official notice for participation instructions.
Contracting AuthorityThe Riverside Group LtdScope & CategoriesNot publishedSubmission Window
Closed
15 Mar 2023, 12:00 GMT
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£713,000
Bidder Intelligence · Authority Profile: The Riverside Group Ltd
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for The Riverside Group Ltd. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 0 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityThe Riverside Group Ltd
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published13 Feb 2023, 17:09 GMT
Last source update13 Feb 2023, 17:09 GMT
Recurring procurementYes
ClassificationCustomer satisfaction survey
Delivery area
UK
OCIDocds-h6vhtk-03a559
What is being bought
The role of a Research Partner has been established to externally and independently collate and analyse our customers? views, attitudes, aspirations and opinions through a mechanism they can trust to be anonymous. It also provides the appropriate resource to support the work of the BI&I Team.
What changed
From the official release history
  1. Published value updated to £713,000
    13 Feb 2023, 17:09 GMT
  2. Status changed to active
    13 Feb 2023, 17:09 GMT
  3. Official notice release published
    13 Feb 2023, 17:09 GMT
  4. Submission deadline changed to 15 Mar 2023, 12:00 GMT
    13 Feb 2023, 17:09 GMT
  5. Buyer information updated
    13 Feb 2023, 17:09 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published valueNot published
    The work commissioned to the successful partner will complement the broader work of the team and Riverside as a whole, and will therefore require a strategic partnership between the two organisations. It will be essential that the Research Partner can show support for the values of the organisation and the standards that Riverside staff subscribe to, particularly when interacting with our customers, in addition to an understanding of the operations of the business. The scope of the contract will consist of a number of confirmed deliverables alongside the need to be able to deliver bespoke work, often at short notice in response to organisational development and changes, or changes in the broader operating context. The surveys within the scope of the contract are: - Customer Experience perception survey - Repairs transactional survey - Planned & cyclical maintenance transactional survey - Building Safety transactional survey - New Build survey - New Sales & Re-Sales survey - Private Finance Initiatives (PFI) perception surveys (Sandwell and Derby) Full details of the requirements can be found within Document B.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    13 Feb 2023, 17:09 GMT
  2. Submission deadline
    15 Mar 2023, 12:00 GMT
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

The Riverside Group Ltd

Contracting authority GB-FTS-75167
View buyer profile
Documents (2)
Official links; attachments are not copied

  • economicSelectionCriteria

    tender
    economicSelectionCriteria

  • technicalSelectionCriteria

    tender
    technicalSelectionCriteria
Related procedures (0)
No data
No related procedures published