Official UK procurement notice
Customer Research Partner · UK public procurement notice
Authority: The Riverside Group Limited (Public body)
The role of a Research Partner has been established to externally and independently collate and analyse our customers? views, attitudes, aspirations and opinions through a mechanism they can trust to be anonymous. The scope of the contract will consist of a number of confirmed deliverables alongside the need to be able to deliver bespoke work, often at short notice in response to organisational development and changes, or changes in the broader operating context.
What is being bought
Published requirement descriptionThe role of a Research Partner has been established to externally and independently collate and analyse our customers? views, attitudes, aspirations and opinions through a mechanism they can trust to be anonymous. It also provides the appropriate resource to support the work of the BI&I Team.
CPV: Customer satisfaction survey
The lotProcurement structure
single lot · no lot value publishedLot #1The work commissioned to the successful partner will complement the broader work of…Renewal
The work commissioned to the successful partner will complement the broader work of the team and Riverside as a whole, and will therefore require a strategic partnership between the two organisations. It will be essential that the Research Partner can show support for the values of the organisation and the standards that Riverside staff subscribe to, particularly when interacting with our customers, in addition to an understanding of the operations of the business.
The scope of the contract will consist of a number of confirmed deliverables alongside the need to be able to deliver bespoke work, often at short notice in response to organisational development and changes, or changes in the broader operating context. The surveys within the scope of the contract are:
- Customer Experience perception survey
- Repairs transactional survey
- Planned & cyclical maintenance transactional survey
- Building Safety transactional survey
- New Build survey
- New Sales & Re-Sales survey
- Private Finance Initiatives (PFI) perception surveys (Sandwell and Derby)
Full details of the requirements can be found within Document B.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
Please confirm that you adhere to the MRS Code of Coduct (or if amended during term of contract), and have ISO20252 accreditation (detailed in section 9a.6b of the SQ document)
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes
- First published
- 13 Feb 2023, 17:09 GMT
- Last source update
- 13 Feb 2023, 17:09 GMT
- Award evaluation window
- 15 Feb 2023 – …
- Authority reference
TRGBS-124- FTS notice number
2023/S 000-004424- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03a559Find a Tender
How it was run
Official notice- Submission deadline
- 15 Mar 2023, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 15 Feb 2023, 12:15 GMT
Timeline
13 Feb 2023 → 15 Mar 2023 · 3 dates- Notice published13 Feb 2023, 17:09 GMT
- Bids opened15 Feb 2023, 12:15 GMT
- Submission deadline15 Mar 2023, 12:00 GMT
Contracting authority & participating public bodies
Dispute resolution & review bodies
- The Royal Court of JusticeReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria