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AwardedFind a Tender · award

Customer Relationship Management System

Buyer: Science Museum Group →

BuyerScience Museum Group
StatusAwarded
DeadlineNot published
ValueValue not published
Published26 May 2023

What is being bought

The Science Museum Group is continuing to develop its Customer Relationship Management approach to visitor and other stakeholders and is looking for a system that will allow this approach to further develop and to provide a single customer view of those individuals and organisations we wish to build an ongoing relationship with.

Delivery location

UK

Categories

Software package and information systems 48000000Software package and information systems 48000000

Lot details

Lot 1

The Science Museum Group is continuing to develop its Customer Relationship Management approach to visitor and other stakeholders and is looking for a system that will allow this approach to further develop and to provide a single customer view of those individuals and organisations we wish to build an ongoing relationship with.

Statuscancelled

Award criteria
price

What is included

ItemCategoryQuantity
1Software package and information systemsNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Software package and information systems (48000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 486,8361 median · 9.6 average (2,487 of 6,836 with a bid count)1.7 average (2,926 of 6,836 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UK1,8892 median · 22.7 average (611 of 1,889 with a bid count)3 average (731 of 1,889 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

Customer Relationship Management System

Statusactive
Value£900,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0369e2
Latest release ID015121-2023
Latest release timestampFri May 26 2023 13:44:04 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categorygoods
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
26 May 2023award, contract015121-2023
21 Sept 2022tender026322-2022

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "015121-2023",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 2,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 2,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 1,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 0,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 2,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2023-05-26T14:44:04+01:00",
  "ocid": "ocds-h6vhtk-0369e2",
  "buyer": {
    "id": "GB-FTS-63861",
    "name": "Science Museum Group"
  },
  "awards": [
    {
      "id": "015121-2023-SCM2757M-1",
      "title": "Customer Relationship Management System",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-83865",
          "name": "Tessitura Network Inc"
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      ],
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  ],
  "tender": {
    "id": "SCM2757M",
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        "id": "1",
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        "hasOptions": false,
        "description": "The Science Museum Group is continuing to develop its Customer Relationship Management approach to visitor and other stakeholders and is looking for a system that will allow this approach to further develop and to provide a single customer view of those individuals and organisations we wish to build an ongoing relationship with.",
        "awardCriteria": {
          "criteria": [
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        }
      }
    ],
    "items": [
      {
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          }
        ],
        "additionalClassifications": [
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          }
        ]
      }
    ],
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    "status": "complete",
    "coveredBy": [
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    "legalBasis": {
      "id": "32014L0024",
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    },
    "description": "The Science Museum Group is continuing to develop its Customer Relationship Management approach to visitor and other stakeholders and is looking for a system that will allow this approach to further develop and to provide a single customer view of those individuals and organisations we wish to build an ongoing relationship with.",
    "classification": {
      "id": "48000000",
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    "procurementMethod": "open",
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  },
  "parties": [
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        "locality": "London",
        "postalCode": "SW7 2DD",
        "countryName": "United Kingdom",
        "streetAddress": "Exhibition Road"
      },
      "details": {
        "url": "http://www.sciencemuseumgroup.ac.uk",
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      },
      "identifier": {
        "legalName": "Science Museum Group"
      },
      "contactPoint": {
        "email": "procurement@sciencemuseum.ac.uk"
      }
    },
    {
      "id": "GB-FTS-83865",
      "name": "Tessitura Network Inc",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "legalName": "Tessitura Network Inc"
      }
    },
    {
      "id": "GB-FTS-124",
      "name": "Public Procurement Review Service",
      "roles": [
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      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
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    }
  ],
  "language": "en",
  "contracts": [
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      "id": "015121-2023-SCM2757M-1",
      "title": "Customer Relationship Management System",
      "value": {
        "amount": 900000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "015121-2023-SCM2757M-1",
      "dateSigned": "2023-04-19T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (2 releases)
26 May 2023 · 015121-2023 · award, contract
{
  "id": "015121-2023",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
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      {
        "id": "1",
        "value": 2,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 2,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 1,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 0,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 2,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2023-05-26T14:44:04+01:00",
  "ocid": "ocds-h6vhtk-0369e2",
  "buyer": {
    "id": "GB-FTS-63861",
    "name": "Science Museum Group"
  },
  "awards": [
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      "id": "015121-2023-SCM2757M-1",
      "title": "Customer Relationship Management System",
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      "suppliers": [
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          "id": "GB-FTS-83865",
          "name": "Tessitura Network Inc"
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  "tender": {
    "id": "SCM2757M",
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    "items": [
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            "region": "UK"
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            "id": "48000000",
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    ],
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    "status": "complete",
    "coveredBy": [
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    "legalBasis": {
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    "classification": {
      "id": "48000000",
      "scheme": "CPV",
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    "procurementMethod": "open",
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    "procurementMethodDetails": "Open procedure"
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  "parties": [
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        "streetAddress": "Exhibition Road"
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          {
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          }
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      },
      "identifier": {
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      },
      "contactPoint": {
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    {
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        "scale": "sme"
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    },
    {
      "id": "GB-FTS-124",
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      "roles": [
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  ],
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}
21 Sept 2022 · 026322-2022 · tender
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      "contactPoint": {
        "url": "https://in-tendhost.co.uk/sciencemuseumgroup/aspx/Home",
        "email": "procurement@sciencemuseum.ac.uk"
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