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Published 21 Sept 2022, 10:44 BST

Official UK procurement notice

Customer Relationship Management System

Official notice

Authority: Science Museum Group (Central government)

GoodsOpen procedureSME suitable
Sectors: Software Packages & ERP (48) Delivery: UK
Published estimate£900,000exc. VAT
Submissions closed 21 Oct 2022awarded 19 Apr 2023
Awarded to Tessitura Network Inc

What is being bought

Published requirement description

The Science Museum Group is continuing to develop its Customer Relationship Management approach to visitor and other stakeholders and is looking for a system that will allow this approach to further develop and to provide a single customer view of those individuals and organisations we wish to build an ongoing relationship with.

CPV: Software package and information systems

The lotProcurement structure

single lot · value published
Lot #1AwardedPublished value£900,000
Delivery: UK
Variant bids: not allowed
48000000 Software package and information systems

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
  • Price

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
21 Sept 2022, 10:44 BST
Last source update
26 May 2023, 14:44 BST
Award evaluation window
21 Oct 2022 – …
Authority reference
SCM2757M
FTS notice number
2023/S 000-015121
Classification (CPV)
Software package and information systems
Delivery area
UK
Official registry OCID
ocds-h6vhtk-0369e2 Find a Tender

How it was run

Official notice
Submission deadline
21 Oct 2022, 17:00 BST
Submission channel
{"written"}
Accepted languages
en
Bids opened
21 Oct 2022, 17:00 BST

Timeline

21 Oct 2022 → 26 May 2023 · 3 dates
  1. Submission deadline
    21 Oct 2022, 17:00 BST
  2. Bids opened
    21 Oct 2022, 17:00 BST
  3. Notice published
    26 May 2023, 14:44 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    26 May 2023, 14:44 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £900,0001 contract exc. VAT
Bids received 22 from SMEs
Contracts signed 1latest 19 Apr 2023
Awarded toValueDateStatus
Tessitura Network IncSME£900,000 †—Awarded

Contracts

  • Customer Relationship Management System · Tessitura Network IncSME

    Signed
    19 Apr 2023
    Value
    £900,000
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
2bids · 2 electronic · 1 from abroad2——

Contracting authority & participating public bodies

Science Museum Group

Contracting authorityCentral GovernmentBody governed by public law10 Exhibition Road, London, UK, SW7 2DDContact email Published organisation website ↗

Dispute resolution & review bodies

  • PUBLIC PROCUREMENT REVIEW SERVICEReview body London

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria