TenderlineUK
Procurement Intelligence
Official OCDS
Find a Tender
complete
Official procurement procedure

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM AND SUPPORTING TECHNOLOGIES

IT services: consulting
software development
Internet and support
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: The Royal Borough of Kensington & Chelsea: "CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM AND SUPPORTING TECHNOLOGIES". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityThe Royal Borough of Kensington & ChelseaScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: The Royal Borough of Kensington & Chelsea
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for The Royal Borough of Kensington & Chelsea. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
2Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityThe Royal Borough of Kensington & Chelsea
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published18 Jan 2024, 10:36 GMT
Last source update18 Jan 2024, 10:36 GMT
Recurring procurementNot published
ClassificationIT services: consulting, software development, Internet and support
Delivery area
UK
OCIDocds-h6vhtk-042e1f
What is being bought
The Royal Borough of Kensington & Chelsea (RBKC) has awarded a call of contract to 1 sole contractor for the delivery of a System Integration Service for the RBKC Customer Relationship Management (CRM) Solution. The contract was procured via the CCS G-Cloud 13 Framework Agreement reference RM1557.13.
What changed
From the official release history
  1. Status changed to complete
    18 Jan 2024, 10:36 GMT
  2. Official notice release published
    18 Jan 2024, 10:36 GMT
  3. Buyer information updated
    18 Jan 2024, 10:36 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The objective is for the contractor to deliver an implementation design service that will enable RBKC to refactor the existing MS Dynamics estate/Customer Relationship Management (CRM) platform. The contractor will provide a solution design for the augmentation and scaling of the CRM platform, and capabilities that will improve the resident and contact centre experience in line with RBKCs co-designed Service Standards. This will result in the delivery of a corporate asset in the form of an overarching RBKC proprietary CRM platform/capability, comprised of a number of componentised reusable assets, such as accelerators and data orchestration solutions. The platform and componentised assets will bed handed off to RBKC with an operating model for ongoing Application Management. This will result in the effective implementation of CRM and supporting technologies that will allow the Council to improve its digital contact channels, and allow for the automation of back-office processes with the view towards improving the experience for anyone that interacts with the Council.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    18 Jan 2024, 10:36 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 16 Jan 2024, 00:00 GMT · Not published
Commercial outcome and competition
Awards
Hitachi Solutions Europe Ltd
Not published · Not published · active
Contracts
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM AND SUPPORTING TECHNOLOGIES
Not published · signed 16 Jan 2024, 00:00 GMT · active
Bid statistics
highestValidBidValue: 3400000
lowestValidBidValue: 2660000
bids: 2 (lot 1)
highestValidBidValue: 3400000 (lot 1)
lowestValidBidValue: 2660000 (lot 1)
Buyer and organisations in this procedure

The Royal Borough of Kensington & Chelsea

Contracting authority GB-FTS-102782
View buyer profile

  • The Royal Borough of Kensington & Chelsea
    buyer

    Town Hall, 8 Hornton Street, London, UK, WX8 7NX
    lauren.wheatcroft@rbkc.gov.uk

  • Hitachi Solutions Europe Ltd
    supplier

    London, UK

  • Public Procurement Review Service
    reviewBody

    London
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleThe contract was procured via the Crown Commercial Services G-Cloud 13 framework. The total call off contract value is above the current FTS threshold for services.