Official UK procurement notice
Customer Experience Training - GEMS3
Authority: FIRST GREATER WESTERN LIMITED (Public body)
Sectors: Business Services & Consultancy (79)Education & Training (80) Delivery: South West (UKK)
Framework ceiling (notional)£700,000framework ceiling, not attributable revenue
Submissions closed 22 May 2025awarded 13 Aug 2025
Award (standstill) to TRAIN 4 CHANGE LIMITED
Framework period 2 yrs 1 moends 30 Sept 2027 · up to 30 Jun 2028 with extensions · starts 15 Sept 2025
What is being bought
Published requirement descriptionCustomer Experience Training - GEMS3 Tender
- How the procedure runs: Expressions of Interest. Pre Qualification Questionnaire Invitation to Tender Negotiation - Best and Final Offer (BAFO) Approvals Contract Award
CPV: Education and training services
How this framework works
From the published notice- Type
- Closed framework
- Call-offs
- every call-off is a further competition among the appointed suppliers
- Framework period
- 2 yrs 1 mo · up to 2 yrs 10 mo from 15 Sept 2025
Published description of the framework
na
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£700,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Published sub-criteria (3)
- Quality Submission: 55%
- Commercial: 5%
- Pricing: 40%
Published award criteria (3)
- Quality Submission
- Commercial: Contract
- Pricing
What this means for your bid
- Price carries 45 of 100 points: a 10% discount moves about 4.5 points. Quality carries 55 of 100: the paper moves it further than the discount.
- “Customer Experience Training - GEMS3” is a framework: the contest is a place on its panel, not a single contract: each call-off is a further competition, so the pricing contest starts after appointment.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 22 Apr 2025, 16:25 BST
- Last source update
- 13 Aug 2025, 14:18 BST
- Award evaluation window
- Submission end – 15 Sept 2025
- Authority reference
2025/S 000-016331- FTS notice number
2025/S 000-016331- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0505e0Find a Tender
- How it runs
Expressions of Interest.
Pre Qualification Questionnaire
Invitation to Tender
Negotiation - Best and Final Offer (BAFO)
Approvals
Contract Award
How it was run
Official noticeRun through: portal not identified
- Requests to participate (first stage)
- 22 May 2025, 17:00 BST
- Appointment period ends
- 22 May 2025, 17:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
Timeline
22 Apr 2025 → 15 Sept 2025 · 7 dates- Tender notice published22 Apr 2025, 16:25 BST
- Admission / appointment period endsperiod end, not a bid countdown22 May 2025, 17:00 BST
- Assessment summaries sent13 Aug 2025, 00:00 BST
- Latest notice published13 Aug 2025, 14:18 BST
- Standstill ends22 Aug 2025, 23:59 BST
- Contract starts15 Sept 2025, 00:00 BST
- Award decision expected by15 Sept 2025, 23:59 BST
Notice history
4 events · 2 releases on Find a Tender · since 22 Apr 2025- Tender notice published22 Apr 2025, 16:25 BSTUK4
- Contract award notice published13 Aug 2025, 14:18 BSTUK6
- Status changed to complete13 Aug 2025, 14:18 BST
- Contract signature expected15 Sept 2025, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| TRAIN 4 CHANGE LIMITEDGWR - Customer Experience Training (GEMS3)15 Sept 2025 – 31 Mar 2027 · up to 31 Mar 2028Extensions: Failure to complete training in the given timescale | £683,365 | 13 Aug 2025standstill to 22 Aug 2025 | Standstill |
Contracting authority & participating public bodies
Framework contractors & participating bidders
1 commercial party on the notice- TRAIN 4 CHANGE LIMITEDFramework contractor
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender