Official UK procurement notice
Customer Experience Platform · UK public procurement notice
Authority: Norfolk County Council (Local council)
What is being bought
Published requirement descriptionThe Council has procured a SaaS solution to unify and simplify its customer experience platform, thereby reducing the need for interfaces and making it easier and more cost efficient to manage and develop. This platform includes a contract management solution and an email marketing solution.
CPV: IT services: consulting, software development, Internet and support · Software package and information systems
The lotProcurement structure
single lot · no lot value publishedLot #1The Council has awarded a contract for a SaaS solution to unify and simplify its…Awarded
The Council has awarded a contract for a SaaS solution to unify and simplify its customer experience platform, thereby reducing the need for interfaces and making it easier and more cost efficient to manage and develop. This contract includes a content management system and email marketing solution .The contract length is 5 years from 1 September 2024 ( go live) with the right to extend by a further 2 years plus a further 2 years plus a further 1 year. Additional information: The value of this contract stated in the notice is exclusive of VAT. The Council has the right to purchase additional professional services from the winning provider at the rates set in the tender.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Strategic and Functional Requirements - 37% , Technical, Implementation and Support - 30%,: Social Value - 3%
- Price: 30%
- Price carries 30 of 30 points: a 10% discount moves about 3 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Competitive dialogue
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 28 Jun 2021, 08:59 BST
- Last source update
- 17 Apr 2023, 10:35 BST
- Authority reference
NCCT42250- FTS notice number
2023/S 000-010910- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02c097Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Review procedure
Precise information on deadline(s) for lodging appeals: The Public Contracts Regulations 2015 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).Proceedings must be brought within 30 days from the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the Court considers that there is good reason for extending the period within which proceedings may be brought, in which case the Court may extend that period up to a maximum of 3 months from the date of knowledge.
Publisher note: This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing [email protected].
How it was run
Official notice- Submission deadline
- 18 Oct 2022, 10:00 BST
- Submission channel
- {"written"}
- Accepted languages
- en
Timeline
7 Jan 2022 → 17 Apr 2023 · 3 dates- Next notice expected7 Jan 2022
- Submission deadline18 Oct 2022, 10:00 BST
- Notice published17 Apr 2023, 10:35 BST
Notice history
4 events · 3 releases on Find a Tender · since 15 Sept 2022- Status changed to active15 Sept 2022, 10:51 BST
- Procurement method changed15 Sept 2022, 10:51 BST
- Deadline published: 18 Oct 2022, 10:00 BST15 Sept 2022, 10:51 BST
- Status changed to complete17 Apr 2023, 10:35 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Goss Interactive LtdSMESubcontracting: Sub-contracting arrangements for part of the email marketing solution. The value excludes VAT and is an estimate depending on use. | £1,468,115 † | — | Awarded |
Contracts
Customer Experience Platform · Goss Interactive LtdSME
- Signed
- 4 Apr 2023
- Value
- £1,468,115
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3bids · 3 electronic | 2 | — | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- GOSS Interactive LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria