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Published 18 Jun 2026, 14:40 BST

Official UK procurement notice

Customer Contact Discovery Project

Official notice

Authority: Westmorland and Furness Council (Local council)

Below threshold - limited competition
Sectors: Business Services & Consultancy (79) Delivery: North West (UKD1)
Awarded value£75,000published contract · exc. VAT
Awarded 1 Jun 2026
Awarded to KPMG

What is being bought

Published requirement description

Westmorland and Furness Council has procured a contract for Consultancy services to develop a comprehensive baseline of all existing customer contact channels and associated costs, across all services, with analysis and recommendations to develop a multi-year transformation programme.

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: North West
79411100 Business development consultancy services

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - limited competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
18 Jun 2026, 14:40 BST
Last source update
18 Jun 2026, 14:40 BST
Authority reference
WAF - RFQ- 1019
FTS notice number
2026/S 000-057641
Latest notice
Contract details notice (UK7)
Delivery area
North West (UKD1)
Official registry OCID
ocds-h6vhtk-06b840 Find a Tender

Notice history

1 event · 1 release on Find a Tender
  1. Contract details notice published
    18 Jun 2026, 14:40 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £75,0001 contract exc. VAT
Contracts signed 1latest 1 Jun 2026
Awarded toValueDateStatus
KPMG£75,000 †—Awarded

Contracts

  • Contract 1 · KPMG

    Signed
    1 Jun 2026
    Value
    £75,000
    Period
    8 Jun 2026 – 31 Jul 2026
    Status
    active

Contracting authority & participating public bodies

Westmorland and Furness Council

Contracting authorityPublic authority - sub-central government GB-PPON: PYYD-1758-YNVR South Lakeland House, Kendal, North West, LA9 4DQContact email

Bidders & participating suppliers

1 commercial party on the notice
  • KPMG LLPAwarded supplierGB-COH: OC301540GB-PPON: PMGV-6254-LTTL 15 Canada Square, London, London, E14 5GLContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender