CRM - Customer Relationship Management

{
  "id": "025751-2021",
  "tag": [
    "tender"
  ],
  "date": "2021-10-14T16:40:16+01:00",
  "ocid": "ocds-h6vhtk-02ec04",
  "buyer": {
    "id": "GB-FTS-14930",
    "name": "Staffordshire Police"
  },
  "tender": {
    "id": "5058",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 250000,
          "currency": "GBP"
        },
        "status": "active",
        "options": {
          "description": "Option at the discretion of the Commissioner to extend the contract for two further periods of up to 12 months each."
        },
        "hasOptions": true,
        "hasRenewal": false,
        "description": "The requirement is for a CRM solution will optimize and enable contact handlers to deliver a customer focused service through the implementation of an efficient, effective and streamlined solution.",
        "contractPeriod": {
          "durationInDays": 1080
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "CRM - Customer Relationship Management",
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2021-11-18T12:00:00Z"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2021-11-18T12:00:00Z"
    },
    "description": "The requirement is for a CRM solution will optimize and enable contact handlers to deliver a customer focused service through the implementation of an efficient, effective and streamlined solution.",
    "tenderPeriod": {
      "endDate": "2021-11-18T12:00:00Z"
    },
    "contractTerms": {
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "48445000",
      "scheme": "CPV",
      "description": "Customer Relation Management software package"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 180
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "participationFees": [
      {
        "id": "1",
        "type": [
          "document"
        ]
      }
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "goods",
    "submissionMethodDetails": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=40048&B=BLUELIGHT",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-14930",
      "name": "Staffordshire Police",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Stafford",
        "postalCode": "ST18 0YY",
        "countryName": "United Kingdom",
        "streetAddress": "Staffordshire Police HQ, Weston Road"
      },
      "details": {
        "url": "http://www.staffordshire.police.uk",
        "buyerProfile": "https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/31727",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "03",
            "scheme": "COFOG",
            "description": "Public order and safety"
          }
        ]
      },
      "identifier": {
        "id": "N/A",
        "legalName": "Staffordshire Police"
      },
      "contactPoint": {
        "url": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=40048&B=BLUELIGHT",
        "name": "Sarah  Willacy",
        "email": "sarah.willacy@staffordshire.pnn.police.uk",
        "telephone": "+44 7929658099"
      }
    },
    {
      "id": "GB-FTS-14931",
      "name": "The High Court, The Royal Courts of Justice,",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "identifier": {
        "legalName": "The High Court, The Royal Courts of Justice,"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}